Lexus of Winter Park

In December 2006, Lexus of Orlando sold us a Certified Pre-Owned 2004 Lexus. We did not notice the Certification number was left blank on the Lexus Certified Limited Warranty Registration card they flash Pre-Owned 2004 Lexus. We did not notice the Certification number was left blank on the Lexus Certified Limited Warranty Registration card they flashed before us as we closed the sale. After we identified several problems with the car, they finally told us the car was NOT Certified. It is now June 2007. They are unable to Certify the car, and this matter is still unresolved. More

I've purchased four new cars in the past 25 years, and dealing with this dealership has been better than most. Be prepared for the normal negotiating tactics that all dealers use (low-balling trade-in v dealing with this dealership has been better than most. Be prepared for the normal negotiating tactics that all dealers use (low-balling trade-in value, a chain of 3-4 negotiators that each say they have the authority to negotiate the deal but always end up taking any offer up the chain to get their manager's approval, etc. ). But go in well prepared, know what you're willing to spend, abd know what the various blue-book values are (dealer trade, consumer-to-consumer sale, dealer-to-consumer sale). If you go in with reasonable expectations and are willing to spend 2-3 hours negotiating, you can eventually get the car you want at a good price. More