Jones Junction Pre-Owned Superstore

I purchased a car from Jones Junction approximately two weeks ago with the impression that this dealer was really about satisfying the customer. Unfortunately after the car is sold the customer service go weeks ago with the impression that this dealer was really about satisfying the customer. Unfortunately after the car is sold the customer service goes out the window. The whole promise "we will give you a rental when you car is being worked on" is a joke. First of all you have to call and remind them that you have an appointment, and second they will forget your rental car. If you're lucky you get one by the next day. As far as the body work and repairs, they do as little as they have to in order to say that something was done. Probably my worst mistake is communicating over the phone, from now on I'll get EVERYTHING in writing. Horrible Service, the people that work there should be ashamed of themselves. I most definitely will not recommend this dealer to anyone else, two friends of mine have witnessed the unprofessionalism of the sales person I've dealt with. It's unfortunate that they convince you that they are such a good company in the beginning, because I'm usually skeptical and I believed them. My mistake... now I'm stuck with a twenty six thousand dollar car that they will not repair. More

I was referred to Charles Wrencher because I was told he was an honest good person and I recently have gone through some very rough times. Not only was Charles friendly and courteous so was the finance per was an honest good person and I recently have gone through some very rough times. Not only was Charles friendly and courteous so was the finance person I dealt with. I felt very comfortable and felt I was in the right hands. I will recommend all my friends and family who are looking for a vehicle to contact Charles he was a pleasure to work with and I will go back there in the future. The overall experience was very satisfying and I am very happy with my choice and thank you very much Charles! More

I had a great experience at this dealership. They had a few cars in my price range and were willing to work with us to reach the right price for both parties. I would reccommend anyone to go to this dealer few cars in my price range and were willing to work with us to reach the right price for both parties. I would reccommend anyone to go to this dealership when they are looking for a car. More

Yesterday August 5, 2011 I bought my first car! I can't believe it! But anyway, I feel that Charles was a very huge help as was the other gentleman named Todd. Everything went smoothly as Charles worked wi believe it! But anyway, I feel that Charles was a very huge help as was the other gentleman named Todd. Everything went smoothly as Charles worked with me to find something in my budget even though it wasn't an American made car. I am greatful and couldn't have asked for a better experience. Thank you so much Charles! Oh and my purchase was a 2008 Toyota Camry. Very clean and comfortable. More

We came to Jones Junction after months of searching for an affordable, good quality used truck. We found exactly what we were lookinfg for, and were greeted by a friendly, knowledgeable sales person and st an affordable, good quality used truck. We found exactly what we were lookinfg for, and were greeted by a friendly, knowledgeable sales person and staff. All of our questions/concerns were addressed, and we never felt pressured into a sale. We would recommend Donald Jackson, our sales person, to our family and friends, and we will return to Jones in the future for our next vehicle purchase Thank you again for a pleasant experience, Paul and Sheila Jones More

Our salesman was great--friendly and helpful. However, the person who did the paperwork left much to be desired and made the process much longer than necessary. the person who did the paperwork left much to be desired and made the process much longer than necessary. More

Mr. Wrencher greeted my son and me with a friendly "hello" upon entering the dealership. Mr. Wrencher treated us with respect and was prepared for our appointment regarding the purchase of the dodge t "hello" upon entering the dealership. Mr. Wrencher treated us with respect and was prepared for our appointment regarding the purchase of the dodge truck. I would not hestiate in purchasing another vehicle from Jones Junction and will also recommend the dealership to my friends. I will also suggest that anyone who is thinking about purchasing a vehicle from Jones that they speak with Mr. Wrencher. Again my thanks to Mr. Wrencher for all of his help. M.L.D. More

I came in from Rising Sun MD looking for a small SUV good on gas. Rick helped me find the perfect car and got me to the monthly payment I needed to be at. The service was excellent and the managers were ve on gas. Rick helped me find the perfect car and got me to the monthly payment I needed to be at. The service was excellent and the managers were very nice. Best buying experience I have had. More

I would heartily recommend Jones Junction, and Donald Jackson in particular, if you are in the market for a used vehicle. While I did not purchase a vehicle on this visit, my wife and I had a very pl Jackson in particular, if you are in the market for a used vehicle. While I did not purchase a vehicle on this visit, my wife and I had a very pleasant experience working with Mr. Jackson, and I hope that I will be able to purchase a vehicle from him in the future. More

My family and I were in need of a new car as our old one had seen better days. When we arrived at Jones Junction of Bel Air, we were greeted right away by Mr. Donald Jackson. He was very personable, friendl had seen better days. When we arrived at Jones Junction of Bel Air, we were greeted right away by Mr. Donald Jackson. He was very personable, friendly, and not to mention, charming. He also did everything he could to get us into the RIGHT car for our family. Mr. Jackson, as well as the rest of the staff, were very patient with us, even through all our numerous test drives. His manager even gave us a good deal on the car that we ended up choosing that day. I would definitely recommend Jones Junction Pre-Owned Superstore to my friends and family as well as do business with them again. More