Lexus of Winter Park

I have bought 2 cars from this dealership and been using them for all service needs for the past dozen years. I have always received excelent care from sales and service. The sales staff have always treat them for all service needs for the past dozen years. I have always received excelent care from sales and service. The sales staff have always treated me with respect and worked with me on the sale of the 2 RX 350's. But when it comes to service Wayne Kerr has got to be one of the best service people to work with. I am not very knowledgeable with what can wrong with a car and Wayne helps keep problems from happening by helping me keep my car serviced properly to begin with. Then if a problem does happen he works with me to clear it up and explains it to me in terms I can understand. The RX I am driving now has almost 200,000 miles on it and currently has a problem that is a tad more complicated then normal and Wayne & crew have been working to solve the problem with me in the most cost efficent way that we can. Wayne has been so wonderful to work with during this problem and has been keeping me informed while they work hard to figure out the most cost effiecent way to solve the issue. I am very so very please with this dealership and the service they provide, I would recomend them to anyone. Wayne is one of the best to work with and the fact that he is knowledgable and can bring it to a level that I can understand makes it so nice - I don't have to bring my husband in with me to every visit. More

C.J was very helpful and explained everything to me in a way that I could understand. C.J made me feel like I was home amongs family. He is truly a great asset to your company. Thank you Mr Felix way that I could understand. C.J made me feel like I was home amongs family. He is truly a great asset to your company. Thank you Mr Felix More

I recently visited this dealership with my father and was blown away with the service we received from Mr. Persuad. He is truly a professional and I will continue to seek services there becuase of employees blown away with the service we received from Mr. Persuad. He is truly a professional and I will continue to seek services there becuase of employees like him. He was clearly swamped but that did not prevent him from taking time to talk with my father who is elderly. He made sure before we left that we understood every line item and more importantly why we needed to get the services completed. I am truly happy that we landed with him. He is a clear depiction of what a professional employee should be and managed to offer great service while at it. Thumbs up and keep up the great work. More

As an employee of one of the largest company in Orlando I As an employee of one of the largest company in Orlando I can tell you that the personal attention to any client’s concerns is the priority. That is As an employee of one of the largest company in Orlando I can tell you that the personal attention to any client’s concerns is the priority. That is the reason why Lexus of Orlando is a step ahead from other dealers. Steven has been taking care of all the issues to all my cars and he always gives me a very competitive price for any repair, I do not have to waste my time shopping around to get the best deal. Great service, great costumer services, great person. Thanks Steven Dr. Ferro More

Every time I visit Lexus of Orlando the service offered by the staff (especially C.J.) is above and beyond what is expected. They have an attention to detail which second to none. by the staff (especially C.J.) is above and beyond what is expected. They have an attention to detail which second to none. More

As a long time customer, I continue to be impressed with the Service staff you have assembled at Lexus of Orlando. Lyndon is the gentleman I usually ask for and has always exceeded my expectations. He alway the Service staff you have assembled at Lexus of Orlando. Lyndon is the gentleman I usually ask for and has always exceeded my expectations. He always answers my questions, gives me advise and respects my time. He sets the benchmark for customer service standards. More

Dominic is the ultimate professional when it comes to the definition of service. Not only was he concerned with the car problems I was encountering but he kept me up to date every step of the way. I would definition of service. Not only was he concerned with the car problems I was encountering but he kept me up to date every step of the way. I would highly recommend Lexus of Orlando service department becasue of people like Dominic. It is truly refreshing to deal with someone like him. Same goes for Howard Keyser. He took stepped in and made sure the problem was corrected when Lexus Financial would not. I can't thank Howard enough for coming thru for me. It is because of people like Dominic and Howard that I would highly recommend Lexus of Orlando service. More

I just purchased a new Lexus at Lexus of Orlando and was fortunate to have the opportunity to work with sales specialist, Chris Yurocko. Chris personifies the extraordinary customer service when you walk i fortunate to have the opportunity to work with sales specialist, Chris Yurocko. Chris personifies the extraordinary customer service when you walk into a quality dealership. His professional approach and product knowledge was extraordinary. Chris took his time in explaining all the quality features of the RX 350 and the benefits of purchasing a vehicle form Lexus of Orlando. Even after the purchase, Chris answered all our questions about the features and assisted in synching our IPhone to the vehicle. Thank you chris! More

I would recommend this dealership BUT... I would recommend this dealership BUT... ***************************CERTIFIED PRE-OWNED BUYERS BEWARE*********************** I would recommend this dealership BUT... ***************************CERTIFIED PRE-OWNED BUYERS BEWARE************************* I purchased a Certified Pre-Owned 2004 RX 330 in April of 2010 with a clean CARFAX included. I go back this year 2012,entertaining the idea of getting a newer Certified Pre-Owned but was told they would only give me $10,000 in trade in because it had been in an accident. I hadn't had an accident with it and the CARFAX pulled that day showed an accident prior to my purchase date in 2010. My trade in value has forever been impacted in a negative manner and now they have offered to give me the $12,000 still owed on the car but of course to be added to the price of the new purchase. *************************Hence Buyer's Beware**************************** And since my origional posted of this review which was written on Sept.23, 2012 and sent to Dealer Review, they hay notified the review will be blocked because it took place over 12 month's ago. Maybe Lexus of Orlando is paying the site to block negative reviews but all documentation of this event has been given to media investigators like Todd Ulrich & Steven Cooer with channel 6. More