
Jerry's Ford of Leesburg
Leesburg, VA
Is this your dealership?
Filter Reviews by Keyword
By Type
194 Reviews of Jerry's Ford of Leesburg
Please stay away from this business or come with the law on your side. They are there to scam you. We had bad experience twice. One time was when we tried to buy a car from them. I thought the carpet on the on your side. They are there to scam you. We had bad experience twice. One time was when we tried to buy a car from them. I thought the carpet on the passenger side was a bit odd so I just flipped it up and found a big open hole (the size was about the open of my hand; and yes, I could see the ground from inside the car through that hole). This was never disclosed to me and the saler acted like it's the first time he's seen it too. He apologized and quickly agreed with us that it was not something we should buy. Well, it's been a few years so the bad experience sort of gave way for convenience, so we stop there again... this time to sale our car. We came, told them about the problem, and how much Carmax offered us and how much Autotrader offered us. 2 days after I signed the title to them and left the car there so they can get me the check (it's the 1st time I sale a car so I didn't know I need to get their promise on paper), they called and said they didn't want to buy my car anymore and I can just come and pick up the car. I told Mario Eberle (General Manager) that Mike Stoner (Used Car Manager) already bought my car and now how can he just simply said they didn't want it anymore. Both of them said, no, they didn't have to buy my car. Mario Eberle then went to the door and called me over so he could "show me something" When I went to the door, he told me to "leave his lot" and shut the door on my face. So basically, he kicked me (a customer) out because they couldn't make any money on me and I was trying to tell them how upset I was about the whole experience (not once was someone apologize, that maybe Mike Stoner messed up and gave us an offer too soon, whatever, but rather, they treated me with the most disrespectful manner). All in all STAY AWAY if you're honest people who may not know how to protect yourself from crooks like these. It's so shocking to find a business like this can survive in this economy (or maybe because they can scam enough people like me) More
Our overall experience was terrific!! We do wish our salesman had a little bit more knowledge about the vehicle we purchased, he even told us he doesn't know a thing about the vehicle. However, there a salesman had a little bit more knowledge about the vehicle we purchased, he even told us he doesn't know a thing about the vehicle. However, there are a few tiny issues with our vehicle that'd I'd like to have addresses but we live over 2 hours away so going all the way back to the dealership just isn't possible at the time. More
From my first phone call, my wife and I were impressed after speaking with Joe P over the phone. The next day, my buying experience was a smooth transaction in whole. While the car has more than we'll e after speaking with Joe P over the phone. The next day, my buying experience was a smooth transaction in whole. While the car has more than we'll ever use, the employees went over EVERYTHING as if they designed the car themselves. I will be back there in a few years when we need a new car; I can only hope the same folks will still be working there, too. THANK YOU ALL! -Greg More
I would like to say thanks to everyone at Jerry's Ford in Leesburg especially Brian for making our purchase of the F350 Dually an amazing experience. I have bought a lot of cars from other dealers bu Ford in Leesburg especially Brian for making our purchase of the F350 Dually an amazing experience. I have bought a lot of cars from other dealers but the team work that was demonstrated from the internet request, test drive, financing and finally the delivery of the vehicle was unbelievable. I will recommend this DEALERSHIP to all of my family and friends. Keep up the great work!!!!! More
Over the years, I’ve had some really unpleasant experiences when purchasing new cars. This led to delaying my recent purchase for more than a year. I just wasn’t interested in spending hours with h experiences when purchasing new cars. This led to delaying my recent purchase for more than a year. I just wasn’t interested in spending hours with high-pressure sales people pushing me to spend more than I wanted or add every available option and treatment. I finally broke down and decided it was time and ended up at Jerry’s Ford of Leesburg. What a surprise. Probably the most pleasant experience I’ve had buying anything, ever. From the sales person, to the manager, to the finance rep, all as friendly as they could be and I felt they truly were only interested in my satisfaction. Without having to haggle, I received a phenomenal deal which included a multitude of incentive plus some extras thrown in by the dealer resulting in the vehicle of my dreams way below MSRP……I mean way below. My wife will need a new car in a couple of years and we are definitely returning for that purchase as well. If you’re looking for a relaxed and pleasant experience shopping for a new vehicle, I highly recommend Jerry’s Ford of Leesburg. Trust me, you will be pleasantly surprised and you too may become a customer for life as I have. To everyone at Jerry’s Ford thanks so much for my Explorer, I love it. P.S. It went through the snow and ice today like a tank. More
We bought two brand new vehicles from this dealership over the last two weeks and both experiences were equally pleasant. A special thank you to Mouhammad, Mario, and Sarah for taking the time to listen, over the last two weeks and both experiences were equally pleasant. A special thank you to Mouhammad, Mario, and Sarah for taking the time to listen, work with us, and make us feel like family members. We really appreciate all the hard work it took to make our deals and we'll definitely come back to see them again next time. More
I purchased a new vehicle from this dealer last week. It was a pleasant experience and I highly recommend contacting Eric Rinker for all your purchasing needs. The whole process was fast, and I found all e was a pleasant experience and I highly recommend contacting Eric Rinker for all your purchasing needs. The whole process was fast, and I found all employees to be extremely helpful and friendly. More
Moe was very helpful and knowledgeable about the car. We talked and talked even on a personal level. The atmosphere is very friendly a welcoming. He and Jim helped me get an amazing deal on an amazingly imm talked and talked even on a personal level. The atmosphere is very friendly a welcoming. He and Jim helped me get an amazing deal on an amazingly immaculate car. They really sold me on this transaction, I couldn't refuse. They were not confrontational at all and really wanted to get the best deal possible for me. They excelled. More
Go to Jerrys Ford of Leesburg and ask for Mouhammad (Mo) and Michael Stoner to take care of your care buying experience! Mouhammad (Mo) did an excellent job answering the phone when I called. He was so p and Michael Stoner to take care of your care buying experience! Mouhammad (Mo) did an excellent job answering the phone when I called. He was so pleasant and not pushy. Throughout the process Mo let me know that I was not leaving without a deal that I could live with. Mo allowed me to take my time with the vehicle and give it a thorough test drive. Mo was wonderful with the sales processes. His manager, Michael Stoner, was very gracious with me and Mo. Michael understood that Mos relationship and reputation with me was on the line during the back and forth between the offer price and final price. Mo assured me that I would get a great deal! Mo got me a wonderful, fantastic, and super duper deal. It was a great end of the month deal! Also, Mo's colleagues have a great respect for Mo's pleasant ways and they know Mo has "got it". Not once did I have a question about a the vehicle Mo could not answer. I was never pressured by any other sales rep either while making my decision whether or not to buy a car. Mo knows cars! Mo knows service! Mo knows that customer service is still alive! I recommend Mouhammad to everyone. I need to you to go to Jerrys and ask for Mouhammad. Mo is the man! More
My family has purchased 5 cars from this dealership. That should tell you something right there. These folks are fair and honest and super friendly. It sounds trite, but they truly treat us like famil That should tell you something right there. These folks are fair and honest and super friendly. It sounds trite, but they truly treat us like family and we love them! I am a Ford customer for life. More