Jerry's Ford of Leesburg

So far so good, they are too GOOD with customer support and relations. I feel, I'm in good hands though I was little afraid after seeing their old office look, but trust me people running the place are rea and relations. I feel, I'm in good hands though I was little afraid after seeing their old office look, but trust me people running the place are real nice folks. I like the dealership and recommend as well. On top of my list as well as could be good References to you: 1. Keith (Service) 2. Joe (Sales) 3. Sarah (Finance) BR Siddiqui More

Great experience. Enjoyed everyone I worked with. Would purchase from them again. Thomas was excellent and did everything possible to get me the best deal. Finance dept was excellent as well and very pat purchase from them again. Thomas was excellent and did everything possible to get me the best deal. Finance dept was excellent as well and very patient. Delivery specialist Keith really knew his stuff. More

Wonderful people at this dealership. I was so well taken care of. Thanks to everyone; Mo, Jill, Erica, Sarah and Bruce for all coming together to help me get my dream car! Everyone was so attentive and help care of. Thanks to everyone; Mo, Jill, Erica, Sarah and Bruce for all coming together to help me get my dream car! Everyone was so attentive and helped answer all my questions. It was a wonderful experience. Mo wasn't pushy or annoying. He was so easy to work with in facilitating the paperwork. Erica helped with all the technology questions I had about the car and came outside to help show me how everything worked. Jill came by to make sure all my questions were answered and tell me about additional services available if I needed anything. Sarah was awesome in explaining all the financial paperwork and helped me shop,for the best loan rate and get the payment I wanted. Bruce stayed late to help me get the stickers from my old car transferred over as well as talk to me about the car from a mechanics standpoint. He was extremely knowledgeable and very patient. I was so impressed with him, I will now be bringing my car back to Jerry's Ford /Leesburg for ALL my car maintenance needs! More

The Truck we purchased is amazing!! We are very happy so far. Would have liked to have had a little more on Trade but....Moving on we still do have additions pending with the Truck but see no issues with th far. Would have liked to have had a little more on Trade but....Moving on we still do have additions pending with the Truck but see no issues with that. Lacy and Brian were great to work with. Lacy was very friendly and willing to provide great service to us. Brian, I could have talked to him for hours, he knows more about trucks than I do and I thought I knew a lot!! If you go looking for Trucks Brian is your guy! Financing, usually the most painful part of buying was actually very quick and made easy with Sarah. She is very friendly and knows her stuff. She worked hours before I got there the second day to find us the best possible deal she could find. The paper signing was like 10 mins "no kidding". The fastest I've ever seen. No pressure from her to buy extra stuff, she presented and allowed us to decide. Lastly, before I departed that evening I was pulled over to Jill's desk to scheduled the extras the dealership threw in for us. Jill, although was going out of town still scheduled my installs at a time that was best for us, which we really appreciated! Overall it was a great experience and will plan to return for my next Truck!! More

These people are a lot if fun and it made buying my used Acura a breeze!! Thank u so much for the great experience and all of the compassion :) Acura a breeze!! Thank u so much for the great experience and all of the compassion :) More

I have always had a wonderful experience at this dealership over the years both with service and sales. The staff is friendly and many have been there since we/I first came to the area which is nic dealership over the years both with service and sales. The staff is friendly and many have been there since we/I first came to the area which is nice to work with familiar faces. They made it easy to trade in vehicles and work through the process quickly when needed. Thank you!! More

Lacy was very attentive to my needs and made sure she understood them and met them in every way, with the right vehicle for me. Everything was done quickly with courtesy. understood them and met them in every way, with the right vehicle for me. Everything was done quickly with courtesy. More

Misha Andrews was the key to getting us into the dealership door. She answered all our questions and provided all the information needed to make us feel comfortable that Jerry’s Ford really did wan dealership door. She answered all our questions and provided all the information needed to make us feel comfortable that Jerry’s Ford really did want our business. Lacy Cooner continued to work with us through our car selection process, answering all our questions and without pressure. She kept her promise to deliver the car that day despite having to stay after hours to make it happen. The customer service team ALL worked together to make it a great and friendly experience, and I appreciated the time Keith Timbrook took to patiently introduce me to all the awesome features of my new car. Thanks to the prep crew for making sure my new Fusion was in perfect condition to drive off the lot, and doing it with a smile. And thanks to Sales Manager Jim (forgot last name) for working with us on a reasonable price. The Customer service manager and Business manager did a great job completing the deal, ensuring we were aware of all the options and coverages available and their benefits. Thank you, Jerry's Ford Team, for a great buying experience! Merry Christmas, all! More

I haven't used the repair shop, so I can only comment on the experience of buying a new car from Jerry's Ford. Overall it was a great experience. I negotiated a bit via email and got a quote that was sev on the experience of buying a new car from Jerry's Ford. Overall it was a great experience. I negotiated a bit via email and got a quote that was several hundred dollars below the next best offer. The negotiation was much easier than with other dealers and I was very happy with the price. I was afraid that the offer was a bait and switch, but when the final price was processed it was actually about $100 lower than the original offer. The car was delivered the next day and I have been very happy with everything about it. If I needed to buy a another car, I would start with Jerry's Ford. More

COMPLETE RIP OFF AND VERY RUDE!! ED THE SALESMAN WAS GREAT! MARIO IS THE GENERAL MANAGER AND WAS EXTREMELY RUDE...TERRIBLE. WE HAD OUR TRADE-IN APPRAISED AND A DEAL WRITTEN UP. THE VEHICLE I WAS GOING T GREAT! MARIO IS THE GENERAL MANAGER AND WAS EXTREMELY RUDE...TERRIBLE. WE HAD OUR TRADE-IN APPRAISED AND A DEAL WRITTEN UP. THE VEHICLE I WAS GOING TO PURCHASE WAS BEING WASHED AND CLEANED FOR ME TO TAKE HOME. WHEN SITTING DOWN TO SIGN THE PAPERWORK, MARIO COMES AT LAST MINUTE AND SAYS HE DIDN'T REALIZE MY TRADE-IN HAD A PAYOFF. COMPLETE LIE!!! WE WERE THERE FOR 3 HOURS. HE HAD THE ESTIMATE SHEET FOR MY VEHICLE THAT HE HIMSELF APPRAISED WITH THE AMOUNT OF MY PAYOFF WRITTEN ON THE SHEET. HE THEN WANTED TO TRY TO CHANGE THE LOAN AMOUNT AND GET IT APPROVED THROUGH HIS BANK. HE TOLD US TO CALL BACK IN THE MORNING. WE DID. WE TOLD HIM THAT IT WAS NOT GOOD BUSINESS PRACTICE AND HE STARTED RAISING HIS VOICE AND ENDED UP HANGING UP ON US. COMPLETE JERK! More