Lexus of Winter Park

We worked with Alex Hernandez, our service manager, who guided us through a highly difficult problem with our new RX350 h. The car died after it was off loaded from the auto train in Sanford, FL . It had guided us through a highly difficult problem with our new RX350 h. The car died after it was off loaded from the auto train in Sanford, FL . It had to be towed to Lexus of Winter Park to attempt to repair it. Alex could not have been more thoughtful, attentive, professional, and caring. The repair process took about 4 days but Alex kept us informed, provided us a loaner and professionally oversaw the whole repair process. Lexus covered the entire cost of the repairs Alex is an immense credit to Lexus of Winter Park and a shining example of the professionalism of the dealership. In addition when we had to have the car towed on Sunday from the auto train in Sanford, FL to Lexus of Winter Park so it could be evaluated and repaired, the service department was closed. However, salesperson Allan MacDonald was terrific in guiding us through a process to get our non operable automobile to the right place on the service lot and helping us start the process to get maintenance work started on the car the following day when the service department reopened. He too is a great credit to the organization. Overall a 5*+ rating for Alex, Allen, and the dealership. H. Buse Rehoboth Beach, DE More

We had an excellent experience at this dealership thanks to Kyle, Lorraine and Gabriel. Highly recommend buying from Lexus of Winter Park. to Kyle, Lorraine and Gabriel. Highly recommend buying from Lexus of Winter Park. More

Treat prospective applicants like crap. I would suggest you stay away because these people do not care about you. I would suggest you stay away because these people do not care about you. More

Hello, I bought a 2024 Lexus ES 350 a couple of months ago. My vehicle has a sound system issue that I noticed 3 days in. I brought it to the dealer and they stated they're waiting on an update. IT'S BEEN ago. My vehicle has a sound system issue that I noticed 3 days in. I brought it to the dealer and they stated they're waiting on an update. IT'S BEEN 2 MONTHS since then and the audio on my vehicle sounds awful. The bass goes out at 75% volume and it's so unbearable to listen to music considering this has the famous "Mark Leivson" sound system. I need someone to help or I will be placing a complaint to the BB and filing a lawsuit as I don't understand as this car went to Pre-Delivery Inspection and was sold with this issue. What's more infuriating to me is the response or lack of response from the dealership. It does no good for a sales and service to have a fancy dealership if the customer service is poor. Please feel free to contact me as I want to be a Lexus owner for decades to come but this experience is making me go back to Genesis who I've been with for years and was able to respond right away to ANYTHING Fixed. More

If you are in the market for a new GX, be aware that they will lie to you and say they have a GX available for sale then you get there ready to buy a car but it's actually the demo and they can't sell t they will lie to you and say they have a GX available for sale then you get there ready to buy a car but it's actually the demo and they can't sell that to you. Absolute joke of a internet/sales department honestly. Told the online sales guy, Anthony Ramos that I am coming from over an hour away and still couldn't be honest with me. I get that its a hard car to get right now but don't lie to me and waste my time. Honestly not too mad about it because I ended up buying a Porsche Cayenne that day, which is mounds better of a car and also their customer service is significantly superb. So, in a way I'm very thankful for their incompetence. Will never buy a Lexus due to this bad experience. I can't work with liars. More

The sales department here is sooooooooooooo BAD. I feel like I am being chased away AGAIN! Three times now I have been in simply wanting to see a new GX, rule it in or out for us. I went once, n I feel like I am being chased away AGAIN! Three times now I have been in simply wanting to see a new GX, rule it in or out for us. I went once, nothing in stock. I went 3 days ago and was told there were three which had come in that day, but they were being inspected by the service department and I couldn't see them at that time. Fine, I asked to be called the next day when they could be seen. NOTHING. NOT A WORD. Went by today and there was one on the showroom floor, being prepped for the new owner. Can I see this one? I was basically shooed away, but managed to look inside both front and from tailgate. I absolutely LUVed what I saw. I was told there would be a new allocation "in June". When I was in a few days ago, of course, they wanted me to sit down and give them information, even though I simply wanted to SEE A DAMNED VEHICLE. Then, they didn't follow up when I said I could be there quickly, as we live close by. NOTHING. And then, as I visit today, once again given a less than warm reception, SIMPLY TO TRY TO SEE THE DAMNED CAR. Years ago we leased an RX350 and the service department is wonderful. But after leasing it, in 6 months we were back considering an NX. The way we were treated then was like we were on a used car lot, continuous haggling, moving the price lower and lower after we simply asked for the best price. It was embarrassing for them and I left VERY UNHAPPY, off to lease a new BMW X3 from Fields BMW in Winter Park. Looks like Lexus has done it again and the thought of going back and dealing with them is very unpleasant. We have never had such an experience at Fields and it looks like a new X5 is suddenly in the cards! More

Lorraine is a God send! Very appreciative of her professionalism and attention to detail. Kyle and Lorraine make a great team! I'm skeptical of the car business but I can te Very appreciative of her professionalism and attention to detail. Kyle and Lorraine make a great team! I'm skeptical of the car business but I can tell you that is is my 3rd car I've bought from these 2 individuals and the process is seamless and I'm very happy! Many individuals in the business of cars van learn from these two because they are not only professional, but they care. Thank you Lorraine and Kyle! More

I have recently purchased a 2021 Lexus RX 350. The car was immaculate and I absolutely love it. I worked with Von and Chanlin. Both were very knowledgeable and a pleasure to work with. The process The car was immaculate and I absolutely love it. I worked with Von and Chanlin. Both were very knowledgeable and a pleasure to work with. The process of purchasing the car was stress-free, and very quick. Von even drove the car home for me that same day! This is a very professional dealership, and I highly recommend it. More

My wife and I had pleasure of purchasing a new Lexus from Lexus of Winter Park, We can honestly say that it was one of the best car buying experiences . The entire team was incredibly helpful and knowledgeab Lexus of Winter Park, We can honestly say that it was one of the best car buying experiences . The entire team was incredibly helpful and knowledgeable, and they went above and beyond with customer service. It was so obvious to see the positive culture of the employees. I would especially like to thank Anthony Morales, Chanlin Sok, and Jacob as team that embody professionalism and "good people". Anthony was our product specialist. He was very knowledgeable and professional giving us a great detail overview and later spending quality time setting up our new Lexus RX350. Chanlin is an outstanding sales manager. He has a customer first approach and helped make sure we understood numbers and showed value of our purchase. He is a good reader of people and embodys qualities of a "good person". Jacob was our finance mgr. He was very professional, friendly, & supportive explaining all of the paperwork to us in detail. Overall, We are incredibly pleased with our experience at Lexus of Winter Park. The entire team was professional, knowledgeable and most importantly good people. They made our car buying process a breeze. I would highly recommend Lexus of Winter Park. Happy Holidays- Carol & Marco More

Worked out a deal online with Shantel on a truck, she scheduled an appointment with me to come in a finalize the trade so I went in to find out that I would have to wait as there was already two deals go scheduled an appointment with me to come in a finalize the trade so I went in to find out that I would have to wait as there was already two deals going on the truck and Shantel was not even there. They said they should have called me but they neglected to do that so I drove 3 hours out of the way for absolutely nothing, not even an apology. Wasting my time that I could have been spending with my family. Very inconsiderate and rude. What is the point of negotiating on line and setting an appointment? I hope all the deals you have for the rest of your days fall apart or take 3 hours longer than they should. More