Lexus of Winter Park

Above and beyond Victor went above and beyond to get our IS250 looking like new again - Rims, body and service all in 24 hours! Amazing service as always - many thanks Victor went above and beyond to get our IS250 looking like new again - Rims, body and service all in 24 hours! Amazing service as always - many thanks! Tony D More

Purchase of 2015 LS 460 My initial sales contact was with Taro Russo who was very knowledgeable and helpful. After working out initial questions and details she called in Sa My initial sales contact was with Taro Russo who was very knowledgeable and helpful. After working out initial questions and details she called in Sales Manager Fred Piombino with whom I completed the transaction. Fred either answered or got the answer to all of my questions and requests without hesitation or delay. His followup after the sale has been superb. In my opinion both Tara and Fred are two very valuable assets who represent this dealership and Lexus very well. Prior to purchasing the 2015 I had a warranty issue with my 2011 460 which was handled by Victor Oquendo to my complete satisfaction. Victor's service is the best I ever experienced. More

Lexus Recall Caroylin, She provided a great service. She follow up with and update me on my car status. She is a 5*. Keep your good job. Thanks Caroylin, She provided a great service. She follow up with and update me on my car status. She is a 5*. Keep your good job. Thanks More

service for oil change i was greeted very friendly smiles and was attentive to my needs on why i was there. Even though i did not have an appt they work me in and got me out i was greeted very friendly smiles and was attentive to my needs on why i was there. Even though i did not have an appt they work me in and got me out as soon as they could they were very busy. William Marshall took care of me and was very polite and courious and got me on my way i would rate everything of my wait there a 5 star rating thanks norma More

Best experience I've had with a Dealership in over 40 years. I have never wrote a review before dealing with Lexus of Orlando and salesman Jorge Laucirica, but then again I have never been treated so good and fa I have never wrote a review before dealing with Lexus of Orlando and salesman Jorge Laucirica, but then again I have never been treated so good and fair at any Dealership. Ever ! I went to Lexus of Orlando to test drive a car I was interested in, Jorge met me and my wife at the door and greeted us. He offered us water and my wife mentioned she was hungry and he took us to Service Dept. and got her a turkey wrap, juice and snacks. He then brought us to the Parts Dept. where I could pick out several items from hats to key chains, I picked out a nice Lexus hat. After we went back to the showroom where we talked and I told him the car I wanted to test drive. Jorge immediately got the car and we took a drive. When we returned we talked some more and since I was unsure of the car he offered that I take another test drive for as long as I liked to see if it was the right car for us. After a thirty minute test drive we returned and sat down with Jorge to talk numbers. now this is the Part I hate because I was trading in my Toyota Highlander and had previous bad experiences on how Much a dealer would give me on a trade. Jorge took out his iPad and went to Kelley Blue Book website to search how much my trade was worth. To my surprise and delight he offered me more than KBB had quoted and was over $4,000 more than Toyota had offered me the day before. Wow, I never expected that! When we started to talk price on the Lexus and was joined by Page Quintana,a manager their who was very professional and courteous. Since it is in my nature to get the best deal, I tried to get more off on the Lexus, which again to my delight and surprise he took off $500 more ! Such a deal, I could not pass up. I purchased the Lexus Certified vehicle and also bought an extra year over the 3 year 100,000 mi warranty so that I would feel peace of mind and have the ability to transfer the warranty if I sell. Oh, did I tell you they also gave me a fantastic rate for 66 months financing! Well, I bought the car and I can't tell you how happy and proud that I am a Lexus owner. Finally I would just ask that if you don't believe this review, go down to Lexus of Orlando and see for yourself You will not be sorry ! More

Positive experience on lease I was happy with my experience when I leased another Lexus this past week after my previous lease (a Lexus ES350) had come to termination. I chose the I was happy with my experience when I leased another Lexus this past week after my previous lease (a Lexus ES350) had come to termination. I chose the RX350 after meeting with the very good sales rep Charles Ream who took me for a ride in the vehicle and chose it based on my preferences. I was happy with the terms of the new lease and overall had an excellent experience. Lexus has good people working for them (Charles was pleasant and very knowledgeable) which certainly makes a difference. Dan Smith More

purchased lexus is250 Staff was very accommodating. We were coming from Tampa and arrived late. They were actually closed but they never made us feel rushed and stayed open Staff was very accommodating. We were coming from Tampa and arrived late. They were actually closed but they never made us feel rushed and stayed open until we were finished. We kept them until after 10:30p. More

Team Lexus Charles did an excellent job helping us to select our new vehicle. He was so pleasant, informative and patient. I had my two young daughters with me Charles did an excellent job helping us to select our new vehicle. He was so pleasant, informative and patient. I had my two young daughters with me and he was so great with them too. They had the best time….especially hanging out in the massage chairs! I had been in a bad accident which totaled my car so my first criteria was safety. When I walked into the Lexus dealership that day I was not intending to make my decision, but had narrowed it down to 3 different makes. After two test drives and many questions, we settled on the Lexus GX and we are so happy with our decision. I would definitely recommend Charles! More

Oil leak First time with Lexus of Orlando and definitely can say I will go back. I live in Georgia but the experience and service is beyond the best. Had a rec First time with Lexus of Orlando and definitely can say I will go back. I live in Georgia but the experience and service is beyond the best. Had a recall fixed and oil leak repaired all in same day. Great service! Love the email status update that Lexus would send. More

Certified Pre-Owned Purchase I recently purchased a certified pre-owned Lexus from this dealership. Jorge Laucirica did an amazing job in helping to ensure that this was the righ I recently purchased a certified pre-owned Lexus from this dealership. Jorge Laucirica did an amazing job in helping to ensure that this was the right vehicle for me and made the buying experience by far the smoothest I have encountered. He truly went the extra mile, and did a stellar job representing the Lexus brand, as well as Lexus of Orlando. More