Jones Junction Pre-Owned Superstore

This review is about Jones Kia in Bel Air but it wasn't a choice on this site. BUYER BEWARE!!!! THEY WILL LIE TO YOU. I thought I could trust them and I let my guard down and was lied to about the vehi choice on this site. BUYER BEWARE!!!! THEY WILL LIE TO YOU. I thought I could trust them and I let my guard down and was lied to about the vehicle I purchased capabilities. Lied to by management no less. Upper management doesn't seem to be concerned either. I strongly suggest you don't buy anything from any Jones Junction dealerships. BEWARE! BEWARE! More

I was prepared for a long, drawn out session when purchasing a 2018 Dodge Challenger T/A. Both the salesperson Tyler and the finance manager Luis put my fears to rest with honest conversation and res purchasing a 2018 Dodge Challenger T/A. Both the salesperson Tyler and the finance manager Luis put my fears to rest with honest conversation and respect, something that seems to be missing in most retail transactions these days. Two hours later the deal was done and I was ready to drive away in my new ride. Thank you Jones Junction for making the process quick and painless! More

Good buying experience, lack luster post sale experience. My buying experience with the Jones Junction Pre-Owned Superstore was good. From my first emails, Steve was able to reply within a reasonable time an My buying experience with the Jones Junction Pre-Owned Superstore was good. From my first emails, Steve was able to reply within a reasonable time and would let me know if there would be any delays in communication: i.e. he was off or was with other customers. We were able to work through a deal via email/text, which made things very convenient. Dave, one of the managers, was straight to the point and coming from the business, I enjoyed not having to go back and forth until we reached an agreement. My post sale experience has a lot to be desired. The truck I purchased didn't have a second key/fob, and when I asked if I could get one, I was told the deal I got was too good and they couldn't include it. Several weeks after the purchase, I received a text stating I would receive a key/fob via Fed-Ex. It's been two weeks and still no key. I've followed up and haven't received a reply, so ended up purchasing a key/fob on my own. Also, when I came to test drive the truck, it was empty. I paid to fill it up since I took it home to show my wife, and wasn't even offered to be reimbursed for the fuel when I took delivery two days later. Added to the empty tank, the truck wasn't even cleaned, nor was I offered an opportunity to come back to have it detailed. Again, something I paid for out of pocket after the sale. I would figure that since I wasn't receiving the $2,300 "Jones for Life" program due to living too far away, a key/fob or a full tank of diesel or a detail would have been a fair concession. If you're looking for a fair deal, and don't want to go back and forth, Jones Junction is easy to deal with. However, expect very little after the sale, especially if you don't live in their area. More

Great salesman and buying experience. I went to Jones Junction Super Store with no intention to buy so soon. I was just there to look around and Wala! I not only found the suv that I want I went to Jones Junction Super Store with no intention to buy so soon. I was just there to look around and Wala! I not only found the suv that I wanted, I came in contact with the nicest and funniest salesman Mr. Waverly Chambers. He was not only professional & knowledgeable, he made my buying experience easy. The video was an added bonus. More

Wonderful Dealer Experience I worked with Sydney at the Jones junction dealership in Fallston. She kept in touch and worked closely with me. Anything I changed or wasn't familia I worked with Sydney at the Jones junction dealership in Fallston. She kept in touch and worked closely with me. Anything I changed or wasn't familiar with, she explained clearly. Once, the final paperwork was done, Justin stepped in and worked with me, not against me. They were determined to make me happy. and I sure am. My payments were exactly where I wanted them. I got the truck I wanted. Also, my finance rate was very acceptable. They were so friendly and made my experience exceptional. I would give the crew 5 BIG Stars. I will be referring my family and friends. Great job guys More

Great Experience So greatful that Meredith Davis answered the phone when I called for information regarding a particular car. Answered my questions, saw the car with So greatful that Meredith Davis answered the phone when I called for information regarding a particular car. Answered my questions, saw the car with my daughter and went back the next night to purchase. Meredith Davis gave great service and followed up with all my questions, she made purchasing a car very easy. In a few months we will be looking for a car for my son, will definitely use Meredith again! More