Lexus of Thousand Oaks

very professional, friendly, and get job done. All staffs in service department were extra ordenary on paying attention to the needs and concern of customer. Jonathan my car service manager was ex All staffs in service department were extra ordenary on paying attention to the needs and concern of customer. Jonathan my car service manager was extremely helpful and pleasant person, he mad a very bad day situation that I was in, (my car tires blown up in freeway and I was in lots of stress), to the place where It was free of stress. Im very thankful for his consideration, understanding, and his level of professionalism. He is one of the collective asset to the dealership. I congratulate to the dealership for wonderful collection of wonderful people. More

Marc is a true professional and helped us out with all of our questions and concerns. Thank you Marc!!!!!! our questions and concerns. Thank you Marc!!!!!! More

Derek assisted me in service throughout the process. He was polite, honest, and extremely helpful accommodating my schedule. My car was finished and washed at the time promised. He was polite, honest, and extremely helpful accommodating my schedule. My car was finished and washed at the time promised. More

As always, Derek was great. The work was done quickly and effectively. Derek always takes good care of us. The work was done quickly and effectively. Derek always takes good care of us. More

Service department took care of a problem even though technically the vehicle was just off warranty. technically the vehicle was just off warranty. More

I had been negotiating a purchase of a new Lexus for my wife at Lexus of Thousand Oaks over the past several weeks. It was to be an anniversary gift. We had gone to the dealership a few weeks pri wife at Lexus of Thousand Oaks over the past several weeks. It was to be an anniversary gift. We had gone to the dealership a few weeks prior and the best they could do at the time, on the in stock vehicle we wanted was $49,500 plus tax and document fees. I recieved that written offer via an invoice. A week ago, I decided to go back again, with my entire family and make an in person offer of $49K plus tax and document fees. As a potential customer, I do not feel that a $500 less, in person offer, is rude or disrespectful. The salesman met us as we entered the dealership. I informed him that I wanted to submit a counter offer of $49k plus tax and fees for the car, which was still in stock. The salesman requested that we wait in the Lexus public indoor lounge, while my offer was reviewed. We were seated near other customers in the open lounge. The saleman came out, stood before us and stated "$49,500 is the best we can do, and at that price we are actually loosing money on the car. And at $49,500 you will just be a notch in our belt to meet a sales goal." Shocked and in disbelief, I repeated to him "So we are just a notch in your belt to meet a sales goal?" The salesman walked away quickly and left us there. Never have I felt so embarassed or humiliated. My wife, daughter and I just looked at each other. We were in shock. We left and I immediately emailed the Dealer Principal, Mr Swickard, and the General Manager, Mr Chirchick about what had happened to us. I did receive a response back from both. We were then offered the car for $49k, plus tax and fees, plus free delivery. Im not trying to get this car for free or at an unreasonable low price, but giving me the car for the same price, which I had offered pre insult and humiliation, and throwing in free delivery is not "making it right." Had this arrogant salesman politely and respectfully refused my offer of $49k' and not humiliated us in the public lounge in front of orders, we would have bought the car for $49,500 right on the spot. I find it interesting that negative sales reviews get buried and mixed in with service and maintenance department reviews. Negative reviews get the same exact response from the "customer service" responder. Hopefully the response to bad experience ratings isn't AI generated/cut and paste responses. More

They are always here for me and my car, no matter what the issue is. the issue is. More

They didn’t waste my time, everything was fast and took care of me properly care of me properly More

Paul was very diligent in his communication with me about my car. The service I received was outstanding and reliable. The dealership provided me with a ride to and from home. my car. The service I received was outstanding and reliable. The dealership provided me with a ride to and from home. More

I was able to get an immediate appointment. The service was prompt and accomplished professionally. The video that was provided to me showed me exactly what the problem was. The service was prompt and accomplished professionally. The video that was provided to me showed me exactly what the problem was. More