Lexus of Winter Park

We have been Lexus customers for over 15 years and have had the pleasure of working with CJ for the last several years. CJ is one of the most professional service advisors I have ever worked with and has had the pleasure of working with CJ for the last several years. CJ is one of the most professional service advisors I have ever worked with and has been a joy to get to know personally. While other dealerships focus on the upsell, CJ's focus is always on keeping his customers in the Lexus family which translates into superior service. We are fortuante to have him as our advisor and will be a Lexus customer as long as he is there. More

The service provided was "world class"! I was getting my car serviced at Lexus of Melbourne because of the poor experience I received at your new sales department when we were interested in purch getting my car serviced at Lexus of Melbourne because of the poor experience I received at your new sales department when we were interested in purchasing our first Lexus. My husband started bringing his GS 300 to your service department and working with C.J. The quality of service, supremes professionalism, and concierge atmosphere has far exceeded my expectations. and you have won me as a lifetime customer and changed my negative perception of Lexus of Orlando to a more positive one. I will now start to bring my LS 460. C.J. said he would win me over and he certainly did. Great job C.J!! I have to say it definitely feels like two different companies with different visions of customer service between your new sales department and service department. More

I've been utilizing Lexus of Orlando with Steve as my Service Advisor since I bought my Lexus IS-F in 2008. The knowledge Steve has shown with regards to the service I've received has been solid, and I'v Service Advisor since I bought my Lexus IS-F in 2008. The knowledge Steve has shown with regards to the service I've received has been solid, and I've been able to feel good about the price and performance of all the work that's been completed by Lexus of Orlando. I look forward to purchasing my next vehicle at Lexus of Orlando, and continually receiving the great service they offer. More

Cj did a great job of getting my car in and out. Also my first experience at Orlando Lexus was a little unaccpetable but CJ and his manager made it up during my second visit. I greatly appreciate you guys s first experience at Orlando Lexus was a little unaccpetable but CJ and his manager made it up during my second visit. I greatly appreciate you guys standing up to your word. More

This is the 2nd Lexus we have owned and I always tell people besides owning a great car the service is the best. We have always received outstanding customer service and I know that our car is well take people besides owning a great car the service is the best. We have always received outstanding customer service and I know that our car is well taken care of. It has been great to work with our service representative, C.J. Kinch. He has always been very helpful and willing to answer any questions or concerns that we might have. More

My First Complimentary Service was very UNSATISFIED. Mr. Kinch asked if I used Lexus Service Dept. before and I reply today is my first visit. He pointed the waiting building to me and said "you know how it Kinch asked if I used Lexus Service Dept. before and I reply today is my first visit. He pointed the waiting building to me and said "you know how it works". Mr. Kinch stated my car was washed and vacuum however this was not the case. I think the car was sprayed down with water and the inside was not vacuum. i asked if he could touch up or buffer the little scratches on the left back door. He pointed out that they took care of it but it was still there when I inspected at home. (I could not see clearly white at the dealership because it was dark where he returned the car). I do appreciate the tire rotation and balance. More

I typically do not write reviews, but i felt like Dominic deserved this one. I recently took my vehicle in for service. When Dominic says he'll call, he calls. He always kept me informed about the status deserved this one. I recently took my vehicle in for service. When Dominic says he'll call, he calls. He always kept me informed about the status of the repair. When my vehicle was ready for pick up, I could not go that day or the following day to pick up my vehicle as my schedule did not permit. When I explained this to Dominic, he was more than understanding and allowed me an extension on the loaner. I thanked Dominic for being understanding and he said, "you know I will always take care of my customers". Dominic has been my service consultant for so many years. He is very knowledgeable and is always straight forward with me. He is always professional and a joy to work with. He always puts the customer first. Lexus of Orlando is lucky to have an employee like Dominic. If you are looking to service your vehicle at Lexus of Orlando, ask for Dominic Crocetta. You will not be disappointed. More

Drove down from NJ for Horse Show season and needed my first (5000 Mile) service. GREAT everything truly describes my experience. Comfy lounge where I could get my work done while having a snack for lunch first (5000 Mile) service. GREAT everything truly describes my experience. Comfy lounge where I could get my work done while having a snack for lunch and good strong tasty coffee (and strong wifi connection too!) No pressure to leave since I was in the middle of a phone/computer meeting. Car was cleaned inside and out thanks to Wayne's observant instincts. Hope i'm in town for my 10K check up! More

What a great experience!!! It was my first time servicing my car in this Lexus Dealer. Luis Jurado made my kids and I feel very conforatable while we were waiting for my car. Luis made sure we we servicing my car in this Lexus Dealer. Luis Jurado made my kids and I feel very conforatable while we were waiting for my car. Luis made sure we were well taken care off. I also spoke to Rene twice over the phone. Rene was so helpfull, I think because of the customer service he gave me over the phone it made my decision easier to go to Lexus of Orlando. Luis and Rene thank you, for a great experience. See you guys soon. Keep up the great job you both do. More