Lexus of Winter Park

Friday Santos is a true Customer advocate. He definitely set the pace for his wonderful team to seem me and my family the the best car we could get. Because of him our first thought of where to go when it's set the pace for his wonderful team to seem me and my family the the best car we could get. Because of him our first thought of where to go when it's time to upgrade or get another vehicle, Lexus of Orlando is our first thought. More

As I stated to several of your employees which there for service, I drive extra miles just so that I may experience true customer service. Truly, Lexus of Orlando does it right. service, I drive extra miles just so that I may experience true customer service. Truly, Lexus of Orlando does it right. More

Everytime I go to this dealership it is nothing but a purely bliss experience. I have never seen a customer service team which operates so efficiently and professionally. They can have you in and out of purely bliss experience. I have never seen a customer service team which operates so efficiently and professionally. They can have you in and out of the service dept. in a loaner car in just under 30 minutes. My service advisor is always very understand of my needs and does not push any services that I do not want and only brings to my attention what services are crucial and need to be completed. I find this to be very honest and respectful. I will always come to Lexus of Orlando for my lexus vehicle service! More

This dealership and service person Dominic are top notch! They make it less stressful and that's a wonderful thing. I'll definitely be back and purchase again from them when I need to. They make it less stressful and that's a wonderful thing. I'll definitely be back and purchase again from them when I need to. More

I can't say enough about Jorge Laucirica. I just purchased a new 2013 Lexus ES350 and because of Jorge's expertise, patience, listening/people skills, and excellent customer service. I know that I p purchased a new 2013 Lexus ES350 and because of Jorge's expertise, patience, listening/people skills, and excellent customer service. I know that I picked the car and dealership! This is my 3rd brand new car, but I've never been treated as well as Jorge treated my family and I. Jorge even entertained my two young children during negotiations, while the paper work and car were being processed. The kids couldn't wait to see Jorge by the 3rd visit to dealership. The Ultimate in closing: I trusted Jorge so much that although Lexus of Orlando didn't have my 1st choice of exterior(Black)/interior(Gray) in stock. I still purchased a car from Lexus of Orlando despite the fact that Lexus of Melbourne did have my 1st choice and was willing to provide me the same deal. To me choosing the correct car and dealership was way more important then the color! This simply doesn't happen without Jorge. I would highly recommend Jorge Laucirica and Lexus of Orlando for your next car purchase. Sincerely yours, Cary Truley aka One happy customer More

Great service. Manny always welcomes you with a smile and makes you feel comfortable during your stay. He keeps you informed on the progress of your car and is considerate of your time. Great asset to and makes you feel comfortable during your stay. He keeps you informed on the progress of your car and is considerate of your time. Great asset to the Lexus experience. More

All employees who I came in contact with were very friendly and helpful. My vehicle was serviced and returned to me on time as promised. The customer's waiting lounge was second to none. friendly and helpful. My vehicle was serviced and returned to me on time as promised. The customer's waiting lounge was second to none. More

We have been Lexus customers for over 15 years and have had the pleasure of working with CJ for the last several years. CJ is one of the most professional service advisors I have ever worked with and has had the pleasure of working with CJ for the last several years. CJ is one of the most professional service advisors I have ever worked with and has been a joy to get to know personally. While other dealerships focus on the upsell, CJ's focus is always on keeping his customers in the Lexus family which translates into superior service. We are fortuante to have him as our advisor and will be a Lexus customer as long as he is there. More

The service provided was "world class"! I was getting my car serviced at Lexus of Melbourne because of the poor experience I received at your new sales department when we were interested in purch getting my car serviced at Lexus of Melbourne because of the poor experience I received at your new sales department when we were interested in purchasing our first Lexus. My husband started bringing his GS 300 to your service department and working with C.J. The quality of service, supremes professionalism, and concierge atmosphere has far exceeded my expectations. and you have won me as a lifetime customer and changed my negative perception of Lexus of Orlando to a more positive one. I will now start to bring my LS 460. C.J. said he would win me over and he certainly did. Great job C.J!! I have to say it definitely feels like two different companies with different visions of customer service between your new sales department and service department. More