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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
752 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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752 Reviews of Lexus of Thousand Oaks

November 02, 2024

Good service, friendly, helpful and courteous staff and a very nice loaner vehicle. Car washed. Thank you! More

by martali
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc in the service department
Nov 04, 2024 -

Lexus of Thousand Oaks responded

Martali, thank you for sharing your positive experience with us at Lexus of Thousand Oaks! We're glad to hear our team provided excellent service and that you enjoyed the loaner vehicle. Safe travels until we see you next time!

November 01, 2024

Always polite and coureious when scheduling the appointment and writing up the service. Service Manager Marc explains the work and discusses recommendations. I recommend the Lexus of Thousand Oak More

by Dale35023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre - Service Advisor , Nick Falsafi
Nov 01, 2024 -

Lexus of Thousand Oaks responded

Thank you for recommending Lexus of Thousand Oaks! We're delighted to hear that Marc and our team provided a courteous experience, along with helpful videos and photos. We appreciate your support and look forward to serving you again in the future!

October 31, 2024

Jonathan is a fantastic service advisor. I recommend this dealership for service and sales. My service was quick, I was offered a loaner car just in case, they washed and vacuumed my car. More

by DaveF:)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
Oct 31, 2024 -

Lexus of Thousand Oaks responded

Dave, we're delighted to hear that Jonathan and the team at Lexus of Thousand Oaks impressed you with their service! Thank you for recommending us; we look forward to serving you again.

October 31, 2024

Derek, excellent customer service! Thank you for explaining what and why my car needed service and repairs. More

by Cpadour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Oct 31, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Derek provided excellent customer service at Lexus of Thousand Oaks! It's great to know you felt informed and well taken care of during your visit. Thank you for sharing your experience with us!

October 31, 2024

This service department is a level above everyplace else. Their communication, responsiveness and follow-up is excellent. They worked with me within my budget and were helpful fundamentals extra discounts. T More

by Annettejobro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Bishop
Oct 31, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Derek and our service team at Lexus of Thousand Oaks exceeded your expectations. Thank you for sharing such positive feedback! We look forward to assisting you again in the future.

October 31, 2024

Yoby Kim from Lexus Thousand Oaks provided excellent customer services. He keeps open communication and follow-up with his clients. More

by mpguardiano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim - Service
Nov 01, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Yoby Kim provided excellent customer service at Lexus of Thousand Oaks. Open communication and follow-up are key, and we're glad you experienced just that!

October 31, 2024

The service people were all very nice especially Marc was very helpful and pleasant. The car looked perfectly clean and made it look brand new More

by btboop1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St Pierre and Jeremiah was my salesperson
Nov 01, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that Marc and the team at Lexus of Thousand Oaks provided such a pleasant experience for you. It's wonderful knowing your car looked brand new after our service! Thanks for sharing this feedback with us!

October 31, 2024

Worldclass customer experience at Lexus of Thousand Oaks Service. Great service advisors Jonathan, Daphne, and Yoby! Thank you More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Daphne, Yoby
Nov 01, 2024 -

Lexus of Thousand Oaks responded

Robbie, thank you for recognizing Jonathan, Daphne, and Yoby at Lexus of Thousand Oaks! We're delighted to hear about your world-class experience with our service team. Safe travels until we see you next time!

October 31, 2024

Friendly and professional people who remember you and know their stuff. I e been using this dealership for over 10 years. More

by Klcanady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc and Damien
Nov 01, 2024 -

Lexus of Thousand Oaks responded

Thank you for your loyalty and kind words about our team at Lexus of Thousand Oaks! We're delighted to have served you over the years. Looking forward to many more!

October 30, 2024

Fast and efficient, they point out any issues and if it requires immediate attention. Everyone is friendly and makes the process easy. More

by Mooreprecise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest Creasy
Oct 31, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that you found the service at Lexus of Thousand Oaks fast and efficient! Our team is committed to providing a friendly and straightforward experience. Thank you for sharing your feedback with us!

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