Jones Junction Pre-Owned Superstore

My car purchasing experience at Jones Junction was AMAZING! I must admit, I initially came in with preconceived expectations of being hassled and pressured. However, my experience was not even close t AMAZING! I must admit, I initially came in with preconceived expectations of being hassled and pressured. However, my experience was not even close to that. I didn't really know exactly what kind of car I wanted, but my Sales Rep Carl Granville was wonderful at fitting me with my new 2013 Chrysler 200. I explained my likes and what I needed and he LISTENED! It was so nice being cared for by professionals that were courteous, friendly and knowledgeable. Not only was my sales rep Carl wonderful, but the entire staff including Managers Art & Gary made me feel so valuable. The best part was at the end of my transaction, every single staff member came up to me, shook my hand and congratulated me on my purchase. So if I'm on a site giving a rating for a car dealer, it must be good! Jones for life! More

I gave the overall rating of 5 which is Excellent simply because my experience was Excellent. First,I will address Carolyn and Art my sales person and manager. The 2 are always extremely patient and friendl because my experience was Excellent. First,I will address Carolyn and Art my sales person and manager. The 2 are always extremely patient and friendly. I am a very picky young lady who requires only the best. At any given time they both went out their way to accommodate me threw the entire experience. Charlie in finances closed the deal. His expertise in financing is impeccable. He worked hard to get me the best interest rate that I which I qualified for. What a wonderful experience the Jones Junction team of employees offer. From the team members to the cleanliness of the dealership to the positive attitudes and many incentives, of all team members. I highly recommend Jones Junction for new and pre owned vehicle purchases. More

Jones Junction is by far the best car dealer we have ever been too! We purchased my wife's Honda several months ago! Great car super customer service. Several months pass and I noticed her car didn't have a been too! We purchased my wife's Honda several months ago! Great car super customer service. Several months pass and I noticed her car didn't have a spare tire in the wheel well. I prepared myself for war! I was thinking there is "no way" they will believe me, or help. I mean it has been three months. Tod the Manager of used cars greeted me at the dealership. He could not have been nicer and more importantly he did believe me! 15 minutes later my wife did get the used tire we our car was missing but more importantly we found a dealership for life! I thought good service was a thing of the past! That is probably because I hadn't been to Jones Junction! More

There is really no other rating I could give for our first experience at Jones Junction, except EXCELLENT. I want to express my deepest gratitude not only as a customer, but as a father, to Justin Hann. first experience at Jones Junction, except EXCELLENT. I want to express my deepest gratitude not only as a customer, but as a father, to Justin Hann. As a salesman you were very knowledgeable about not only what you were selling, but all the amenities included, and what made the sale even better is that Justin knew everything verbatim. Justin didn't need paperwork to look at to tell me what came standard on the vehicle my daughter wanted, like any good salesmen who are worth the paper that their check is printed on, He answered all of not only my questions, but my wife's question were answered, and most importantly, my daughter felt comfortable. I had no problems leaving my daughter with Justin, because after a few minutes with Justin I knew my child was in capable hands. As not only a customer, but a father, it made me sure that we made the right choice in picking Jones Junction, and management made the right decision picking Justin for the job. I would recommend Jones Junction to anyone in need of not only a car, but the experience of being treated like not just another sale, but a valued customer. Thank you Jones Junction for the perfect car for my daughter, and thank you Justin for the perfect experience. I'll see you soon for my new Sorento now that my wife said I can get one. :) More

Correspondence through the internet went well. I made an appointment to test drive three trucks. I arrived at the scheduled time but only one of the trucks was available. The other two were at a different l appointment to test drive three trucks. I arrived at the scheduled time but only one of the trucks was available. The other two were at a different location. The truck we test drove stalled and wouldn't re-start. We drove to the other location only to learn the trucks had been sold. More

I purchased a used BMW from Jones in October 2012. From the day I purchased the vehile until today the car has been in the shop more that I have had the vehicle. I brought it in to the on 4 separate occasi the day I purchased the vehile until today the car has been in the shop more that I have had the vehicle. I brought it in to the on 4 separate occasions because of an ABS light that appeared. Each time I was told that "another" rim was bent. They wound up fixing 3 rims on separate occasions. Why were they ALL not checked when I kept bringing it back for the same shaking over and over again. I was told that the Jones techs couldn't fix the problem and they brought someone in from BMW only to learn that they NEVER had a BMW service person look at it. If Jones technicians are not qualified to fix a problem they need to get someone in who is. The reason I continued to bring it back to them is because I was told a BMW rep would be handeling it AND I was still under my 30 day warranty time frame. I took it to them on December 17th and infromed them that an indicator light came on that read "engine oil at minimum level." Instead of diagnosing the problem they gave me an oil change. I drove about 1000 miles and brought my car in on Friday January 18th with the same warning light and was told now that it's an oil leak and I would need to pay them $508 for the repair. The car was inspected in October when I purchased it, the car wasn't driven 100 miles by December why would they not look into the light issue I brought it in for in the first place. There is so much more to this story and I am so frustrated that it's not worth it to continue with the story. Long story short I will never recommend, purchase, or utilize their services again. But, I will hold them accountable for everything I am entitled to. More

Found a 2011 Honda Civic online for $9800. Thought it was too good to be true, so I scheduled an appointment mentioning that price, and went in. I addressed myself as the person who wanted to check out the ' too good to be true, so I scheduled an appointment mentioning that price, and went in. I addressed myself as the person who wanted to check out the '11 Civic that they had online for $9800 and they proceeded to take my information and my trade-in information without question. I was taken outside to the car and started looking at it, while the salesman went to someone else. When he came back, I asked him why the car was such a bargain and whether there were any problems. Only then did he tell me that the actual price of the car was $15,900, and that there was a typo on the website that they'd been trying to get fixed for over a week. Instead of apologizing, they immediately resorted to "oh, we're not trying to play you, sir" and "hey, how much would it take for you to drive this car home today" garbage. I told them how unhappy I was and that I was (of course hesitantly) expecting to see a car for $9800. I was taken to the manager and he finally apologized and gave me some ridiculous explanation that the typo was because the model number was similar and someone got it confused, and that they were trying their hardest to get the price changed on the website (I work in IT, and that correction takes all of about three milliseconds). The salesman then returned to trying to sell me the car, offering an array of different "deals" for the car, including as little as $11,700, which I would have absolutely taken if it were any other dealer but this one. These guys are shady, disgusting liars and I'd assume thieves, considering their behavior today. Do not shop there under any circumstance. More

I was dealing with a salesman, spoke to him at 4:40 today and said I was going to the bank to get a check in the amount he told me, I would be up between 7 & 7:30PM to buy the car. I get there at 7:20, whil and said I was going to the bank to get a check in the amount he told me, I would be up between 7 & 7:30PM to buy the car. I get there at 7:20, while I am waiting patiently for my salesman, the sales manager comes over and said they just sold it to someone else. They KNEW I was there for the car. Sneaky, lying and underhanded. DO NOT SHOP THERE! More

Bought used. AC and breaks bad. Dealer said they fixed it, but 30 days l8r, both r issue again. Called to discuss, no one ever called me back. Starting to think I have been dooped. Shocked, totally shocke it, but 30 days l8r, both r issue again. Called to discuss, no one ever called me back. Starting to think I have been dooped. Shocked, totally shocked. More

So i used this dealership since they have been huge in the county forever. Test drove my vehicle on 11-21-12 just before closing. I work in the grocery buisness so being thanksgiving week they were very c the county forever. Test drove my vehicle on 11-21-12 just before closing. I work in the grocery buisness so being thanksgiving week they were very coperative with me all the way upto the sale. Prior to signing papers for sale i had asked for the batteries to be replace in my keys concidering its a keyless ignition. Needless to say i ended up buying and replaceing my self on 11-25-11. I had also asked for matts that were missing to be replaced its now been 72 days and still do not have matts. I added a remote start and window tinting for aftermarket purchases. Vehicle was droped off for these options to be installed on 12-9-11 and i was told it would be ready around 6pm. I went to dealership at 7pm with my wife and two children to pick up my vehicle. When i walked in a member of the service team made the remark "They never called you" so not knowing who "they" is i stated no. He instructed me then that my vehicle would not be ready until the next day. Totally unsatisfied at this point i refused to use the loaner that i was initally given and asked for a better vehicle for my inconvience. When leaveing i stoped at wawa to buy a drink to recieve a phone call that my car was all of a sudden ready. When i picked my car up minutes later there was still liquid all over door panels from tint installation. There is still bubbles in the tint on a Lexus IS250 that im unsure if i even want to have repaired there. Car was never even detailed with purchase. I just expected more after makeing a 20k purchase! After reading these reviews they all seem to be related to one isolated salesman and do not appear to be the overall expierence at this Dealership. More