Lexus of Winter Park

I am beyond annoyed with this dealership and have had two occasions of extreme carelessness. Most recently I took my vehicle in for maintenance and repair of a couple of items. When I got the car back I no occasions of extreme carelessness. Most recently I took my vehicle in for maintenance and repair of a couple of items. When I got the car back I noticed that the rear speaker was rattling. Turns out the speaker is blown. Of course the dealership doesn't want to take blame and a technician would never admit something they didn't have to. The dealership has offered (completely insulted me) to only charge me $300 + tax instead of the normal $500 + tax for the part. Why should I have to pay anything for something they've done?! A few years prior to this, I took another Lexus that I had in for service and they ran it into a concrete pole and messed up the front right corner panel. My husband knew how upset I was and decided to just get me a new car. We turned in the already new car GS300 (it was in for the 5,000 mile service) and got a GS430. I had originally wanted the 430! The dealership didn't work me any deals ... I went from a $630 per month lease to a $945 per month lease! I was very nice with the concrete pole issue. One would think that the dealership might just take care of me in this case!!!!!!!!!! More

In December 2006, Lexus of Orlando sold us a Certified Pre-Owned 2004 Lexus. We did not notice the Certification number was left blank on the Lexus Certified Limited Warranty Registration card they flash Pre-Owned 2004 Lexus. We did not notice the Certification number was left blank on the Lexus Certified Limited Warranty Registration card they flashed before us as we closed the sale. After we identified several problems with the car, they finally told us the car was NOT Certified. It is now June 2007. They are unable to Certify the car, and this matter is still unresolved. More

I've purchased four new cars in the past 25 years, and dealing with this dealership has been better than most. Be prepared for the normal negotiating tactics that all dealers use (low-balling trade-in v dealing with this dealership has been better than most. Be prepared for the normal negotiating tactics that all dealers use (low-balling trade-in value, a chain of 3-4 negotiators that each say they have the authority to negotiate the deal but always end up taking any offer up the chain to get their manager's approval, etc. ). But go in well prepared, know what you're willing to spend, abd know what the various blue-book values are (dealer trade, consumer-to-consumer sale, dealer-to-consumer sale). If you go in with reasonable expectations and are willing to spend 2-3 hours negotiating, you can eventually get the car you want at a good price. More