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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
1,024 Reviews
Call Dealership (805) 601-7646
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3755 Auto Mall Dr

Thousand Oaks, CA

91362

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1,024 Reviews of Lexus of Thousand Oaks

November 01, 2025

Service department is always top notch service ! Yoby has taken care of us for years ! Service Manager Justin was very helpful with keeping us updated on our vehicle . Thank You ! More

by Dthamw97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby , and Justin
Report | Print
Nov 04, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your awesome feedback about Yoby and Justin. All of us at Lexus of Thousand Oaks are here if you need anything else. See you down the road! Thank You, Customer Experience Management customerexperience@swickard.com

October 29, 2025

Excellent on-time friendly service. Cannot ask for more. I was kept informed, received good pictures and explanations of what else might be needed immediately or sometime in the future. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Enriquez
Report | Print
Oct 30, 2025 -

Lexus of Thousand Oaks responded

Mike, thank you for your review of Lexus of Thousand Oaks! We appreciate your feedback on our timely service and thorough care. See you next time! Thank You, Customer Experience Management customerexperience@swickard.com

October 23, 2025

Paul was very helpful and knowledgeable and the service was excellent. The car was finished on time and ran smoothly. I also appreciated the use of the loaner car. More

by cassmassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Paul Tuffner
Report | Print
Oct 23, 2025 -

Lexus of Thousand Oaks responded

We are pleased that Paul's assistance made your visit smooth and seamless, Cass! Your feedback means a lot and we hope to welcome you back to Lexus of Thousand Oaks. Thank You, Customer Experience Management customerexperience@swickard.com

October 22, 2025

Been to several Lexus dealership for service. This is the only one that provided excellent customer service, professionalism and care. Will be coming here from now on. More

by arvin.lardizabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Oct 22, 2025 -

Lexus of Thousand Oaks responded

Thank you for the fantastic feedback, Arvin! We are thrilled to hear that you had such a positive experience with our team. We look forward to serving you again at Lexus of Thousand Oaks! Thank You, Customer Experience Management customerexperience@swickard.com

October 21, 2025

Quick and easy service. Very thorough and thoughtful. Tried to help in anyway possible with wireless cellphone charging issues that were beyond his control. Everything else More

by chadha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Oct 22, 2025 -

Lexus of Thousand Oaks responded

We are glad our team went above and beyond to assist you with your wireless charging issue! Thank you for choosing Lexus of Thousand Oaks and we'll see you next time. Thank You, Customer Experience Management customerexperience@swickard.com

October 21, 2025

Totally professional, polite, quick service. Service rep (Yoby Kim) was outstanding, as on previous visits. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim, Service Dept
Report | Print
Oct 22, 2025 -

Lexus of Thousand Oaks responded

Jeff, thank you for supporting the team here at Lexus of Thousand Oaks with your feedback! It means the world to us. We hope to see you again down the road! Thank You, Customer Experience Management customerexperience@swickard.com

October 21, 2025

Thank you Forest, Graham and Derek. For always getting me in and out on time. Excellent service. More

by Cory Oliver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus was great
Report | Print
Oct 22, 2025 -

Lexus of Thousand Oaks responded

Thank you for the positive feedback, Cory! We're glad Forest, Graham, and Derek provided you with excellent service and kept your visits efficient. Thank You, Customer Experience Management customerexperience@swickard.com

October 10, 2025

Great service! Nice people in service dept. Been going for service for years. Great results More

by Brook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
Oct 14, 2025 -

Lexus of Thousand Oaks responded

Brook, we are grateful to have earned your loyal business here at Lexus of Thousand Oaks. Thanks for the kind words!

October 05, 2025

Paul is a professional , he asks the correct questions, listens to our needs ! He’s efficient and , respectful. More

by Manztl62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny and MQkuinzy
Report | Print
Oct 06, 2025 -

Lexus of Thousand Oaks responded

We’re delighted to hear that Paul provided you with such a professional and attentive service. Thank you for choosing Lexus of Thousand Oaks and we look forward to assisting you in the future!

October 02, 2025

Paul Tufner and the team at Lexus TO took great care of me and my RZ. This dealership has always been prompt, attentive and make me feel both welcomed and valued.. More

by js90265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Tufner, Service Rep: excellent
Report | Print
Oct 03, 2025 -

Lexus of Thousand Oaks responded

Thank you for sharing your wonderful feedback about Paul and the team! We always enjoy seeing a familiar face, and we hope you continue to choose us for all your automotive needs. -Lexus of Thousand Oaks

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