John Eagle Honda of Houston

EV buyers and anyone considering buying here, read this before you sign. We purchased a 2025 Honda Prologue from this dealership in May 2025. Our salesperson was let go shortly after, and no one took ow before you sign. We purchased a 2025 Honda Prologue from this dealership in May 2025. Our salesperson was let go shortly after, and no one took ownership of our file. Every post-sale obligation that should have been routine became something I had to personally chase. Registration paperwork was mishandled. For three weeks before our temporary tags expired, I had to call the dealership nearly every day. We ultimately had to demand they FedEx overnight the permanent plates. They arrived on the exact day our temp tags expired. One more day of inaction and we would have been driving an unregistered vehicle. The more serious failure was federal. Federal law required the dealership to file a Time of Sale report with the IRS within 3 days of our purchase, and to provide us with a copy of the seller report at the time of sale. Both are required for the buyer to claim the $7,500 Clean Vehicle Tax Credit. They did neither. We discovered the failure in March 2026, when the IRS rejected our 2025 tax return because no Time of Sale report existed in their system for our vehicle. After roughly a dozen phone calls over ten days, the Finance Director eventually located the IRS Energy Credits Online portal and submitted the report 333 days late. The IRS approved the late submission on May 13, 2026 — 376 days after the sale. By then we had already filed our 2025 return without the credit and paid additional federal tax. I sent two written demands to the General Manager. Neither was answered. After American Honda case management escalated the matter to the dealership, the General Manager formally declined to compensate us for the loss — taking the position that providing the IRS-approved form a year late resolves the matter and that we should pursue an amended tax return at our own cost and risk. The consistent pattern across both failures: this dealership will let your problem run right up to the deadline — or past it — unless you make daily, escalating noise. Even then, you receive bare-minimum resolution at the last possible moment, with no acknowledgment of the harm caused. If you already purchased an EV here, log into your IRS account and verify that a qualifying Clean Vehicle exists for your VIN. If it doesn't, you have a problem the dealership will not voluntarily fix. If you are considering buying an EV here, get every post-sale commitment in writing before you sign — including written confirmation that the Time of Sale report will be filed within 3 days and that you will receive your copy of the seller report at the time of sale. Verify it on your IRS account afterward. Do not assume they will handle it correctly. Ours did not. More

kathy was amazing. handled this deal super smoothly and efficiently. got me out inna couple of hours handled this deal super smoothly and efficiently. got me out inna couple of hours More

I just picked up a new Accord Hybrid from John Eagle Honda of Houston and I highly recommend buying a car from Kathy directly. She is a professional with true transparency and integrity. The entire pro Honda of Houston and I highly recommend buying a car from Kathy directly. She is a professional with true transparency and integrity. The entire process was seamless, honest, and easygoing. I never felt pressured, and Kathy worked hard to ensure I got a fair deal without the typical runaround. If you want a straightforward, stress-free experience, go see her! More

Kathy was amazing. 10 out of 10 recommend her to anyone looking for a new Honda. She went above and beyond for my family and I. Thank you Kathy for all your hard work, 10 out of 10 recommend her to anyone looking for a new Honda. She went above and beyond for my family and I. Thank you Kathy for all your hard work, time, and commitment to us. I can’t wait to do business in the future again with you. More

Roberli was patient, professional and provided great service. I bought exactly what I wanted and am pleased with the experience. service. I bought exactly what I wanted and am pleased with the experience. More

The experience started out being great until we drove the car off the lot and we started having issues with the tires. Upon inspection the tires looked great with good tread but ultimately learned when we t car off the lot and we started having issues with the tires. Upon inspection the tires looked great with good tread but ultimately learned when we took it to a tire place that the tires were more than 7 years old and that was not disclosed to us. When I reached back out to Afnan about the lack of transparency and asking for John Eagle to at least make it partially right I was told there was nothing that could be done to cover the $1200 we had to spend on 4 new tires for a car we just bought. More

Luis Marischal and Nick Clements made buying my second vehicle from John Eagle Honda super easy. I got exactly what I was looking for including color and options, Honda HR-V. I love it!!! vehicle from John Eagle Honda super easy. I got exactly what I was looking for including color and options, Honda HR-V. I love it!!! More

Well now we are on new truck number two from Kathy Nguyen at John EagleHonda! I purchased the Passport. I love it! Kathy found the color I wanted and the interior I was looking for! She did an awes Nguyen at John EagleHonda! I purchased the Passport. I love it! Kathy found the color I wanted and the interior I was looking for! She did an awesome job once again! Please go see her if you are look for a new car/truck/suv! More

Deceptive advertising - I went there looking for a vehicle that was slightly used and "certified" with warranty. The listing on their website clearly said this vehicle was $25,488. Under the price it vehicle that was slightly used and "certified" with warranty. The listing on their website clearly said this vehicle was $25,488. Under the price it shows "Certified Pre-Owned". Under details of the listing , "Dealer Notes", it mentions the vehicle is HondaTrue Certified with Powertrain limited warranty of 84 months or 100,000 miles. When it was time to do the paperwork, they tried to add Lo-jack for $1900 and "Certification fee" of $995 ontop of the clearly stated online price. I told them I would not pay this. They removed the Lojack, but the manager then came out and said she could lower the "certification fee" to $775 because she had to recoup her cost for repairs to the vehicle. This vehicle has under 6000 miles, what damages. Also, if that is the case, why was it not listed or priced into the online price. They were just looking to add fees and/or bait and switch the pricing. Waste of 2 hours only to have to walk away. More

Kathy Nguyen was wonderful to work with—very helpful, professional, and made the whole car-buying process smooth and easy. Highly recommended! professional, and made the whole car-buying process smooth and easy. Highly recommended! More