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Lexus of Thousand Oaks
Thousand Oaks, CA
1,024 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,024 Reviews of Lexus of Thousand Oaks
November 27, 2025
Great dealership with great service. The only issue I have is with communications. Your rep was great and very friendly. But had to get him to find out if car was ready. Billing was s The only issue I have is with communications. Your rep was great and very friendly. But had to get him to find out if car was ready. Billing was sent to my wife instead of me. Also you sent a text about other repairs needed. I texted okay but the work was not done. Maybe something is wrong with your program. Bottom line we always take our cars to Lexus of T. O More
by Iralg007
Employees Worked With
Service rep
November 23, 2025
Derek was professional competent and courteous. Definitely a pleasure. He made a excellent impression and look forward to contact him again if needed. Definitely a pleasure. He made a excellent impression and look forward to contact him again if needed. More
by raelstarr
Employees Worked With
Derek and service department
November 22, 2025
Everyone is very professional and helpful. I felt well taken care of, and the appointment was on time. The waiting room is very comfortable with hot and cold drinks. I felt well taken care of, and the appointment was on time. The waiting room is very comfortable with hot and cold drinks. More
by Aurelia
Employees Worked With
McKenzie , Nick Falsafi
November 22, 2025
Paul told me my car would be ready by 9:30, which did not happen. He should have called me to give me an updated estimated time of completion, which he did not do. It took him almost an hour to call me back happen. He should have called me to give me an updated estimated time of completion, which he did not do. It took him almost an hour to call me back after I called him at 9:30.Otherwise, all good. More
by tdragotto
Employees Worked With
Paul in service
November 21, 2025
Could not have had a smoother experience with Lexus of Thousand Oaks. I called about getting a repair, got an estimate in a minute and was able to bring it in the next day for a same day service. Thanks F Thousand Oaks. I called about getting a repair, got an estimate in a minute and was able to bring it in the next day for a same day service. Thanks Forest for your help, friendliness, and professionalism. More
by alexaskinner
Employees Worked With
Forest Creasy
November 20, 2025
Paul was very kind. Service took longer then I liked. I was waiting for an hour and a half for an oil change. Other than that it was great. Service took longer then I liked. I was waiting for an hour and a half for an oil change. Other than that it was great. More
by luvzdolfins
Employees Worked With
Paul in service department
November 18, 2025
As always, I was so pleased with the service visit at Lexus. Yoby Kim assisted me and made sure all my requests were handled. I would never take my car anywhere else for service. Lexus. Yoby Kim assisted me and made sure all my requests were handled. I would never take my car anywhere else for service. More
by stussmanl
Employees Worked With
Yoby Kim
