Lexus of Winter Park

Love my Lexus! Dealership customer service was wonderful! Staff was veey informative and estimated time of service on my car was on time. I enkoyef coming here nust Dealership customer service was wonderful! Staff was veey informative and estimated time of service on my car was on time. I enkoyef coming here nust to see the staff and i love the customer lounge. More

A disgrace to the Lexus brand I was sold a used vehicle and was assured that there were no problems. That was a lie and when i brought it to their attention they refused to fix it I was sold a used vehicle and was assured that there were no problems. That was a lie and when i brought it to their attention they refused to fix it and told me I should have bought the extended warranty. I was ripped off by them and I'm very upset about it. I would never recommend them to anybody. This is the type of treatment I expect from a little storefront dealer not from Lexus. More

Troubled car but great service 6 months ago I purchased a new vehicle from Lexus. I've had to bring my new car in for service a few times. Nick, the service advisor, has been incred 6 months ago I purchased a new vehicle from Lexus. I've had to bring my new car in for service a few times. Nick, the service advisor, has been incredible getting back to me and helping me resolve my problem. He seems to really listen and goes above and beyond my expectations of a service advisor. In the past, other advisors promise to help you and then you never hear back from them. Nick always gets back to me and follows up on even the smallest of details. For instance when I purchased my vehicle, there was a small bubble on my luggage strip that is on the back bumper. I was worried that it would eventually bubble up and the bubble would burst causing the plastic to tear away. He researched it and came up with a solution to the matter. I had asked someone else at Lexus and they said it would be ok. You have to love a service advisor who cares about such a small imperfection on your new vehicle. I trust him that he has my back in regards to the future care of my vehicle. I live very close to a dealership that can service my Lexus but I drive farther and pay more money for tolls to come to this particular dealership. When I purchased the vehicle; I came late at night so I wasn't sold on the service department since they were closed. If you get a chance, check out the service department of all of the dealerships before buying. The service department at this dealership will blow you away. Go see Nick. He will treat you right. More

EXCELLENT service This Lexus dealership has the best service department. Victor is exceptional. He is very personable, goes the extra mile, and makes you feel like ev This Lexus dealership has the best service department. Victor is exceptional. He is very personable, goes the extra mile, and makes you feel like every question you ask is important. He even helped me update my IPhone so the voice recognition command on the car worked. More

Excellent and simply amazing It's with great pleasure that I express how satisfied and pleased I am with my recent purchase from Lexus of Orlando. The sales agent Nino was very ac It's with great pleasure that I express how satisfied and pleased I am with my recent purchase from Lexus of Orlando. The sales agent Nino was very accommodating and he made purchasing a vehicle a piece of cake. I have been spreading the word to everyone about my wonderful experience in hopes to have them purchase their next vehicle with this company. I love the atmosphere and the fact that your treated with respect and kindness. My encounter with Will Marshall was great as well. Sterling in finance did a great job and I was very comfortable with the outcome of it all. You guys are the best! Your favorite customer NE :) More

Excellent service for tens years and running Jose Huertas has been a miracle worker in accomodation to my very busy schedule; he is a professional, detail oriented, and excellent service consult Jose Huertas has been a miracle worker in accomodation to my very busy schedule; he is a professional, detail oriented, and excellent service consultant we have had the pleasure to work with over the years. From our first Lexus twelve years ago, when we first met Jose, to our current sixth Lexus, Jose has remained our service consultant and has not wavered one bit from the absolutely excellent service he offered our first day's meeting. More

customer service Best customer service anywhere. They really know their stuff. That's why we went to Lexus and no other dealership. Best running car we have ever drive Best customer service anywhere. They really know their stuff. That's why we went to Lexus and no other dealership. Best running car we have ever driven. The only car we want to drive. More

Great Nick was very professional. I liked Camacho good to see someone like Nick take his place. I was happy to hear that the dealership hired another body Nick was very professional. I liked Camacho good to see someone like Nick take his place. I was happy to hear that the dealership hired another body and paint shop, those guys sucked! More

Went there for service. Rachel Webb was very professional and she always make sure her customers leaves the dealership with a smile. ?? thank you again Ms Rachel Webb for the Rachel Webb was very professional and she always make sure her customers leaves the dealership with a smile. ?? thank you again Ms Rachel Webb for the great customer service . More

Great service!!! I love Ms. Rachel's attitude and how she handles your needs. I will always be a Lexus owner because the quality is always superb. She always knows how I love Ms. Rachel's attitude and how she handles your needs. I will always be a Lexus owner because the quality is always superb. She always knows how to keep a smile on my face:)... More