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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
1,024 Reviews

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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1,024 Reviews of Lexus of Thousand Oaks

November 11, 2025

Exceptional service and communication. Quickly analyzed our LX and identified all the problems. Service was completed as promised. Paul our advisor was excellent and I will definitely More

by PAUL@KOVELMAN.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul in service
Nov 12, 2025 -

Lexus of Thousand Oaks responded

We are pleased to hear Paul and our team provided transparent diagnostics for your Lexus LX and followed through on their commitments. We truly value your business at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

I had an excellent experience during my service appointment. The staff was highly professional, attentive, and helpful. The service was completed in a timely manner, and my car came back in great s More

by Gwoldemariam
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 12, 2025 -

Lexus of Thousand Oaks responded

It sounds like you had a seamless service visit, Mariam! We’re grateful for your feedback and we look forward to assisting you in the future at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

The service I received was great. I was greeting when I arrived. The safety recall work was completed on my car timely and I was provided with a courtesy vehicle while my car was bein More

by latoyastyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Nov 12, 2025 -

Lexus of Thousand Oaks responded

We're glad the team took such good care of you and your vehicle! Thank you for choosing Lexus of Thousand Oaks and for sharing your support online. See you next time, Latoya! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

For more than a quarter century Lexus of Thousand Oaks has been providing outstanding service for our cars. My experience during last two years has shown even an higher level of service. Their service p More

by William J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan , Nick Falsafi, Tom Valasek
Nov 12, 2025 -

Lexus of Thousand Oaks responded

William, thank you for the glowing review! We are so grateful for your loyal business and truly proud to have your support. We will pass along your appreciation to our team, and we hope to welcome you back to Lexus of Thousand Oaks for years to come! Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

Yoby Kim is absolutely the best! !!! I have been taking my car to Yoby for years and will always!!! More

by HS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby, Kim
Nov 12, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive experience with Lexus of Thousand Oaks. Yoby will appreciate your kudos. Thank You, Customer Experience Management customerexperience@swickard.com

November 11, 2025

As always, positive experience with service, communication and courteous people. Know my car is in good hands. More

by rosashantry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 12, 2025 -

Lexus of Thousand Oaks responded

We're delighted you trust us with your vehicle and always have a positive experience with our team! We look forward to welcoming you back to Lexus of Thousand Oaks! Thank you, Customer Experience Management - customerexperience@swickard.com

November 10, 2025

They provided excellent service. Derek was very informative and extremely knowledgeable and helpful. Everything was outstanding More

by Birdman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek in service
Nov 11, 2025 -

Lexus of Thousand Oaks responded

Birdman, this feedback made our day! It's wonderful to hear that Derek provided such helpful and knowledgeable service. Thank you from all of us at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

November 09, 2025

Efficient. Courteous. Professional. Thorough debrief. Written report with invoice. Love inspection video. Much preferred dealer. More

by BuxRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Enriquez
Nov 11, 2025 -

Lexus of Thousand Oaks responded

Thank you for the glowing review! We are so grateful to hear that you feel comfortable and well-informed throughout your entire visit. We look forward to seeing you again at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

November 08, 2025

Prompt service, appreciated the professionalism. Derek was great to work with at pick up as well. More

by Mw
Recommend Dealer
Yes
Employees Worked With
Derek
Nov 10, 2025 -

Lexus of Thousand Oaks responded

Thank you for leaving Lexus of Thousand Oaks your positive feedback! We'll be sure your high praise reaches Derek. Thank You, Customer Experience Management customerexperience@swickard.com

November 08, 2025

Michael Hernandez was an outstanding salesperson. We came in to just look and left with a fabulous car. Thanks much Michael! More

by beachlees
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Hernandez
Nov 10, 2025 -

Lexus of Thousand Oaks responded

Congratulations on your new car! We are thrilled to hear that Michael made the process seamless. We will pass on your kind words! Thank you for choosing Lexus of Thousand Oaks. Thank You, Customer Experience Management customerexperience@swickard.com