Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lithia Hyundai of Reno - Service Center
Reno, NV
1,752 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,752 Reviews of Lithia Hyundai of Reno - Service Center
Sort by
June 06, 2024
I would leave a 0 star if it were possible. Beware of this dealership. Service is non existent. Customer service and communication is also non existent. This is the 2nd Hyundai I’ve owned and c Beware of this dealership. Service is non existent. Customer service and communication is also non existent. This is the 2nd Hyundai I’ve owned and completely regret both of them. First one was stolen by a stranger. Second one was basically stolen by the dealership. I bought this 2024 Santa Cruz in November brand new. Haven’t seen it since mid April, with not resolution in sight. Worst part is they can’t figure out what’s wrong with it and continue to charge me almost $800 a month. I am completely disappointed with this service. Never once heard from a so called service manager yet alone anyone with information about a path forward. On top of this we get a renewal notice from dmv regarding the vehicle we traded into Hyundai. Lots of empty promises. Would not recommend this dealership or Hyundai in general. Piece of junk foreign car. More
by M.mcprtland82
Verified Customer
Helpful June 06, 2024
Lance is the reason I go to this dealership. He is quick to respond and is very accommodating. He is quick to respond and is very accommodating. More
by HOLLYH79
June 06, 2024
Lance and the rest of the team are always very helpful and keep my service on track. Great team and keep my service on track. Great team More
by 279JBUNCE
June 04, 2024
20 year customer always happy with service from service department thank you as always thanks department thank you as always thanks More
by Jo Williams
June 03, 2024
Beware. Service department is horrible. No communication. Haven’t seen my car in over a month with no resolution in sight. Service department is horrible. No communication. Haven’t seen my car in over a month with no resolution in sight. More
by M.mcpartland82
Employees Worked With
Ryan. Scott
June 03, 2024
They were awesome got us taken care of quick and made it easy and hassle free. easy and hassle free. More
by ROB.OBRIEN
Employees Worked With
June 03, 2024
ALL THE PEOPLE WE WORKED WITH HAVE BEEN EXTREMELY HELPFUL AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for More
by DANDOESNTKNOWWHATGMAILIS
Employees Worked With
June 03, 2024
Mat and Ryan were amazing and really helped me with my car buying process. They made it super easy. car buying process. They made it super easy. More
by CByrne
June 02, 2024
Never returned phone calls. Never spoke to me concerning interest rates. Used my credit because I was co-signed on loan. Turned out after reading docs I am responsible owner of Never spoke to me concerning interest rates. Used my credit because I was co-signed on loan. Turned out after reading docs I am responsible owner of 2021 Trax. I’m stuck No communication with sales person levon More
by HARDISON_FAMILY3
June 02, 2024
Excellent follow through! Makes me feel like family. They send me many texts with care tips and reminders when and what service is due. Love my car!!!!!!!! Makes me feel like family. They send me many texts with care tips and reminders when and what service is due. Love my car!!!!!!!! More
by DIRD
