Lexus of Thousand Oaks

Paul, our service consultant, was honest, friendly, and knowledgeable. He explained our service options to my husband and me, and let us decide what we wanted to do without pressure. He kept us informed ab knowledgeable. He explained our service options to my husband and me, and let us decide what we wanted to do without pressure. He kept us informed about the status of our vehicle throughout the service. Thank you, Paul, for your excellent service. More

First time service at Lexus TO. I’ll be back! Personal care and explanation exceptional! I’ll be back! Personal care and explanation exceptional! More

Yoby was helpful and great in all respects. Word word word word word word word Word word word word word word word More

The best dealership for Lexus. Everyone so nice & helpful & get the job done. They are #1. Everyone so nice & helpful & get the job done. They are #1. More

Service Writer Yoby provided excellent customer service. Technician video to the customer of overall vehicle condition is a great tool and provides good transparency for work recommended. Technician d Technician video to the customer of overall vehicle condition is a great tool and provides good transparency for work recommended. Technician did a great job repairing the vehicle along with providing repair recommendations. Porters did a great job shuttling the vehicle safely to repair and returning the vehicle clean and in good working order to the customer. Tire Adviser along with Service Writer Yoby provided a good detail tire assessment and recommending replacement time and new tire quotes. Lexus loaner vehicle was clean and in good safer working order. More

Paul was well informed about potential problems that could develop on cars.He was extremely courteous to us. could develop on cars.He was extremely courteous to us. More

I took my car in for basic service and to check out the front end. Yoby and the team at Swickard discovered that my struts were leaking. Another mechanic shop had stated that my control arms needed replaci front end. Yoby and the team at Swickard discovered that my struts were leaking. Another mechanic shop had stated that my control arms needed replacing. My control arms were fine. Yoby lined me up with a loaner,got the work approved by my warranty company, had all the other work done and had my car detailed as I wanted. They and he did an excellent job. I could not be happier. Thank you very much. More

Marc was very friendly and professional. He explained the services that would be performed. I felt welcomed to Lexus dealership service department! He explained the services that would be performed. I felt welcomed to Lexus dealership service department! More

Marc is always helpful and I don't feel like he is trying to sell me services, which I appreciate to sell me services, which I appreciate More

Once again the service provided by Derek Bishop was way beyond exemplary. Derek is an awesome ambassador for Lexus of Thousand Oaks. beyond exemplary. Derek is an awesome ambassador for Lexus of Thousand Oaks. More