Jim Norton Toyota Tulsa - Service Center

I have only encountered 3 of the service department people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take ti people along the way of owning a 4-Runner (three maintenance intervals under my belt as I near the 4th at 20k miles). The short of it is they take time to listen, communication of what is happening as they look over car is great, and you are in control of what they service today or defer until a future date. One thing to note is that I had a cabin filter suggested to replace at the 10k interval. I received the recommendation via text while waiting in the lobby. I approved and regretted it after checking out. My regret came when I took the time to ask how did that get to the point of needing replaced so early? It's important to know I drive only on city roads and my exposure to dust and other particles is limited to paved road driving, and not living or driving through active road construction zones either. The regret was when I was advised it was just a suggestion, not to the point of being needed. Not a failure on their part for a suggestion, I just advise that people having maintenance performed to educate yourselves on what you are reading via the text info, as there are degrees of need that go along with the service being mentioned. More

Great job to my service team representing your company have a wonderful day and thanks again have a wonderful day and thanks again More

The service employees are always friendly, helpful and knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehi knowledgeable. My vehicle is usually returned within the time quoted or a little bit before. They keep me advised of what needs to be done on my vehicle. More

All employees are courteous, friendly and fair to deal with. I have enjoyed my repairs and service time at Jim Norton. with. I have enjoyed my repairs and service time at Jim Norton. More

I have been a Jim Norton customer for 10 years. Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine conce Every experience has been excellent. I especially commend service adviser, Joey Ryan, for his clear explanation of all issues and his genuine concern for resolution of all problems. More

David Holmes has been my service advisor since 2009. He is always kind, courteous and so helpful! I so appreciate him! He is always kind, courteous and so helpful! I so appreciate him! More

Very timely. Good communication. Good value. I was pleasantly served and I will definitely return. Good communication. Good value. I was pleasantly served and I will definitely return. More

They did what I was there to have service on my vehicle. Thank you, again. Thank you, again. More

Had to rent. truck for $52, was not told what time vehicle ready next day truck for $52, was not told what time vehicle ready next day More

Always polite and helpful. Communicates well and always quick and timely. I plan to use Josh each time that I can. Communicates well and always quick and timely. I plan to use Josh each time that I can. More