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John Eagle Honda of Houston
Houston, TX
536 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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536 Reviews of John Eagle Honda of Houston
February 05, 2021
Got an out the door price from John Eagle by email for a new car. Confirmed with a second email this is the OUT THE DOOR price, and they assured me it was. It was a competitive price, but not so low as to new car. Confirmed with a second email this is the OUT THE DOOR price, and they assured me it was. It was a competitive price, but not so low as to seem “too good to be true”. Since we live far away, I didn’t want to even bother visiting unless I felt reasonably confident we could make a deal. With two emails clearly stating their out the door price, we arranged a visit to see if we could finalize a deal. The salesman was quite friendly and the car we were interested in was waiting for us. This part of the experience was good. We drove the car and looked and a few other color options, and he was helpful. When it came time to talk about the price, imagine my surprise when it was about $6,000 more than quoted. Furthermore they cut the previously estimated trade in value down by almost half. All in all, it was an $11,000 swing. I showed the salesman the emails he had sent with the quote. He told me that he must have made a mistake. Willing to give the benefit of the doubt, I offered another higher price, which was countered...not with an out the door price but a payment plan option. Doing some quick math, it was clear that this was the highest price yet. At that point I gave up and went home. Upon reading reviews later at dealerrater.com, it appears this bait and switch “accidental mistake” tactic is very common at John Eagle Honda. I later described my frustration of this situation to a different dealer of a different make of car, located an hour’s drive away. I didn’t name names but without missing a beat he asked “Was that at John Eagle Honda?” Apparently their reputation is well known. He then explained that they had some former employees of John Eagle, and that John Eagle’s management actually trains their salespeople in these very tactics... “mistakes” and “math errors” to get you in the door. I will NEVER do business with these guys. I cannot believe I wasted my time there, and that their bait and switch sales tactics are so brazen. I almost never write reviews but just wanted to warn others. More
by Sea Bass
Employees Worked With
Rather not say
January 14, 2021
What i loved about the dealership and salesmen particularly: questions answered, requests negotiable, customer satisfaction attained all in friendly courtesy. Never sign here, explanations given particularly: questions answered, requests negotiable, customer satisfaction attained all in friendly courtesy. Never sign here, explanations given More
by lmurray65
Employees Worked With
Warren Mines, Sekou Sininta
December 13, 2020
Great experience there - bought my daughter a car. Our salesman Asa was great - really helpful and we are so happy with our purchase Highly recommend this dealership salesman Asa was great - really helpful and we are so happy with our purchase Highly recommend this dealership More
by Hans
Employees Worked With
Asa , Nick Voss
September 19, 2020
Someone should take a look at how many people they are allowing to wait inside the express service room. The X on the chairs yet y'all pack the room full of people. It's like a flipping virus hot spot! I allowing to wait inside the express service room. The X on the chairs yet y'all pack the room full of people. It's like a flipping virus hot spot! I will not be returning. More
by M.R
Employees Worked With
Christian Huynh
July 21, 2020
Service Technicians Lack of Knowledge on State Inspection Standards and Customer Service Skills We brought our car to this dealership for state inspection, they wouldn't do the inspection, stated that our Standards and Customer Service Skills We brought our car to this dealership for state inspection, they wouldn't do the inspection, stated that our front windshield's tint wasn't meeting the state's standard. Here is what I have found on TxDPS regarding sunscreen device, it was also confirmed by another dealership nearby. Ours is clearly above the AS-1 line, and their service technician (I believe his name is Mike Ma) still tried to argue with us and wouldn't even read what I was trying to show from my phone. Please train your service technicians with the updated State issued standards, better customer service skills and stop wasting customer's time. Window Tint Standards can be found in the Texas Administrative Code, Title 37, Part 1, Rule 21.3. (c) (2) Windshields. No after-market sunscreening devices shall be installed, affixed, or applied to a vehicle windshield below the AS-1 line, or five inches from the top of the windshield if the AS-1 line annotation is not present. More
by Lauren
Employees Worked With
Mike Ma
July 07, 2020
Cannot say enough about Walter Boyd at John Eagle. He was personable and we never felt rushed. We were looking at Van’s on Saturday and Walter answered every question and made our experience terrific. was personable and we never felt rushed. We were looking at Van’s on Saturday and Walter answered every question and made our experience terrific. I highly recommend if you visit John Eagle to ask for Walter! More
by stclair.tylor
Employees Worked With
Walter Boyd
May 05, 2020
I could not have had a better experience at John Eagle Honda with Isaac, Walter Boyd, Jeff Koch, and Zach Diaz. From start to finish everyone at the dealership was honest, kind, and knowledgeable. They we Honda with Isaac, Walter Boyd, Jeff Koch, and Zach Diaz. From start to finish everyone at the dealership was honest, kind, and knowledgeable. They were all super helpful and determined to make sure i left in a car I loved and at an amazing value. I will recommend anyone i know to come here and get their next vehicle ! More
by Joshuajackson101
Employees Worked With
Jeff Koch, Walter Boyd, Zach Diaz, Isaac Aguilar
March 05, 2020
Great service since we walked in. Listened and try to work what we wanted took some time but overall it turned out great. Would recommend this dealer to anybody that’s looking for a good car and great se work what we wanted took some time but overall it turned out great. Would recommend this dealer to anybody that’s looking for a good car and great service. More
by Jacklyn Mariscal
Employees Worked With
Justino Morales, Ky Taylor
November 19, 2019
Worst experience ever, their is one sales person whose name is Abdul Haq Sheikh he provided me the wrong information about my monthly and other related information also. Never go to John eagle. Worst st name is Abdul Haq Sheikh he provided me the wrong information about my monthly and other related information also. Never go to John eagle. Worst staff I have ever seen. They are not helpful. More
by Sqaddri
Employees Worked With
Abdulhaq Sheikh, Ky Taylor
November 15, 2019
Sell the Woman a costly repair job! My wife brought her 2011 Honda Pilot in on 11/9/2019 due to check engine light on in the instrument panel. We have used this Service Dept. for approx. My wife brought her 2011 Honda Pilot in on 11/9/2019 due to check engine light on in the instrument panel. We have used this Service Dept. for approx. the past 4 years and have always had good experiences with them and them to be honest & forthright. The car had a P0302 misfire code. The mechanic & Service Advisor (Anthony Olson) advised that oil was passing the piston rings, however the car has never burned oil, nor does it now. We were advised that we needed a new engine for the car at a cost of $ 6,130.08. This just didn't pass the "smell test" with me, so we took it to another A.S.E. Certified Repair Shop & told them no more information that we told John Eagle Honda. This shop also got the misfire code, and said that an ignition coil had gone bad on one of the cylinders causing the spark plug not to fire. This other shop changed the bad coil & changed all of the Iridium/Platinum spark plugs, did a tune-up cleaned the fuel injectors, and a fuel injection system all for under $ 900 and the car now runs as good as it ever did & still does not burn oil. Maybe since it is close to the holidays some employees (mechanics & service advisors) felt the need for a large commission on a large ticket repair job... who knows? Once trust is gone how do you get it back? Don't believe I'll ever set foot on the premises of this dealership again! More
by clatnjayoung
Employees Worked With
Anthony Olsen (mechanic/technician unknown)
