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Lexus of Winter Park

Winter Park, FL

3.9
1,362 Reviews

305 North Semoran Blvd

Winter Park, FL

32792

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1,362 Reviews of Lexus of Winter Park

January 19, 2013

What a great experience!!! It was my first time servicing my car in this Lexus Dealer. Luis Jurado made my kids and I feel very conforatable while we were waiting for my car. Luis made sure we we More

by Rchancay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis & Rene, Luis Jurado
Jan 21, 2013 -

Lexus of Winter Park responded

Hello, First of all, thank you very much for taking the time to write this great review! I would also like to thank you for your patronage. I am delighted that you were so happy with our "world class service," and that you found Luis and Rene to both be so helpful! We sincerely appreciate your patronage and look forward to doing business with you in the future. If you have any further questions, please do not hesitate to give us a call or swing by the dealership. We hope to see you again soon! Kind regards, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

January 11, 2013

I'm a lifetime, Lexus customer not only because of the quality of the vehicle but also because of the stellar service I receive. My experience with Luis Jurado, was more than outstanding. He was extremely More

by aznxjester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Jurado
Jan 11, 2013 -

Lexus of Winter Park responded

Hello, We are incredibly thankful for your kind words and that you took the time to provide us with your feedback in this excellent review! Keeping our customers informed and completing service in a timely manner are both important aspects of our "world class service." I am delighted that you have found Luis to be so helpful and informative throughout your experience with Lexus of Orlando. It truly is a pleasure to hear back from our satisfied customers. I am certain that Luis will be glad to hear how happy you are with the quality of service you received. If you have any other questions, please do not hesitate to give us a call or swing by the dealership. We appreciate your patronage and hope to see you again soon! Best regards, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

January 11, 2013

Luis is an excellent service consultant. Every time I need service, he is prompt and ready to help. I would highly recommend this dealership for both sales and service. The customer lounge is incredibl More

by Jonathan Simon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Jurado
Jan 11, 2013 -

Lexus of Winter Park responded

Hello Jonathan, Thank you very much for taking the time to write this great review! We genuinely appreciate the feedback we get from our customers. I am thrilled that you have been so satisfied with our standards of "world class service," and that you have found Luis to be so helpful. Likewise, I am glad that you enjoy our amenities as well. If you need anything else, feel free to give us a call or stop by the dealership. We look forward to seeing you again! Sincerely, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

January 03, 2013

Luis Jurado is always friendly and does a great job of follow up. I ask for him every time I visit for service on both of my Lexus automobiles. He knows who I am and always gets back to me in a timely man More

by stu de jonge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Jurado
Jan 04, 2013 -

Lexus of Winter Park responded

Hello Stuart, Thank you very much for the very kind words and taking the time to write this great review. I am thrilled that you have found Luis to be helpful. I am certain that he will be delighted to hear that you've been so pleased with the "world class service" you have received at Lexus of Orlando! If you need anything else, please do not hesitate to give us a call or stop by the dealership. Once again, thank you for the kind words as well as your patronage. We hope to see you again soon! Sincerely, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

December 31, 2012

I'm a lifetime, Lexus customer not only because of the quality of the vehicle but also because of the stellar service I receive. Specifically, I'd like to sing praises about Manny Camacho at Lexus of Orla More

by cagui12
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Dec 31, 2012 -

Lexus of Winter Park responded

On behalf of Team Lexus of Orlando thank you for taking time to confirm back to us the positive experience you have had with our Service Advisor, Mr. Manny Camacho and our Service Team. Just the fact that you commute from South Florida for servicing on your LEXUS is testimony to our goal to provide our guests with a "WORLD CLASS SERVICE!" It is apparent that Manny and his team continue to accomplish this goal. All the best to you and your family for a very Happy New Year. Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

December 28, 2012

I must say my experience at Lexus of Orlando was the quickest purchase of all our vehicles. Joel did an excellent job of showing the inventory and answering questions. A no pressure sale and even smooth More

by Mz. Poke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel , Joel Bandera
Dec 31, 2012 -

Lexus of Winter Park responded

Hello, I would like to start by offering my sincerest thanks for your kind words. I am thrilled that you found Joel to be so helpful and that your sales experience went so smoothly. However, we also see that you’ve given us an overall score of one star. Is there anything that we can do to improve your experience or any additional assistance you would like from us? Please don’t hesitate to contact me directly if we can do anything to help you with your new vehicle. Once again, thank you for taking the time to provide us with your feedback and for your patronage. We hope to see you again soon! Kind regards, Rachel Webb Guest Relations Director Lexus of Orlando 245 Driggs Dr. Winter Park, FL 32792 800-317-3641 407-672-1402 Fax RWebb@lexusoforlando.com http://www.lexusoforlando.com

December 27, 2012

The BEST!!! Over 5 years with Lexus of Orlando 2 cars and always Great service. they go over the top to take care of you. More

by Pkarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Webb, Wayne Kerr, William Tijerina
Dec 27, 2012 -

Lexus of Winter Park responded

Dear Mr. Karr, Thank you very much for taking the time to write this excellent review! We sincerely appreciate your patronage, and it is certainly a pleasure doing business with you. As always, if you have any questions, please do not hesitate to give us a call or stop by the dealership. Once again, thank you for the kind words and we look forward to your next visit! Best regards, Rachel H. Webb Director, Guest Relations Lexus of Orlando

December 27, 2012

Thank you Mike for treating me with respect regardless the mileage of my car. Superior customer service. Kudos to all staff members at Lexus of Orlando. More

by bxtaskforce1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 28, 2012 -

Lexus of Winter Park responded

Hello, Let me start by thanking you for taking the time to write this excellent review! Also, thank you for your patronage. We truly appreciate all of our customers and do our best to provide them all with the same level of "world class service!" I am certain Mike will be glad to hear how happy you were with the quality of service you received. Once again, thank you for the great review and your patronage. We hope to see you again soon! Sincerely, Rachel H. Webb Director, Guest Relations Lexus of Orlando

December 20, 2012

Every time I visit Lexus of Orlando the service offered by the staff is above and beyond what is expected. They have an attention to detail which second to none. I always request C.J. as my Service advi More

by edward.trader
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 21, 2012 -

Lexus of Winter Park responded

Hello Edward, On behalf of the entire Lexus of Orlando team, I would like to offer our sincerest thanks for your patronage and taking the time to provide us with your feedback. I am very glad that you have found your experiences at Lexus of Orlando to be so pleasant. Your kind words about the Lexus of Orlando staff, in particular C.J., are certainly appreciated. I am certain that he will be thrilled to hear how satisfied you were with the quality of service you received. C.J. is undoubtedly a model of the "world class service" we do our best to provide to all of our customers. Once again, thank you for this excellent review and your continued patronage. We hope to see you again soon! Kind regards, Rachel H. Webb Director, Guest Relations Lexus of Orlando

December 19, 2012

C.J. is by far the best when it comes to customer service. He explains thoroughly what is needed and is always looking out for me and my Lexus. His customer service is impecable. No words can really More

by Innerlightsk8er
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 19, 2012 -

Lexus of Winter Park responded

On behalf of all of us at TEAM LEXUS OF ORLANDO thank you for your very positive comments regarding your servicing experience. We are proud to know that you did receive our WORLD CLASS SERVICE from our Service Advisor, Mr. C. J. Kinch and his Team. All the best to you and we look forward to seeing you at your next Lexus servicing. Rachel H. Webb Director, Guest Relations Lexus of Orlando

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