Jersey City Kia

Good attention. We finally agreed on the price I wanted. He took care of me from beginning to end. We finally agreed on the price I wanted. He took care of me from beginning to end. More

I had a very good experience with Carlos Burgos. He was very professional and very well interested in doing a great deal for me. He was very professional and very well interested in doing a great deal for me. More

They were very nice and friendly and did a great job and on time with keep me inform about everything I would recommend them to a friend on time with keep me inform about everything I would recommend them to a friend More

Great customer service! Great experience leasing car for my wife! KIA K 4 is the best car for this price! Thank you! Great experience leasing car for my wife! KIA K 4 is the best car for this price! Thank you! More

Dan and Sam were AMAZING! ! Very Professional and will make sure you are satisfied. As a walk-in , the service was quick and easy. There were no problems, i would recommend any ! Very Professional and will make sure you are satisfied. As a walk-in , the service was quick and easy. There were no problems, i would recommend anyone to their Service. Ps : DINER :) thank you for fixing my tire More

They are very gentle with the customers and very friendly and they try to help you and they try to help you More

Victoria and Jessica were both delightful. Victoria kept in touch, as promised, and Jessica made the deal go smoothly. Only complaint is that I had to wait too long to finish the purchase. The Victoria kept in touch, as promised, and Jessica made the deal go smoothly. Only complaint is that I had to wait too long to finish the purchase. The day of buying should be more streamlined. I waited at Jessica’s desk most of the afternoon. (2 1/2 hours) More

Awful experience - Very poor customer service. Managers not helpful with problem solving and the car would be returned today if that were possible. Please avoid this dealership and consider finali Managers not helpful with problem solving and the car would be returned today if that were possible. Please avoid this dealership and consider finalizing any lease or purchase at another Kia dealership rather than here. More

Wonderful people. Great service. The service tech and the receptionists were exceptional. JERSEY CITY KIA Great service. The service tech and the receptionists were exceptional. JERSEY CITY KIA More

had a troubling experience with Jersey City Kia. On August 21, 2024, I emailed GM Mr. Tae Kwon about an issue with his staff: a lack of communication and unauthorized credit checks. Despite this, Mr On August 21, 2024, I emailed GM Mr. Tae Kwon about an issue with his staff: a lack of communication and unauthorized credit checks. Despite this, Mr. Kwon showed no remorse or follow-up. Emily, who promised to call back after checking with the finance manager regarding my down payment request, never contacted me. Despite my efforts to reach her, including leaving voicemails, she did not respond. To my shock, my credit was run through multiple banks without my consent. After contacting Experian, I was advised to request a “letter of deletion” from Jersey City Kia to have the credit checks removed. I informed Mr. Kwon, but he did not respond or take action. I had to call several times before he finally spoke with me, stating he would look into it, but there was still no follow-up. Experian warned that if the dealership didn’t request a deletion, they would initiate a fraud investigation on the dealership. This experience has led me to believe that the dealership is driven by financial motives rather than customer service. I’ve also filed a complaint with the BBB due to their poor management and carelessness. More