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Lexus of Winter Park

Winter Park, FL

4.0
1,361 Reviews

305 North Semoran Blvd

Winter Park, FL

32792

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1,361 Reviews of Lexus of Winter Park

November 17, 2015

GREAT!!!! Lexus of Orlando is the best dealership in ever aspect. Over the years I have purchased several new cars, my last three have been from this dealership More

by Joseph Oliver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Oliver, Victor Oquendo
Nov 18, 2015 -

Lexus of Winter Park responded

Thank you, Mr. Oliver! It is an honor to hear such high praise. Your continued customer loyalty is greatly appreciated. It is wonderful to see Victor's professionalism and dedication being recognized. He is a fine example of the World Class Service we strive to provide each day. Thank you again for allowing us the opportunity to serve you and we look forward to seeing you again. Best Regards, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

November 16, 2015

AWESOME! !! It is very unusual to have a great experience when you have an unexpected repair that needs attention. However, your team starting with Mr. Huertas in More

by Mr. and Mrs. Mclean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Huertas
Nov 16, 2015 -

Lexus of Winter Park responded

Thank you so much Mr. and Mrs. McLean. We value Jose and are very proud of his dedication and professionalism each day. It is fantastic to have you share this opinion as well. I am very pleased to hear he helped turn your unexpected repairs into an awesome experience. He does look out for the customer's best interest and provides the wold class customer service we strive for each day. Thank you very much for choosing Lexus of Orlando and we look forward to serving you again. Best Regards, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

November 16, 2015

Always helpful and outstanding customer service This dealership has gone out of their way to ensure I always have great service, and am always taken care of. This is my second Lexus, and Pan, Carlos More

by Xokaydiscoxo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Curet, Baoliang "Peter" Pan, Brandon Erlichman
Nov 30, 2015 -

Lexus of Winter Park responded

Thank you for taking the time to share your positive feedback with us. We are dedicated to our customers and it important we do everything in our power to ensure they enjoy outstanding service. It does not surprise us that Pan, Brandon and Carlos did an awesome job. They are valuable team members. Please let us know how we may be able to help next! Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

November 14, 2015

Dissatisfied 2 hours to check tire pressure. Lost track of my car. Mixed it up with another guest. Just one of many examples of poorly run dealership More

by Ugh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
November 11, 2015

It was great experience to deal with Lexus of Orlando . I had some signs popped up on my screen. You know how we all feel once it happens)) It took Lexus an hour and a half to fix it and make me feel happ More

by Esperanza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Tijerina
Nov 11, 2015 -

Lexus of Winter Park responded

Esperanza, thank you for leaving this remarkable feedback and for your recommendations! William is very knowledgeable and dedicated, and it is great that you have let others know as well. I am thrilled to hear you enjoyed your wait int he massage chair. We strive to have happy and relaxed customers. Please come back and see us again soon! Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

November 09, 2015

Kenny Huang Kenny was excellent and a pleasure to work with. I would highly recommend Kenny and this dealership to everyone I know in my local area. More

by Gjp10367
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Huang, Sterling Brown
Nov 11, 2015 -

Lexus of Winter Park responded

Thank you for leaving this remarkable feedback and for your high recommendation of Kenny and Lexus of Orlando! We appreciate your comments and are happy to hear that Kenny made your experience excellent. Customer satisfaction is our number one goal! We look very forward to serving you again in the future! Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

November 08, 2015

Wayne Kerr - professional, pleasant and easy to work with Wayne Kerr was my service consultant. He was an excellent person to deal with. He was friendly and knew how to do business. If I have a question abou More

by Thompson_L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Kerr
Nov 11, 2015 -

Lexus of Winter Park responded

Thompson, thank you for your awesome review! I'm very happy to hear that Wayne has been a great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

November 07, 2015

Very Happy Poinciana Customer for 9+ Years! Wayne Kerr has been my service advisor since 2008. He is beyond fabulous ! I've found him to be very professional as well as knowledgeable -- always t More

by Sharon1411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Kerr
Nov 11, 2015 -

Lexus of Winter Park responded

Sharon, thank you for taking the time to share the wonderful review with us. Wayne is fabulous! We are grateful for Wayne's fabulous dedication to his customers each day. He has been a powerful Team member for several years and we are pleased to know that he continues to provided you with our “World Class Service”. We look forward to the opportunity to serve you again. . Please let us know how we may be able to help next! Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

November 06, 2015

Turn in 2013 Leased 300h for 2015 new purchase 300h Henry Chung sold me my beautiful red ES 300h 4 days ago. I had trouble programing my garage door opener and he was so kind to volunteer to drive to m More

by Judy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Curet, Henry Chong, Sterling Brown
Nov 11, 2015 -

Lexus of Winter Park responded

Thank you for taking time to share your very positive experience with us, Judy. It is wonderful to hear you are a loyal Lexus driver. They are true luxury meets function vehicles. Congratulations on the new ES and don't worry, we love to help answer questions and help with the new owner details. We look forward to serving you with any future Lexus needs. Best Regards, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

November 05, 2015

Happy customer From the first day we were treated very well, Pan did an awesome job helping us with picking out our new car. It's a First Class dealership. More

by Cwaters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baoliang "Peter" Pan, Roman Savostin
Nov 09, 2015 -

Lexus of Winter Park responded

Thank you for taking the time to share your positive feedback with us. We are dedicated to our customers and it important we do everything in our power to ensure they drive away happy customers! It does not surprise us that Pan did an awesome job. He is a great asset to our team. Please let us know how we may be able to help next! Best, Rachel Webb | Guest Relations Director | Lexus of Orlando | 800-317-3641

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