Lexus of Winter Park

My 3rd Lexus and not my last I am a Lexus fan. I drove my last Lexus for 8 years and decided it was time to re-up for a new one. When we arrived we were greeted after a few minute I am a Lexus fan. I drove my last Lexus for 8 years and decided it was time to re-up for a new one. When we arrived we were greeted after a few minutes by Charles Ream. He was professional and was low pressure. He was very accommodating and able to answer all my questions. Granted he didn't have to do a sales job as I know the quality of a Lexus but he was able to point out all the new features that were different from my old Lexus. More

First Class Service From the moment I walked in the door to the moment I left Lexus of Orlando, and more particularly Charles Ream, made me feel as comfortable as possibl From the moment I walked in the door to the moment I left Lexus of Orlando, and more particularly Charles Ream, made me feel as comfortable as possible and made the car buying experience as friendly as possible. I've seen how dealerships/car salesmen can operate in the past and going into Lexus of Orlando was quite possibly the best choice I could've made because the care buying experience couldn't have been less intimidating. Charles was able to answer all my questions without hesitation and has followed up several times since my visit just to ensure I am pleased with my purchase. More

Professionalism Personified Outstanding customer service from knowledgeable and courteous staff. Charles Ream, our salesman, treated us with the utmost respect. Absolutely zero p Outstanding customer service from knowledgeable and courteous staff. Charles Ream, our salesman, treated us with the utmost respect. Absolutely zero pressure, unlike many other dealerships we have dealt with. He was very knowledgable about the vehicle we ended up purchasing and went above and beyond to answer our questions and make us comfortable. Best dealership experience I've ever had. More

Great People! Great Atmosphere! Came in to purchase a car and as blown away at the level of service the sales people showed. Never once felt like I was being "sold" if you may. Charl Came in to purchase a car and as blown away at the level of service the sales people showed. Never once felt like I was being "sold" if you may. Charles did a great job and helped immensely with any and all questions I had. Highly recommended! More

Service Attitude/Courtesy Ben provided par excellence service. at 10,000 miles . I found him fully committed to the cause of Lexus and customer.with right kind attitude... Ben provided par excellence service. at 10,000 miles . I found him fully committed to the cause of Lexus and customer.with right kind attitude... More

Customer Driven I have been dealing with William Tijerina since my wife and I moved from new Jersey to Orlando and our experience with William has been nothing but po I have been dealing with William Tijerina since my wife and I moved from new Jersey to Orlando and our experience with William has been nothing but positive. I will tell him what I want done in my cars and if there are additional work to be done he will find us in the customer lounge and discuss why it has to be done and the corresponding cost to do it. He is really customer driven and will recommend dealing with him all the time. More

Excellent- Expect nothing less Victor and his team took the time to fully understand my concern, interacted with me enough to get to the cause and solved the problem. While at the Victor and his team took the time to fully understand my concern, interacted with me enough to get to the cause and solved the problem. While at the service lounge, we met our sales associate, Jorge L. He was amazing to deal with and I'm glad to see he is still with Lexus of Orlando. We drive from Melbourne to have our RX350 serviced, so that speaks for itself. More

he is simply AMAZING i have worked with Lyndon over the past few years .. always greats me with a honest smile. takes care of any problem i might have. keeps me informed o i have worked with Lyndon over the past few years .. always greats me with a honest smile. takes care of any problem i might have. keeps me informed on any changes . he is just one in a million. try him you will love him. More

Friendly, helpful, and pleasant. Mr. Huertas has been a pleasure to work with. He's very good at breaking down exactly what is going to be done to the car in layman's terms, as well a Mr. Huertas has been a pleasure to work with. He's very good at breaking down exactly what is going to be done to the car in layman's terms, as well as how long all of the work is going to take. Not only is Jose a nice man, but he is also extremely patient - which is definitely something you look for in his position at Lexus. Thanks again, Jose! More

Excellent Customer Service. Excellent customer service. I didn't have a scheduled appointment. Jose ensured that the service was completed on my car & truck. I would recommend th Excellent customer service. I didn't have a scheduled appointment. Jose ensured that the service was completed on my car & truck. I would recommend this dealer to any one. More