Lance Smith
Lance Smith at Lithia Hyundai of Reno
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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

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4.8
712 Reviews
4.8

712 Reviews

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712 Reviews of Lance Smith

June 06, 2024

Dealership Rating
Employee Rating

Lance is the reason I go to this dealership. He is quick to respond and is very accommodating. More

by HOLLYH79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Thomas

Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! We truly appreciate your support. Until next time, safe travels!

June 06, 2024

Dealership Rating
Employee Rating

Lance and the rest of the team are always very helpful and keep my service on track. Great team More

by 279JBUNCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate your support. We will be sure to pass along your kudos to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

June 04, 2024

Dealership Rating
Employee Rating

20 year customer always happy with service from service department thank you as always thanks More

by Jo Williams
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Anthony shuttle driver

Jun 06, 2024

Lithia Hyundai of Reno responded

Thank you for your 20 years of support! The Lithia Hyundai of Reno team looks forward to continuing our relationship!

June 03, 2024

Dealership Rating
Employee Rating

ALL THE PEOPLE WE WORKED WITH HAVE BEEN EXTREMELY HELPFUL AND VALUABLE.. IAm curious about the trailer harness for the hitch on my Santa Fe that I paid v for More

by DANDOESNTKNOWWHATGMAILIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that our team at Lithia Hyundai of Reno has been helpful! For questions about the trailer harness for your Santa Fe, please reach out directly and we'll be happy to assist. Thanks for choosing us!

May 30, 2024

Dealership Rating
Employee Rating

I have had a overall great experience. Lance Smith provide a great service and he is awesome service rep. And he is why I give you 5 stars. But there is a sales rep there named Matt. Very More

by Will Vass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

Lithia Hyundai of Reno responded

Will, thank you for sharing your experience. We're glad to hear Lance provided great service at Lithia Hyundai of Reno, but we're sorry to learn about your initial sales interaction. Your feedback is important and will be addressed internally. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

May 29, 2024

Dealership Rating
Employee Rating

Lance is an outstanding service employee. He goes above and beyond to make sure his customers are hapoy. More

by CASHTON1980
Service Communication
Recommend Dealer
Yes
May 30, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that Lance provided exceptional service at Lithia Hyundai of Reno. Thanks for sharing your positive experience!

May 28, 2024

Dealership Rating
Employee Rating

Dealer said I would get a tax credit for buying hybrid car, I told him he was wrong, he said it was new credit for 2024. I was right he was wrong. No credit for hybrid only for ev and plugin hybrid and on More

by MARYINMAMMOTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Lennox

May 29, 2024

Lithia Hyundai of Reno responded

Mary, we appreciate your feedback. We'll ensure our team receives the necessary training to provide accurate information in the future. Thank you for bringing this to our attention!

May 26, 2024

Dealership Rating
Employee Rating

It's always a pleasure to work with Lance Smith. He is very top-notch. More

by Don Mambourg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 28, 2024

Lithia Hyundai of Reno responded

Thank you for the review! We will surely pass it along to Lance and the Lithia Hyundai of Reno team. Until next time, safe travels!

May 24, 2024

Dealership Rating
Employee Rating

They never answered calls! I had to call for weeks and never got a call back wntill I insisted on getting some answered and my car was there for almost a month after being told More

by Kk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 30, 2024

Lithia Hyundai of Reno responded

Hello, We apologize for the lack of communication and extended wait time you experienced. We will be sure to address this with our team. Should you have any additional concerns, please feel free to give me a call. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

May 23, 2024

Dealership Rating
Employee Rating

Appointment reminders and no pressure offers to have my car appraised for trade in make preparing for appointments easy. More

by ROXYL_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2024

Lithia Hyundai of Reno responded

Roxy, we're glad to hear that our appointment reminders and no-pressure approach made things easy for you at Lithia Hyundai of Reno. We hope to assist you again down the road.

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