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Koons White Marsh Chevrolet - Service Center

White Marsh, MD

4.5
154 Reviews
Call Service Center (410) 931-8600

154 Reviews of Koons White Marsh Chevrolet - Service Center

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November 16, 2024

I have to bring my car back to the dealership because they couldn’t cut the new keys for the car. Please call me when you’re able to fix this problem thanks More

by Roberttolbertsr
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Hasselberger
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2024 -

Koons White Marsh Chevrolet responded

I apologize for the inconvenience with your car keys. We aim to resolve issues promptly and would like to address this as soon as possible. Please reach out when you have a moment so we can get things sorted for you. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

November 15, 2024

Very satisfied was seen at the appointment time and they started on my vehicle right away More

by brohatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Koons White Marsh Chevrolet responded

We are happy to hear that our team was efficient and helpful! Thank you for choosing Koons White Marsh Chevrolet and for sharing a review. Drive safely!

October 28, 2024

I was in and out faster than stated, Josh took care of me as usual More

by williammbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Koons White Marsh Chevrolet responded

William, we really appreciate your confidence in Josh and the team! Thank you for choosing Koons White Marsh Chevrolet and for sharing your experience. Drive safely!

October 18, 2024

The dealership is very clean. And everyone is very friendly, my point of contact in the service department Erin is awesome. More

by rangelucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
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Oct 18, 2024 -

Koons White Marsh Chevrolet responded

Thank you for highlighting the cleanliness and friendliness at Koons White Marsh Chevrolet! We're delighted to hear Erin provided awesome service. We appreciate your feedback and look forward to serving you again!

October 16, 2024

Very nice, he explained everything that needs to be done and things that didn't need to be done. Very kind person. More

by tyroneevaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Koons White Marsh Chevrolet responded

Tyron, we're glad to hear you had a positive experience at Koons White Marsh Chevrolet! Thank you for sharing your feedback with us.

October 16, 2024

Joush was great. He took time with me and explained everything that needed to done. Great. More

by tyroneevaughn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Chernault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2024 -

Koons White Marsh Chevrolet responded

We're delighted to hear that Josh demonstrated our commitment to customer service! Thank you for the stellar review of Koons White Marsh Chevrolet.

October 15, 2024

Staff and technicians courtesy, professional and knowledgeable. Arrived early and seen immediately upon my arrival. More

by melshowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Koons White Marsh Chevrolet responded

Mel, we're delighted to hear that our team at Koons White Marsh Chevrolet provided you with prompt and professional service. Thank you for sharing your experience!

October 15, 2024

Everyone was very courteous and helpful. Your service department was very clean also. Thank you More

by poordad0810
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schenck
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Letourneau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Koons White Marsh Chevrolet responded

Thank you for taking the time to review Koons White Marsh Chevrolet! It really means a lot to hear that you're happy.

October 01, 2024

Wonderful and pleasant Mr Brain Hastmann keep me updated with everything and I’m really happy with the service he provided thank you for everything More

by Sfcerodz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hastmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Koons White Marsh Chevrolet responded

We're delighted to hear that Mr. Brian kept you well-informed and provided excellent service at Koons White Marsh Chevrolet! Thank you for sharing your positive experience with us!

September 27, 2024

My last maintenance service visit is not at all pleasant , I'm even thinking about not going back there. More

by Tania Bonilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Tolentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Krause
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Koons White Marsh Chevrolet responded

Tania, I'm sorry to hear that your last maintenance visit wasn't pleasant. We strive for better and would love the chance to make things right. Please reach out when you can so we can discuss further. Thank you, Christian Stark - Customer Relations Manager - christian.stark@koons.com

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