MacMulkin Chevrolet Cadillac

★☆☆☆☆ — ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE. I HAVE NEVER FELT SO DISRESPECTED BY A DEALERSHIP. If you’re considering doing business with MacMulkin Cadillac in Nashua, New Hampshire, I strong I HAVE NEVER FELT SO DISRESPECTED BY A DEALERSHIP. If you’re considering doing business with MacMulkin Cadillac in Nashua, New Hampshire, I strongly encourage you to read my experience before trusting this dealership with your vehicle. On October 30, 2026, I went to MacMulkin Cadillac to retrieve my 2025 Cadillac OPTIQ after its repair charges had been paid. Before making the trip, I had been told that my vehicle’s paperwork and keys were ready for pickup. Imagine arriving at a dealership expecting to collect your own vehicle, only to discover that you’re being denied possession of it over an alleged outstanding balance associated with a separate loaner/rental vehicle. That’s exactly what happened to me. I was then told my vehicle was in storage, the service department was closed, and I would have to come back Monday. Why was I told my keys and paperwork were ready if there was apparently another condition preventing the dealership from releasing my vehicle? But what disturbed me most was how I was treated when I tried to get answers. During my visit, I asked a man what his title or position was at the dealership. Instead of receiving a respectful answer, I recall him emphatically responding, “I don’t know what the xxxx you’re talking about.” He then claimed he didn’t work there and was merely a customer. I later identified someone matching him on the dealership’s staff directory as its Service Director. I also observed him approach the service garage’s side door and lock it with keys. I have asked dealership management to investigate and clarify what happened. Is this really how a dealership expects customers to be treated when they ask legitimate questions about their own property? I was not demanding special treatment. I was asking for professionalism, clear communication, and an explanation of why I could not retrieve a vehicle whose repair charges had been paid. Instead, I left without my Cadillac, feeling humiliated, frustrated, and completely disappointed by the experience. I have since submitted a formal consumer complaint to the New Hampshire Attorney General’s Consumer Protection and Antitrust Bureau and sought legal consultations regarding the dispute. I understand that legitimate charges must be addressed. What I dispute is the way this situation was communicated and handled, particularly the decision to withhold my vehicle over a separate rental balance without providing me a clear written legal or contractual explanation. A luxury dealership should offer luxury-level professionalism, accountability, and respect. My experience was the complete opposite. I would not recommend MacMulkin Cadillac based on how I was treated. I hope management takes this complaint seriously, explains its actions, and resolves the situation. Zero star. Deeply disappointing. Completely unacceptable. More

I sincerely appreciate Adrian's approach, communication, patience, and guidance throughout the process! It truly made a difference and was greatly appreciated. patience, and guidance throughout the process! It truly made a difference and was greatly appreciated. More

My purchase was over the phone. Pricing could not be more clear, right down to the details. The dealer installed option choices and pricing were clear and affordable. Adam demonstr Pricing could not be more clear, right down to the details. The dealer installed option choices and pricing were clear and affordable. Adam demonstrated strong dedication to service excellence and attention to detail. His deep Corvette product knowledge and attentiveness to the finest details of the buyer experience create a seamless, smooth process when purchasing my 2027 Corvette. Thank you Adam for assisting me along the way in purchasing my first Corvette. Looking forward to picking up my car. More

I love my new Corvette. Justin, Todd, Chris and the whole staff made the selection, buying, delivery, registration, pickup process so easy and Chris spent all the time I nee Justin, Todd, Chris and the whole staff made the selection, buying, delivery, registration, pickup process so easy and Chris spent all the time I needed to make sure I know how everything works and that I'm comfortable in the new car. The drive home from NH to Cape Cod was great!!! Thank you MacMulkin Chevrolet. More

Horrible communication & service, returned my vehicle leaking fluids ruined my driveway made promises of fixing it then never followed through had my vehicle for months with horrible communication should leaking fluids ruined my driveway made promises of fixing it then never followed through had my vehicle for months with horrible communication should have ran from this dealership the moment they screwed up the paperwork on my trade and new vehicle More

Tony and his team provided a no pressure buying experience. Numbers were easy to understand and changes were gracefully updated. This is my first Chevy and I would not only recommend the product, experience. Numbers were easy to understand and changes were gracefully updated. This is my first Chevy and I would not only recommend the product, but the dealership. The finance manager was polite and like the rest of the process, no pressure. Just provided me and my wife with options. Thank you again to Tony and his team!!!!!! More

Poor costumer service, feel discouraged and discriminate saw differenttreatment to other, went for 1hr waiting 2+hr saw differenttreatment to other, went for 1hr waiting 2+hr More

Put the customer first. Was open and honest while communicating. Friendly and knowledgeable staff. Definitely recommend. Was open and honest while communicating. Friendly and knowledgeable staff. Definitely recommend. More

My purchase was online . MacMulkin made the process very easy. This is my second purchase of a Corvette in 2 years. And I wouldn’t consider any other dealer when it comes to MacMulkin made the process very easy. This is my second purchase of a Corvette in 2 years. And I wouldn’t consider any other dealer when it comes to the buying process and delivery . Great dealership, Great people More

Third Vette from MacMulkin. They’re a well oiled machine providing outstanding customer service and unbeatable pricing. I wouldn’t go anywhere else. They’re a well oiled machine providing outstanding customer service and unbeatable pricing. I wouldn’t go anywhere else. More