Koons White Marsh Chevrolet - Service Center

David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the entire process, you feel as if their entire team has your back. It's not always fun having to bring a car in for service...life disruption, work, kids, etc. David and the Koons staff get that and make sure they alleviate as much of that stress as possible from start to finish. I bought my car with this team and serviced it here. I will not go anywhere else given the respect and treatment they show their customers. David, thank you and the entire Koons team. More

From the time I received a letter notification from GM till I got my truck back, Koons was great to deal with. Scheduling the appointment was quick and efficient. Drop off was a breeze and pick up was per till I got my truck back, Koons was great to deal with. Scheduling the appointment was quick and efficient. Drop off was a breeze and pick up was perfect. The service was for a software update and the truck seems great so far. For some odd reason my truck did have an additional 8 miles more on it than when I dropped it off More

I have to bring my car back to the dealership because they couldn’t cut the new keys for the car. Please call me when you’re able to fix this problem thanks they couldn’t cut the new keys for the car. Please call me when you’re able to fix this problem thanks More

Very satisfied was seen at the appointment time and they started on my vehicle right away started on my vehicle right away More

I was in and out faster than stated, Josh took care of me as usual as usual More

The dealership is very clean. And everyone is very friendly, my point of contact in the service department Erin is awesome. And everyone is very friendly, my point of contact in the service department Erin is awesome. More

Very nice, he explained everything that needs to be done and things that didn't need to be done. Very kind person. and things that didn't need to be done. Very kind person. More

Joush was great. He took time with me and explained everything that needed to done. Great. He took time with me and explained everything that needed to done. Great. More

Staff and technicians courtesy, professional and knowledgeable. Arrived early and seen immediately upon my arrival. knowledgeable. Arrived early and seen immediately upon my arrival. More

Everyone was very courteous and helpful. Your service department was very clean also. Thank you Your service department was very clean also. Thank you More