Jones Junction Pre-Owned Superstore

On November 21 , 2011 I bought a 2007 Ford F150 from On November 21 , 2011 I bought a 2007 Ford F150 from Jones Junction in Bel Air Md. I was told by the salesman and his Supervisor that if for any rea On November 21 , 2011 I bought a 2007 Ford F150 from Jones Junction in Bel Air Md. I was told by the salesman and his Supervisor that if for any reason I was not happy with my purchase I could return the truck within 3 days. Well this was one big fat lie. They tell you what you want to hear just to make you happy. I tried to return the truck 15 hours later on November 22, 2011 . At that time they were really ignorant to me and and were threaten to damage my credit with a repo and then they just straight up ignored me as I was trying to hand the keys to them. I kept trying to explain to them that the truck has a lot of problems and I would rather just buy a brand new truck instead of a used truck. From the time I pulled off the lot it was just before Jones closed. So I could not return till the next day when I got off work. The breaks were making squealing noises, the trucks alignment was off, The driver side door was hard to open and everytime you shut the door it would automatically lock you out. Then the Check Engine Abs Lights came on which has to do with your breaks. Well on November 23, 2011 I was contacted by a supervisor who I will not name. He told me He was already paid by the Bank and there was nothing I could do about it and I just had to live with it or they would damage my credit with a voluntary repossession and stated that I don't want that . He then told me to send him an email with every thing wrong . Which I did and on Thursday December 1st The supervisor called and said they were going to drop the truck off on Friday December 2 , 2011 . 3 days later on Monday December 5 , 2011 I emailed the Supervisor and the Salesman at Jones and told them I was having more problems. Another check engine light was on and I took it to Advanced auto to hook there diagnostic trouble shooter up and find out what the problem is. The guy told me it's a ABS right front wheel speed signal malfunction. Well I thought they had fixed the problem with the breaks. I guess not !!! Then later on that day Me and my grandfather were getting ready to install a ladder rack , so we had to remove the brand new bed liner to do so. At that time we found a lot of unknown hidden damage to the back of the truck. The whole back of the truck is bent and dented with a lot of scratches and rust. They tried to cover it up and install a brand new bedliner to cover it up. This kind of damage would decrease the value of the truck . We also noticed that the back tail light was cracked and that the rear axel is leaking oil. Also the original problem with the doors rattling is worse then ever and is really loud every time I hit a bump. Also there's a short with the left light on top of the truck. Well the Supervisor Contacted me again that day and said he wasn't going to fix anything on the truck because Capital One auto finance sent the contract back because I told Capital One that I did not want the truck and I kept trying to return the tuck and that I felt like I was getting ripped off. So he said he's not doing anything till he gets paid from the bank. So I called the bank and spoke to a few people and they all said yes you have no finanical obligation with the vehicle , your loan has been denied. I emailed the supervisor and told them what the bank said and I also told him Im not gonna help him get me a loan for a truck that hasn't been fixed. He then called and left me a very threaten voicemail telling me that he just spoke with his buisness partners and managers and that they are indeed getting paid from Capital One. He told me to get my self an attorney and told me basically unless I have money for Attorney fees I need to do what he says. He also tried to scare me by telling me They have a team of Lawyers on Retainer and money is no problem. He said if Capital One denies the Contact that he was going to sue me for attorney fees , every penny in the contract and some. Iam blown away with how I am being treated from this company. I did nothing wrong. I tried to reason with them from day 1 to give me a new truck. Today is Sunday December 11 My truck is still not fixed, I cant even get a answer from the bank to try and find out what is going on. Everytime I call I hear the recorded message telling me the loan is denied. Also today when I was cleaning the truck out . I found a Jones Junction Things To Do Today List in my glove department. It had written on it 1. Driver Door Lock & Radeling 2. Passanger Door Wheather striping 3. Pasanger Tail Light Cracked 4. 12 Volt outlets. After reading this Im am really upset. This right here proves they knew about these problems before I bought the Truck and they didn't fix this stuff when they had the truck back in ther shop. As for the 12 volt outlets, Iam having problems with them but I thought it was my Iphone charger geting ready to give up on me. Everyone just beware of this company. They are very sneaky and they will lie to you. Don't let them fool you. You are stuck with what ever car you buy from them. They are the only Dealer ship That I hear of that doesn't have a grace period for returns.. They also try to bully you and threaten you to do what they want. I have the voice mails to prove it.... What they are doing is against the law. More

Charlie was great. I gave him my price and he worked with the sales manager to make it happen. I was in and out without a lot of fuss. I recommend this dealer. the sales manager to make it happen. I was in and out without a lot of fuss. I recommend this dealer. More

Salesperson was very helpful, not pushy. Overall, not worth the drive to the dealership. Purchased a Pre-owned vehicle, only to find...vehicle was someone elses headache. Now we are stuck with the vehicl worth the drive to the dealership. Purchased a Pre-owned vehicle, only to find...vehicle was someone elses headache. Now we are stuck with the vehicle and now its our headache. Dealer seems to be caught up in surveys....but NO corrective actions. More

I have always had a really good experience in dealing with Jones Junction. All the salesmen seem very friendly and not to pushy. This makes car number four that we have purchased from Jones Junction. with Jones Junction. All the salesmen seem very friendly and not to pushy. This makes car number four that we have purchased from Jones Junction. More

The gentlemen I worked with at Jones Pre-Owned were friendly, flexible, and accomodating. My salesman (Charlie) and his managers (Myron, Todd) were always friendly and easy to work with even during so friendly, flexible, and accomodating. My salesman (Charlie) and his managers (Myron, Todd) were always friendly and easy to work with even during some tough negotiating which included a trade-in I was upside down in financially and a last minute request to have the car certified. They provided me with options and ideas so that my husband and I could ultimately make the best financial decision. Although they kept lines of communication going I never felt pressured or hurried to make quick decisions. John walked me through all the paperwork providing addtitional options, warranties, etc but was never pushy or overbearing. They also were accomodating when it came to providing extra detailing time in an effort to get some interior spots out of the carpet and upholstery which made me feel they really wanted me happy when I drove off the lot. Before I left I mentioned the vehicle was missing its manual, a second key, and the jack kit and quite frankly I didn't think much effort would be put into getting them since I had already signed the papers and was heading out the door. But I've already received a call from Charlie that shows he is following up on trying to get those last little items handled for me. If their customer service stays at this level they have me as a customer for life. More

My family has used Charles' services and we return to him for every vehicle need. He exceeded our expectations once again and we will use Charles' talents as long as he chooses to sell vehicles! for every vehicle need. He exceeded our expectations once again and we will use Charles' talents as long as he chooses to sell vehicles! More

Charlie was extremely friendly, helpful, cooperative and wonderful to work with. We took the van for a test drive and he encouraged us to check out all the features of the van. There weren't any difficult wonderful to work with. We took the van for a test drive and he encouraged us to check out all the features of the van. There weren't any difficulties in handling the paperwork and it was handled in a prompt efficient manner. He has called us several times to check on how we like the van and arranged for an extra key and service appointment for us. When we had a problem with a service item, Joe the Service Manager was extremely cooperative in resolving it. We look forward to a continued satisfying experience with Jones. More

Brooke was very very helpful and knowledgeable. Our experience was a great one and very very quick! I know our daughter will her "n"used car. Thanks so much Brooke experience was a great one and very very quick! I know our daughter will her "n"used car. Thanks so much Brooke More

Sales was very friendly and did what it took to make me satisfied. Only issues I had was the vehicle had some mechanical issues but they are being addressed satisfied. Only issues I had was the vehicle had some mechanical issues but they are being addressed More