Scott Robert
Scott Robert at Lithia Hyundai of Reno
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Scott Robert

e Commerce Marketing Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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3.5
39 Reviews

Combined a love of cars and a passion for serving others into a career spanning three decades. In my 33+ years in the business I've sold everything from a 1929 Ford Model A Deluxe Coupe, to a Porsche Carrera GT, and everything else in between. Come put my expertise to work for you and see what we can do for you at Lithia Hyundai of Reno.

Dealership Experience

8 yrs, 10 mos

Industry Experience

35 yrs, 5 mos

Languages Spoken

English English

3.5

39 Reviews

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39 Reviews of Scott Robert

June 06, 2024

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Employee Rating

I would leave a 0 star if it were possible. Beware of this dealership. Service is non existent. Customer service and communication is also non existent. This is the 2nd Hyundai I’ve owned and c More

by M.mcprtland82
Service Price Transparency
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Recommend Dealer
No

April 20, 2024

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It was a good experince theay took care of all my needs and on time with every thing More

by J.ARVIN
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Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

Apr 22, 2024

Lithia Hyundai of Reno responded

Thank you for leaving us with these kind words. Come see the Lithia Hyundai of Reno team again soon!

March 29, 2024

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Scott responded to me and and basically insulted me and said i got what i signed for when i bought the car. Ive bought lots of vehicles from Lithia dealerships. but never again. I ended up doing my service More

by jmpogol
Service Price Transparency
Service Communication
Recommend Dealer
No
Apr 03, 2024

Lithia Hyundai of Reno responded

Hello, We are sorry that we were not able to make things work for you. We are happy to see that you found a vehicle. We wish you the best of luck moving forward.

Apr 03, 2024

jmpogol responded

Yes. I bet you are. If you were sorry. You would do the right thing. And i bought my Santa Fe from you.Which I love. What I have found is a good honest dealership in Carson City Hyundai. Which i will do business with in the fiuture. You guys really need to think before you send stupid insulting responses. But I guess that's the way you guys do business.

August 31, 2023

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They are a pleasure to do business with from sales to service. Always understanding of my needs. More

by CLAUDIA.SELLEY
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Recommend Dealer
Yes

Other Employees Tagged: David Lennox, Jeremy Olsen, Gaby Temprano , Dawn Vincent

Sep 01, 2023

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family, Claudia! Thanks for the kind words and five stars!

May 20, 2023

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I’ve always been told that if you have nothing nice to say then don’t say anything at all. But, I do have something nice to say…. We love our new cars! I’ve left my views and opinions of how our deal wen More

by WENDOWTOO1
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No

Other Employees Tagged: Devin Rogers , David Diaz

May 22, 2023

Lithia Hyundai of Reno responded

Hi Wendy, regarding the details you provided on Yelp, I’m so sorry that you felt misled when signing the financial documents. It’s our goal to make the process as transparent and communicative as possible so you know exactly what you are agreeing to. I’d like the opportunity to discuss this further with you so we can work to improve going forward. Please reach out to me below when you have a chance to talk, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

May 03, 2023

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This is one of the most friendly & considerate dealerships I've been to in a long time! Thank you! More

by Sam
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Matt Franceschini

May 03, 2023

Lithia Hyundai of Reno responded

We're so happy to hear that, Sam! Thanks for stopping by Lithia Hyundai of Reno and sharing your amazing experience with us!

April 27, 2023

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The dealers are okay, maintenance on the other hand…fire em all. I’ve been waiting on a tire because mine had a bubble since Saturday it’s now Thursday. And yes singular tire. Telling me my tire is here eve More

by BRYCE10SCHATZ
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Recommend Dealer
No

Other Employees Tagged: Matt Franceschini, Robert Thomas, Devin Rogers , David Diaz, Dawn Vincent

Apr 28, 2023

Lithia Hyundai of Reno responded

Hi Bryce, I apologize for the inconvenience with your tire replacement. We strive to receive orders in a timely manner as to not keep you waiting. Please feel free to contact me below if you’d like to discuss your experience in further detail, thank you. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

April 21, 2023

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Always take the best care of my vehicle and make me feel comfortable with the service they provide! More

by GABY
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Recommend Dealer
Yes
Apr 24, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words and five stars, Gaby! Your staisfaction is our top priority at Lithia Hyundai of Reno!

March 15, 2023

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I dislike this dealership a lot. When I had my oil changed their last, I noticed that my plastic fender well was missing. More

by RANDI.RODGERS
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Lance Smith, David Lennox , Gio Castro

Mar 15, 2023

Lithia Hyundai of Reno responded

Randi, Given the record amount of snow-fall we've received this year it's not uncommon for under-vehicle trim pieces and fender liners to turn up missing. What is uncommon though is for a customer to notice it missing after an oil change, not say anything to anyone in the service department, and then wait for a 1 star review a month later to mention it. However, you will be relieved to know that we reviewed the walkaround video of your vehicle as it was presented for service back in February and it appears the inner fender liner was in-fact missing prior to the vehicle being pulled into service. If you would like a quote to replace it, please feel free to give your service advisor a call at 775-823-5510. Thank you again for your business, and best wishes for a blessed rest of 2023. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

Mar 15, 2023

RANDI.RODGERS responded

It doesn’t matter how many times I am unhappy with certain things like not being sold gap insurance in finance because I was told my car was not upside down. I don’t bother saying anything to you guys anymore because you will always come up with an excuse, but when I am asked to give a review, that’s my opportunity to say something. I absolutely hate coming there for anything but I did buy the oil change package. I have been a long time customer and I will never buy a car there again. I will say that you did help me with the bumper issue and I appreciate that. Thank you very much , I feel that your response was pretty much calling me a liar and I’m sure if you would check with the finance guy when I bought my car he would say he offered me gap insurance which would be not true. I was contacted by one of your sales people asking me if I’d like to trade in my car because I’ve been making my payments on time so I said yes I would love to you come to find out I am so upside down in my car because the trade-in value is $6000 and I owe $17,000 somehow it just doesn’t seem like a fair deal to me.

March 06, 2023

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Great dealership all employees very friendly. Will buy another suv from them in the future. More

by Family of 4
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Mar 07, 2023

Lithia Hyundai of Reno responded

We appreciate that! Thanks for being a wonderful part of the Lithia Hyundai of Reno family!

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