Lexus of Winter Park

Best Car Buying Experience Ever!!! My husband and I drove up from Punta Gorda - a 3 hour trip each way - to look at a Mercedes. We were greeted at the door by Charles Ream. When he he My husband and I drove up from Punta Gorda - a 3 hour trip each way - to look at a Mercedes. We were greeted at the door by Charles Ream. When he heard how far we had driven, the first thing he said was "I'll point you in the direction of the restrooms!" We laughed, but I greatly appreciated his thoughtfulness! He immediately had the called pulled up for us to look at, and gave my husband and I some "alone time" to look the car over and test drive it. We were very familiar with this make/model car, and made up our minds very quickly that we wanted it (if the price was right of course!). When we came back inside, Charles brought us to his office and had snacks and cold beverages waiting for us! Again, another very thoughtful gesture! We then met with Steven Wofford who took us through the "bargaining" phase. When we told him where we would like to be, he immediately said "we are not far off from each other" instead of the usual "NO WAY!" After just a few minutes more, we had made the deal! Easy and simple and without all the undue stress that sometimes accompanies buying a car. A great big "thank you" goes out to Steven. Last stop was to meet with Sterling, who had us sign all the necessary paperwork. Sterling got us out in a very timely manner - another very appreciated gesture. Now it was time for us to get in our car and drive away - but not before a great photo was taken of us by the car and a case of water placed in our trunk! A shout-also should go to the very polite gentleman who so graciously made sure my car was gleaming both inside and outside (especially because it had rained very hard that day). One last comment - we were told that there was only 1 key available for this car, This was a bit disappointing as it is a Mercedes and the key cost is around $250. There also wasn't an Owners Manual (this car has 3 different ones) which was disappointing (and a set costs around $90)- however - none of these issues were the fault of this Dealer. P.S. There is a bright spot - I received a call today from Charles who said that they did find the other key and it is going in the mail to us!!! Very happy with this!! All in all, this was an amazing process. I would not hesitate to recommend this Dealership to anyone! More

TECHNICAL SPECIALIST MY EXPERIENCE TODAY WITH ROBERT BEAUMONT WAS OUTSTANDING. HE WAS COURTEOUS, EXTREMELY KNOWLEDGEABLE AND HELPFUL!! I LEARNED SO MUCH MORE ABOUT MY NE MY EXPERIENCE TODAY WITH ROBERT BEAUMONT WAS OUTSTANDING. HE WAS COURTEOUS, EXTREMELY KNOWLEDGEABLE AND HELPFUL!! I LEARNED SO MUCH MORE ABOUT MY NEW LEXUS 350X. More

Best dealer experience in years.. Jorge was knowledgable and very low stress. He immediately led us to the vehicle of interest and made the test drive/walk around low pressure. Page wa Jorge was knowledgable and very low stress. He immediately led us to the vehicle of interest and made the test drive/walk around low pressure. Page was also low pressure during negotiation and honored all information given over the phone without hesitation. Every aspect from trade in through new lease initiation was transparent, fair and made easy. Between Jorge, Page, Adrian and Roman, this entire process of trading in one car and leasing another was extraordinarily efficient. I mentioned a previous prolonged purchase experience with a competing dealer, and this crew went above and beyond to find what we were after and minimize time wasted at a car dealership. It was the best of both- we never felt rushed, but when we were ready to move forward, everything was done quickly. I have no doubt we will return to this team for the next purchase in the coming months. Of the last several car purchases, this was undoubtedly the most pleasant. More

The Best!! We bought our first Lexus back in 2008, and have returned to buy three more since. The service department and Mr. Wayne Kerr are what keep up coming We bought our first Lexus back in 2008, and have returned to buy three more since. The service department and Mr. Wayne Kerr are what keep up coming back. I want to thank all in the service department for an excellent job in customer satisfaction. Thanks for all you do! Phil Karr More

Excellent Service! Steve has always been friendly, polite and timely. In the past four years he has helped me maintain my car and keep it running! Each encounter with S Steve has always been friendly, polite and timely. In the past four years he has helped me maintain my car and keep it running! Each encounter with Steve has been a positive one! Last week I had washed my key and my windows started to automatically roll down every time I locked my car. In a rush to get this fixed, I came to Lexus on Steve's day off. I was quoted an insane price and decided to wait till the next day in order to speak with Steve. THANK GOD I waited! The price quoted was incorrect and Steve was able to fix my key at a reasonable price. To top it off I didn't have to wait long! I would highly recommend Steve to family and friends. He has gone above and beyond my expectations. Thank You Steve! More

Steve Persaud Steve is the most professional and dedicated service representative I have ever worked with at Lexus. He always explains everything in detail and I kn Steve is the most professional and dedicated service representative I have ever worked with at Lexus. He always explains everything in detail and I know my car is in good hands with him. Today I had an issue with my radio and he diagnosed the situation within minutes. I recommend Steve to all my friends and family. More

The Royal Lexus Experience The purchase of my 2nd Lexus was far from excellent. Thanks to Charles Ream, It was one fit for a Queen. I left feeling like royalty! He was very know The purchase of my 2nd Lexus was far from excellent. Thanks to Charles Ream, It was one fit for a Queen. I left feeling like royalty! He was very knowledgeable, positive, patient, honest, and extremely confident that Lexus of Orlando would provide me with professional and proficient service. Thanks Charles for attending to my needs during the 2 hrs it took to finalize my purchase. Lexus of Orlando ROCKS! More

A Memorable Experience That I'll Never Forget! I have to first start off by saying, "Thank You" to Charles Ream! My husband has taken me on several lavish dates however, last night, courtesy of Cha I have to first start off by saying, "Thank You" to Charles Ream! My husband has taken me on several lavish dates however, last night, courtesy of Charles, was red carpet treatment all the way, literally, and I felt like a queen. Charles is absolutely amazing, helpful, knowledgeable, patient, and so many other positive adjectives; he went above and beyond anything I could have ever expected. I'm proud to say that I'll forever drive a Lexus because of my stunning experience. I also want to say "Thank You" to Gary Gordon! Truly an all inspiring person that my husband and I would go visit any day of the week. His service and attention was greatly appreciated and he made my experience one that I'll truly never forget. More

Excellent Customer Care We are from Melbourne and Charles and my husband texted back and forth for a week concerning the this sale. Charles was always very prompt in answeri We are from Melbourne and Charles and my husband texted back and forth for a week concerning the this sale. Charles was always very prompt in answering texts and providing updated information on when our car was going to be delivered to the lot. We purchased a 200 NX and Charles was very knowledgeable about this vehicle and was able to educate us in a very understandable way. We weren't sure what to expect given some issues with other car dealerships in the past, but Charles went "above and beyond" in making this Lexus experience extremely positive experience!! More

great service service was very good and Carolyn provided updates as the service progressed the area was very well taken care in the waiting area will be returning service was very good and Carolyn provided updates as the service progressed the area was very well taken care in the waiting area will be returning More