Lexus of Winter Park

Very pleasant experience but a car from here. Everyone I came into contact with was professional and friendly. Ernesto from the internet department was very quick to replacing to my inquiry. Alaa Everyone I came into contact with was professional and friendly. Ernesto from the internet department was very quick to replacing to my inquiry. Alaa the sales manager called to thank me for my business and offered his contact information if I ever needed anything. Jacob from finance was quick and efficient and not pushy like you find at some places. Finally, Angelina delivered the new car to me in record time. Great work everybody! More

They CARE about the customer. From the service side. Alex! The only person I would ask for. He truly CARES about the customer. The service they provided is outstanding. Mana From the service side. Alex! The only person I would ask for. He truly CARES about the customer. The service they provided is outstanding. Management watches very closly and is always available for qustions. Service staff is excellent. I have been a satisfied customer.. I will continue to recommend this group. Management is involved with customers. Their prices are right and they are polite and concerned about my vehicle. I continue to recommend this dealership. They are outstanding and care about me. I will always support Lexus of Winter Park and you should try them.. More

Service department is not customer friendly. They act as technology is more important. Did not advise my grand don that an oil change was not necessary and changed after 5,000 mikes instead of 1 They act as technology is more important. Did not advise my grand don that an oil change was not necessary and changed after 5,000 mikes instead of 10,000. Feels like a throw back to bad dealers and not up to Lexus standards. More

I sought out information on writing a review for an exceptional service consultant whose name is Dominic. Not only did he listen and repeat back to me my concerns, he made me aware that my car qualifi exceptional service consultant whose name is Dominic. Not only did he listen and repeat back to me my concerns, he made me aware that my car qualified for Apple CarPlay. He kept me informed and went above and beyond with customer service! When I picked up the car, again he went over the concerns, how the issues were addressed and even provided me with education on the air conditioning. He also consulted Chris to orient me to the newly installed Apple CarPlay. Finally, he told me about my next service and what it would entail. I was SO IMPRESSED!! From this point forward, Lexus of Winter Park will be my choice for service. More

I recently had a horrible experience at the Lexus of Winter Park dealership. I purchased a 2019 ES350 Certified car with an extended manufactory warranty back in August. I was told the vehicle had no pr Winter Park dealership. I purchased a 2019 ES350 Certified car with an extended manufactory warranty back in August. I was told the vehicle had no previous accidents. Shortly after my purchase, my headlight started developing condensation. There was no physical damage to the outside of my headlight or car. The technician stated that there was a crack internally, but he could not explain how the crack may have happened without any previous accidents. I spoke to a Rep by the name of Sylvia Mickle and she also had no explanation of why I sold a car that may have been in a previous accident or sold with a defective part. Nor could she provide me with the 160-point inspection that my vehicle had underwent at the time of purchase. She further stated that she does not even own a Lexus to guide me in the right direction. I was charged over $600 for the repair of a damage that I did not cause. I did further research and found that Lexus had a class action suit for the Lexus RX being sold to consumers with a defective assembly part that caused condensation to the headlight. We have been given the run around and no one has any answers for why we are responsible for this damage. More

I initially walked into just to test drive but I fell in love with my car and took it home same day. The team made everything so easy and everything was done in about 2 hours. Angelina read me well and foun love with my car and took it home same day. The team made everything so easy and everything was done in about 2 hours. Angelina read me well and found the perfect color combo and trim level for my needs. Chanlin and Jake made the buying process seamless and worked with me to get me to the number I wanted. 10/10 recommend!!! More

My experience here was amazing! ! Phi was my sales rep and was extremely honest and helpful and not pushy one bit. Then as we were thinking about buying the car we met Diana the sale ! Phi was my sales rep and was extremely honest and helpful and not pushy one bit. Then as we were thinking about buying the car we met Diana the sales manager and yet again extremely helpful and even was checking in on us because another customer was also looking at the same car and she wanted to make sure we had the opportunity first to buy it since we arrived first and last but not least Jacob with finalizing the purchase. I can’t be more happier with working with these 3 what a great team would 100% recommend them to anyone. More

Alex Hernandez in the service department is amazing! He took care of the issues with my car and kept me up to date throughout the process. He really went above and beyond. They have earned a customer fo He took care of the issues with my car and kept me up to date throughout the process. He really went above and beyond. They have earned a customer for life! Thank you More

This dealership is like visiting an upscale spa/club. Even the waiting area is over the top in amenities. Everyone we met was just first rate. I went to have my 9 month old 2022 RX 350 serviced and I le Even the waiting area is over the top in amenities. Everyone we met was just first rate. I went to have my 9 month old 2022 RX 350 serviced and I left with a 2022 NX350......now that's what I call good service and salesmanship. I can't say enough good things about Lexus of Winter Park Dealership. More