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Lexus of Thousand Oaks

Thousand Oaks, CA

4.9
752 Reviews
Call Dealership (805) 601-7646

3755 Auto Mall Dr

Thousand Oaks, CA

91362

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752 Reviews of Lexus of Thousand Oaks

September 28, 2024

Very friendly, did the standard maintenance service , was ready to sooner than expected. Plus they have really good coffee More

by Mcelyeajp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forest
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Sep 30, 2024 -

Lexus of Thousand Oaks responded

We're delighted to hear that you had a positive experience with our friendly team at Lexus of Thousand Oaks and enjoyed the coffee! Thanks for sharing your feedback.

September 28, 2024

My experience at Thousand Oaks Lexus dealership was exceptional as always. Jonathan was knowledgeable, efficient and friendly. I have been going to this Lexus dealer for over 20 years and they never di More

by Drelyea467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Sep 30, 2024 -

Lexus of Thousand Oaks responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Jonathan and our team at Lexus of Thousand Oaks continue to provide exceptional service. We look forward to serving you again in the future!

September 25, 2024

Jonathan was very professional, courteous and attentive. Kept me informed of the progress of my service. More

by gennykeller
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Lora Baworouski
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Sep 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your positive experience! We're glad to hear Jonathan provided professional and attentive service at Lexus of Thousand Oaks. We appreciate your feedback!

September 25, 2024

I am always completely satisfied with the service that Lexus of Thousand Oaks give me - to name some are their promptness, loaner service, discount offers, car wash. More

by graceherrera3r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Sep 25, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your satisfaction with Lexus of Thousand Oaks! We're glad to hear that our prompt service, loaner options, discounts, and car wash meet your expectations. We appreciate your continued support!

September 23, 2024

My service writer Yoby Kim takes great care of all my cars, I trust nobody else. More

by Damajota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yoby Kim
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Sep 24, 2024 -

Lexus of Thousand Oaks responded

We are glad to hear that Yoby has taken care of all of your vehicles. Thank you for trusting Lexus of Thousand Oaks with your service needs!

September 22, 2024

Marc St. Pierre provided excellent customer service and answered my questions with integrity and knowledge. More

by Jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc St. Pierre
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear Marc provided excellent service and answered all your questions at Lexus of Thousand Oaks. We appreciate the feedback!

September 21, 2024

I am not happy with the results of my Lexus 15,000 mile maintenance service and needing new tires on a year old car. Not acceptable. Lexus should back their standards of high quality parts. More

by salgiac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your feedback. We're sorry to hear about your experience with the 15,000-mile maintenance service at Lexus of Thousand Oaks. We appreciate your feedback and your comments will be shared with our management team so that we can look to improve our processes. Thank You, Terry Collins - Customer Experience Team Lead CustomerExperience@swickard.com

September 21, 2024

Excellent personal service. Explained service to be performed and I was notified through text with any additional services needed. More

by ok2btal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forrest
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for sharing your experience! We're glad to hear that our team at Lexus of Thousand Oaks provided excellent personal service and kept you informed throughout the process. We appreciate your feedback!

September 21, 2024

My service advisor, Daphne at Lexus of Thousand Oaks, is THE BEST service advisor I have ever experienced. She literally puts herself in her customer's situation to help resolve whatever the issue. This dea More

by MRBONDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
daphne in service
Report | Print
Sep 23, 2024 -

Lexus of Thousand Oaks responded

Thank you for the glowing review! We're delighted to hear that Daphne and our team at Lexus of Thousand Oaks provided such exceptional service. We appreciate your continued trust in us!

September 18, 2024

Marc St Pierre was very helpful and always very pleasant to work with every visit More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marc St Pierre
Report | Print
Sep 18, 2024 -

Lexus of Thousand Oaks responded

Hi Linda, thanks so much for sharing your kind words for Marc! However, considering the positive remarks in your review, we would love to see a five-star rating. If there is anything we can do to assist, please reach out! Thank you, Leadership Team - customerexperience@swickard.com

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