Jersey City Kia

Unethical sales practices, buyer beware! Bait and Switch. Sales Associate Michael coerced me into leasing a Kia, after he wasn't able to give me a clean title for a used Jaguar. After reporti Bait and Switch. Sales Associate Michael coerced me into leasing a Kia, after he wasn't able to give me a clean title for a used Jaguar. After reporting the unethical practices to the dealership, they asked me to refrain from emailing the dealership because the sale did not involve the dealership. Despite change of management, this dealership turns the other way and allows this salesman to use employee’s resources from the dealership to swindle customers outside of their employment. This dealership will not acknowledge that their sales associate was out of line, and did not apologize for the unethical practices of this salesman. More

Overall the worst experience I've had buying a car, the salesman that was taking care of me and my wife was acting like he didn't wanted to serve us, walking away during an ongoing conversation and we advi salesman that was taking care of me and my wife was acting like he didn't wanted to serve us, walking away during an ongoing conversation and we advice him from the beginning that our credit was not the best, he told us we got approved and that the bank asked for 6000 down which we agreed to pay and after 3+ hours of nonsense he comes back and tell us that the bank didn't wanted to buy or take the car we brought as a trade in which at that point after all those hours we had to decline the purchase of the new vehicle because there was no point on keeping 2 car payments since the trade in had a little upside down balance on it and he knew from the beginning and didn't say a word just to get us excited about the new car or order to make a sale and send us back with both cars, sneaky move on his part, he's name was Victor and the place shouldn't be call a dealer but a corner car sales place. More

Will take advantage of you I will never let this place service my car again. Came in for an oil change and a recall on my Kia Soul. I was told by the service center advisor, D I will never let this place service my car again. Came in for an oil change and a recall on my Kia Soul. I was told by the service center advisor, Dwayne Lashley, that the oil in my car was black and he said that the mechanic could perform an engine flush but I had to decide RIGHT NOW before the mechanic starts the oil change. Not knowing any better and under a time constraint, I consented, then I started googling and asking my car-savvy friends for advice. It turns out, engine flushes are rarely necessary and usually recommended by skeevy service centers as a way to charge their customers more. Furthermore, engine oil turns black with use. It would have been better to hear from the mechanic himself and see how sludge-y my old engine oil really was. Dwayne also recommended that I come in for oil changes more often--every 4,000 miles (my car manual recommends every 7500 miles or every year--whichever occurs first); that my car "battery health is at 0%" and needs to be immediately replaced (my car battery is 9 months old and always works perfectly); that my transmission needs to be replaced (last performed 15k miles ago), and I need to start thinking about replacing my tires (one year old, with fewer than 10k miles on them). This experience convinced me that this service center does not care for their customers' best interests. I will never again bring my car to be serviced here, and neither should you. More

This was a very good dealership,if you are interested in buying the car of your dreams. Michael one of the best sales men here,he was very excited about getting you in the vehicle of your choice. buying the car of your dreams. Michael one of the best sales men here,he was very excited about getting you in the vehicle of your choice. More

Great place to get a car. Michael WAS EXCELLENT on point help me to get the best deal. I Would highly recommend buying a car from Michael. He was very considerate and thoughtful. What a difference from some help me to get the best deal. I Would highly recommend buying a car from Michael. He was very considerate and thoughtful. What a difference from some other dealers I went to. More

Mikey from finance will try to insult your intelligence. It took over three hours to lease my first car. We advised the manager that we would walk out if the finance employee changed the price. They told me It took over three hours to lease my first car. We advised the manager that we would walk out if the finance employee changed the price. They told me that I should be fine because I have good credit. After waiting for over an hour for Mikey to pull my hard credit, the price increased by 45 dollars/monthly. Apparently, missing one credit card payment with good credit will put you in tier 4. Mikey was extremely unprofessional with us. My boyfriend is a VP at a bank and very respectfully tried to explain some issues with the final price of the car. Mikey's behavior was appalling. He insulted my boyfriend's intelligence and started yelling before my boyfriend's father stepped into the office and told him to calm down. Mikey rushed out of the office and pouted in the waiting room until the manager resolved the issue. Overall, I am happy with my new car. I personally would have suspended or fired someone for behaving like that with customers. Please stop playing games with your customers. You are competing with hundreds of dealerships. Honor your prices, stop wasting everyone's time and work on your customer service skills. More

Lies, dishonesty and disrespect I was looking for a specific vehicle and asked multiple times about the availability of the vehicle at the dealership. I left work and drag my family I was looking for a specific vehicle and asked multiple times about the availability of the vehicle at the dealership. I left work and drag my family out to get our new car, but upon arrival I was met with a smug smirk and a "oh, those cars are not available anymore" a little more than an hour after getting off the phone. I continue to get the runaround and more lies and then a promise to make things right... which never happened. Buying a car is hard enough without lies and dishonesty. What was even worse, is that they did it AGAIN! We were on our way back down to the dealership for the same car (one of their buyers fell through) AFTER leaving a deposit over the phone and they sold the vehicle out from under us a SECOND time. These guys are your stereotypical slick, slimy, untrustworthy car sales people. No need to give them your business. Needless to say we will never go there again. More

Worst experience ever It started with trying to undervalue my trade-incfollowed by a 6 hours (!!!!) total time in there to get most of the paperwork done! And I haven’t eve It started with trying to undervalue my trade-incfollowed by a 6 hours (!!!!) total time in there to get most of the paperwork done! And I haven’t even leased or financed the car.. Then they tried to hand over the car with a scratch in the hood all the way down to the base coat. Needless to say I refused to take over this car. They swapped it out with a version that had another issue inside. They apparently fixed it but it was worse then before. On top they drained the battery so the car didn’t start anymore. As their way of managing the paperwork is a total disaster as well they requested after 6 days the original signature of my wife working 3 hours away. She was in the dealership at the weekend but apparently it wasn’t important enough to mention it there. The aftermath of it is they refuse to handover us a cheque of significant money they owe us. We might need to involve our lawyer. Stay away from this dealership! More

Worst experience I had here This company is a fake company they cannot get me into a new car I was happy with my old car one day I was driving on they called me to come and look This company is a fake company they cannot get me into a new car I was happy with my old car one day I was driving on they called me to come and look for a refinance option they are xxxxing up my credit for no reason this people do fake promises for getting the client all are uneducated they think that they wear ties and official shoes so they could be a sales person but this people don’t know anything ... I trusted them and came back again they are telling every month the bank has different program how it could be last time I came with 600point and they asked me to do two more payments for my car so that they can get me into new car yesterday on July 24th they told me to come in and I went they took my social I was suppose to meet the manager Rondy but I ended up meeting the same person Jonathan outside again he went through the same procedure by taking my all details I gave him everything by trusting him I made him understand the situation that I cannot pay down payment for the car with zero down payment i need a car so he told me he can do the best with it so I trusted him again he was good but the managers are xxxxed up here they don’t know how to talk the clients last time the manager gave me threat that I should remove the review from the google but people I am letting you know never go to this dealer it’s such a fake company I cannot see the growth of the company it will be still the same if any new management also come ... The new manager who is appointed here he is also worst the same if they cannot do anything don’t do fake promises here ... Last time I was Having 600 credit score and this time I had 629 credit score which I have already in my record because I have the subscription to Fico score and then the manager is telling me that you have 561 credit score which I can’t believe then how the capital bank gave me the credit card this year if I have low score that doesn’t make any sense... Very worst experience I have ever had... I am not happy by any of the sales person... More

Dishonest Salesman They will not tell you an actual price for a vehicle and they will try to haggle you for more money. They don't treat you like a person. More like a p They will not tell you an actual price for a vehicle and they will try to haggle you for more money. They don't treat you like a person. More like a price tag. More