Lexus of Winter Park

We had an excellent experience with Lexus of Orlando. From the time Greg Briguera came out and introduced himself to us Saturday morning until we left with our new Lexus late Sunday evening we never felt From the time Greg Briguera came out and introduced himself to us Saturday morning until we left with our new Lexus late Sunday evening we never felt pressured or deceived. Our needs/wants were listened to and we feel that every effort possible was made to please us. We have had extremely bad car buying experiences in the past and we are so, so impressed with how Lexus of Orlando operates. More

My experience with Doug Chan was more than outstanding. He was extremely thorough and polite. He was so professional using my name rather than "Sweetie"~~"Dear"~~etc. Today (2/21/12) Doug called to inqu He was extremely thorough and polite. He was so professional using my name rather than "Sweetie"~~"Dear"~~etc. Today (2/21/12) Doug called to inquire whether or not I had further questions or needed assistance with any of the described-in-detail features. Since last Thursday's drive back to Port Orange, have driven the car once--six miles (round trip to Publix). As I do more driving, may have questions. At this point in time, after his detailed instructions and explanations of the features . . . doing okay. Doug Chan could not have provided a higher level of excellence during this transaction. Again, he was extraordinarily professional and respestful. In a nutshell, Doug Chan is the best!! More

Dominic did a super job today taking care of my car and sending me off feeling safe. I think his service was just what he would do if I was his grandmother! sending me off feeling safe. I think his service was just what he would do if I was his grandmother! More

I initialy had problems with my car, but since I was assigned to Francisco, there has been no more problems, I am ver satisfied now. assigned to Francisco, there has been no more problems, I am ver satisfied now. More

This was our second service department visit. Both times we were very impressed with Manny. He is a super asset to your organization. He knows his business, product, and most importantly how to deal with we were very impressed with Manny. He is a super asset to your organization. He knows his business, product, and most importantly how to deal with people! Thanks again, Manny. Bob & Elaine Francis More

I have been to many car repair shops and dealers throughout my life. Some bad, most ok, and some good or excellent. I would rate Orlando Lexus the best i have ever had. not only personal attention throughout my life. Some bad, most ok, and some good or excellent. I would rate Orlando Lexus the best i have ever had. not only personal attention but the work was accurate and not inflated. The prices were approximately 20% cheaper then the dealer in my area (Northern Va) which is probably due to cost of living. One major difference was to change out spark plugs in my area was 50% cheaper and 80% cheaper then a well known quality independent shop in our area. I had our car in for service in our are at the local Lexus dealer and there checkout stated i needed to replace the PCV valve because it was so dirty it was clogged. I replace the PCV valve myself every year and that one was just replaced 3 weeks before, it was brand new. i called them on it and go no apologies. i obviously could not trust anything else they recommended and did not get the service done. since i was having the exact same service done at Orlando Lexus i was curious if they would also recommend PCV replacement. they did not, they only suggested thing that were valid. i had them do everything that was above my ability and will do the rest myself when i get home. You can trust this organization and Wayne Kerr. More

Mr. Jose Huertas is a very efficient and dedicated Mr. Jose Huertas is a very efficient and dedicated service adviser who performs his job in an exemplary manner. I have been a client at Lexus or O Mr. Jose Huertas is a very efficient and dedicated service adviser who performs his job in an exemplary manner. I have been a client at Lexus or Orlando since 2005, every time I brought my car for service it has been a great experience. Mr. Huertas has always been very accommodating and he is very honest and straight forward. Lexus of Orlando needs more Jose Huertas's in their business to make it more successful. I highly recommend Lexus of Orlando to all my family, friends and co-workers, because I know that In Lexus of Orlando, you are not in good hands, "YOU ARE IN THE BEST HANDS" This is what the consumers need to know that you are in a company that cares about you and your vehicle. A company that is not there just for your money, but to service you and make you feel like a Kind or a Queen. I feel that 5 it is not high enough to rate this company, but if 5 it is good enough for the company I want to give Mr. Jose Huertas a 10. Mr. Jose Huertas is the best of the best! Best Regards, Maria Marte, GRI, TRC, e-PRO Realtor 2010 & 2009 Quality Service Producer Award 2010 Master Ruby & Pinnacle Award Winner CENTURY 21 Professional Group, Inc. 2747 S. Maguire Road Ocoee, FL 34761 Fax (407) 573-1021 Cell (407) 733-1558 E-mail: maria@mariamarte.com More

Whenever I need assistance/service with my Lexis, who am I going to call? C.J.! C.J. has always taken good care of me and my IS300. Yesterday I was running late to get my car serviced; arriving late to my a I going to call? C.J.! C.J. has always taken good care of me and my IS300. Yesterday I was running late to get my car serviced; arriving late to my appointment and C.J. took care of me right away. In fact, he came into the waiting room a couple times to inform me of the status of my car. C.J. keep doing the great job that you atr doing... good luck with your son's baseball Great service!!! More

JD is a very personable, friendly, knowledgeable product specialist for Lexus of Orlando. We reviewed your online site and found a 2008 RX 400h being sold. We drove to the Lexus dealership to inquiry about specialist for Lexus of Orlando. We reviewed your online site and found a 2008 RX 400h being sold. We drove to the Lexus dealership to inquiry about the vehicle and was met by product specialist Dion Travieso. Mr. Travieso informed me that said RX 400h was not yet on the lot as it was still being prepped in the service area and would be a few days before the vehicle would on the lot. He asked for my phone number, which I gave. About a week and a half went by with no word. Again we went back to the dealership to look for the car. The vehicle was now being shown on your lot. JD came out to greet us as we were looking over the vehicle, offered us a test drive and did all within his ability to secure us comfortably within the purchase of our 2008 RX 400h SUV. We were extremely happy with our purchase and with the service that JD provided, that I have recently gone to your dealership and specifically asked for JD as I am now in the market to purchase a Lexus IS 250c or 250c. Again JD has been most informative and helpful. I have recently seen on your site, a 2011 red IS 250c being offered and I would like to have JD contact me with information on the vehicle. I am currently out of state for the month of January. I can be reached at 516-443-7266. Thank you for your time in reading the review and should you have any further questions in regards to this review, you may contact me at the above number. Yours truly, Prall W. Bird More

after not being taken care of previously, c.j. stepped up. i told him my calls had not been returned and he offered i call his cell if i ever need anything - promising he'll even answer on his days off. n up. i told him my calls had not been returned and he offered i call his cell if i ever need anything - promising he'll even answer on his days off. now that's building relationships through better service. More