Lexus of Thousand Oaks

Derek was very good also know what needs to be done also good service and friendly. They take care of my needs and the service very fast also they washed my car. good service and friendly. They take care of my needs and the service very fast also they washed my car. More

I received excellent service from Derek! He is polite, kind, receptive , caring and most organized in reviewing all the components of my car and the suggested maintenance and repairs! Great He is polite, kind, receptive , caring and most organized in reviewing all the components of my car and the suggested maintenance and repairs! Great experience with Derek! More

The assigned service rep was very nice and helpful as well. Although I bought a 2021 CPO vehicle, the maintenance team originally wanted to charge me -$1400 for repairs at the 5000 mile service. I had well. Although I bought a 2021 CPO vehicle, the maintenance team originally wanted to charge me -$1400 for repairs at the 5000 mile service. I had a warranty program and an extended warranty agreement. This covered much of what was need, although I had to ask the maintenance department to review my agreements for coverage. In the end, I was charged for a new battery, with labor included. I had to press for this. It seems so unlikely that the battery would have failed in the first 5 months after purchase, given the amount I drive. And, if it did fail I am concerned about the quality of the CPO process that this wasn’t caught and fixed before purchase. I wasn’t very happy with my experience. I hope that I won’t regret having purchase a service agreement from Lexus. I am now very leery of dealing with the maintenance team. More

Paul was very helpful and patient. He went took the effort and time to deal with the extended warranty which i was told he was on hold for 30 minutes. He also was helpful explaining th He went took the effort and time to deal with the extended warranty which i was told he was on hold for 30 minutes. He also was helpful explaining the issues I had and the cost of the repair if I did not have the warranty. More

The service for my Lexus 350 RX went smoothly, from making the appointment, to having the work done. Marc ,my Service Representative, was thorough and explained the entire procedure. As a recent wido making the appointment, to having the work done. Marc ,my Service Representative, was thorough and explained the entire procedure. As a recent widow, I was not looking forward to bringing the SUV in for service. My experience went without a hitch. More

Great service. Marc was very friendly and efficient. He kept us informed and has our car ready for pick up before agreed upon time. Excellent experience! Marc was very friendly and efficient. He kept us informed and has our car ready for pick up before agreed upon time. Excellent experience! More

Marc was great. Service was fast. They found an issue with my battery and were able to replace it covered under warranty. Service was fast. They found an issue with my battery and were able to replace it covered under warranty. More

Yoby Kim, my Service Consultant, has helped me to understand critical repairs vs non-critical repairs which can be addressed in the future. It should be noted that both me and my husband purchased understand critical repairs vs non-critical repairs which can be addressed in the future. It should be noted that both me and my husband purchased our vehicles at Lexus of Thousand Oaks. More

Very polite employees. Work was done timely. Nice waiting room. Work was explained very completely. Work was done timely. Nice waiting room. Work was explained very completely. More

Mark was a great service rep and took care of the service issues and found some covered replacemrnts by warranty. Good communication throughout issues and found some covered replacemrnts by warranty. Good communication throughout More