Edwin Pena

★☆☆☆☆ — ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE. I HAVE NEVER FELT SO DISRESPECTED BY A DEALERSHIP. If you’re considering doing business with MacMulkin Cadillac in Nashua, New Hampshire, I strong I HAVE NEVER FELT SO DISRESPECTED BY A DEALERSHIP. If you’re considering doing business with MacMulkin Cadillac in Nashua, New Hampshire, I strongly encourage you to read my experience before trusting this dealership with your vehicle. On October 30, 2026, I went to MacMulkin Cadillac to retrieve my 2025 Cadillac OPTIQ after its repair charges had been paid. Before making the trip, I had been told that my vehicle’s paperwork and keys were ready for pickup. Imagine arriving at a dealership expecting to collect your own vehicle, only to discover that you’re being denied possession of it over an alleged outstanding balance associated with a separate loaner/rental vehicle. That’s exactly what happened to me. I was then told my vehicle was in storage, the service department was closed, and I would have to come back Monday. Why was I told my keys and paperwork were ready if there was apparently another condition preventing the dealership from releasing my vehicle? But what disturbed me most was how I was treated when I tried to get answers. During my visit, I asked a man what his title or position was at the dealership. Instead of receiving a respectful answer, I recall him emphatically responding, “I don’t know what the xxxx you’re talking about.” He then claimed he didn’t work there and was merely a customer. I later identified someone matching him on the dealership’s staff directory as its Service Director. I also observed him approach the service garage’s side door and lock it with keys. I have asked dealership management to investigate and clarify what happened. Is this really how a dealership expects customers to be treated when they ask legitimate questions about their own property? I was not demanding special treatment. I was asking for professionalism, clear communication, and an explanation of why I could not retrieve a vehicle whose repair charges had been paid. Instead, I left without my Cadillac, feeling humiliated, frustrated, and completely disappointed by the experience. I have since submitted a formal consumer complaint to the New Hampshire Attorney General’s Consumer Protection and Antitrust Bureau and sought legal consultations regarding the dispute. I understand that legitimate charges must be addressed. What I dispute is the way this situation was communicated and handled, particularly the decision to withhold my vehicle over a separate rental balance without providing me a clear written legal or contractual explanation. A luxury dealership should offer luxury-level professionalism, accountability, and respect. My experience was the complete opposite. I would not recommend MacMulkin Cadillac based on how I was treated. I hope management takes this complaint seriously, explains its actions, and resolves the situation. Zero star. Deeply disappointing. Completely unacceptable. More

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We have purchased our fleet through MacMulkin with a seamless process each and every time. seamless process each and every time. More

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Always a great experience, listen to what I am looking for and I always get the vehicle I want when I want it!!! for and I always get the vehicle I want when I want it!!! More

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I had a great experience ordering a CT5 with Edwin at MacMulkin. It took aong time, but I always got timely responses and when my car was finally delivered I was taken care of tremendously! MacMulkin. It took aong time, but I always got timely responses and when my car was finally delivered I was taken care of tremendously! More

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