Jersey City Kia

We bought a 2018 Sorrento from here and have been happy with it since then. I will never buy another car here though because the service is a disaster, not well-managed. The work culture is lackadaisical, with it since then. I will never buy another car here though because the service is a disaster, not well-managed. The work culture is lackadaisical, with poor communication, and low expectations. Let me say why. I took my car in to get a diagnostic for a battery/engine problem. I told the front desk staff that I would wait for my car to be diagnosed. I sat for three and a half hours (took a day off from work on a Friday) before I was told the diagnostic could not be completed that day. The front desk staff, nor the staff in the back seemed to care that I had wasted 5 hours between travel and sitting. I told them I needed the car for the weekend so I had to take it, and asked if I could get an appointment for the following Monday. I was told that since I was taking my car, I had to get in the "back of the line" and so I could not get an appointment for another 10 days. Unbelievably ridiculous and unprofessional. This past Tuesday I took my car again for a diagnostic. I was told the diagnostic should be done within a day. The next day I called and was told the diagnostic should be done by Friday. Again, completely unprofessional. I called again today, Friday, and was told "hopefully" the diagnostic will be done today. I had a family, we need our car for this weekend. I am now stuck with my car at Kia. The staff there are ill-equipped by management and not actively managed. I will NEVER buy a Kia from Jersey City Kia and recommend that no one do so if you want to buy a car from a dealership that has a competent, resourced, strong work culture service department. What a disaster. More

Supportive and attentive to every concern I had shared. Every complaint I explained was looked into and dealt with. Every complaint I explained was looked into and dealt with. More

Emily wasKind,caring,honest, and great to talk to about my new vehicle excellent service my new vehicle excellent service More

Been going to the Jersey City dealership since June of 2015 and done all my car service up keeps. Recommend using their schedule site for service take me on time and quick service and can wait at dealersh 2015 and done all my car service up keeps. Recommend using their schedule site for service take me on time and quick service and can wait at dealership because of quick turnaround. More

Their carside manner is horrible. I feel like I'm being extorted and their is I need all these things added. I feel like I'm being extorted and their is I need all these things added. More

Great Service Center! Service Advisor was friendly and informed me exactly what service would be performed. Service Advisor was friendly and informed me exactly what service would be performed. More

The process was very fast to get our dream car all the staff who works there are very kind people. staff who works there are very kind people. More

Very unprofessional was treated like I was a bug an error was made on the bill I said something about it and the person bite my head off this not the this not my first tomes with a bad experience this error was made on the bill I said something about it and the person bite my head off this not the this not my first tomes with a bad experience this kia in jersey city not good customer service thanks first Nothing wouldn't recommend anyone to that Service center More

The customer service at Jersey city Kia service station is non existent. It took quite a while to finally obtain an appt. I travelled a distance as my car had service coverage at this location, or so I tho is non existent. It took quite a while to finally obtain an appt. I travelled a distance as my car had service coverage at this location, or so I thought. Upon arrival I started the air was for an oil change, a recall and the 16,000 maintenance check. I also asked what would be charged. They said they would let me know. I never left the service station. They never communicated until they stated my car was done. I was provided Bill. I stated I wanted to give them a coupon I received. The attendant stated the bill was already completed and I needed to have provided it prior. I explained no one ever communicated prior to completing the paperwork. Additionally, I didn’t think I would be charged. Upon review, they charged me for the oil change. When questioned, the worker made no eye contact and stated your coverage ended on 1/21. Once again, no one upon booking the appt, nor while I waited for almost 2 hours communicated this information. They also refused to honor my $15 Kia service coupon. I traveled from Westchester for no reason. They didn’t even complete the maintenance check. The last time I was there, I received a call after leaving. I was almost on the NJ turnpike when I was asked to return. They stated they saw oil on the floor and wanted to reexamine the car. Thank god I made it back. The service guy stated it’s popping off. This is always happening. That was so concerning. The rep assured me that was taken out of context. I didn’t not write a negative review the previous experience. I thought it was an isolated incident. Now I see it wasn’t. I paid for service I should’ve that should’ve been covered. No communication not regard for the consumer. Non verbal communication like rolling of eyes is not appropriate in any professional setting, especially toward the consumer. Two very unpleasant experiences, one that could’ve led to an unsafe outcome. More