Jerry's Ford of Leesburg

Service Dept Scams 2011 Escape Transmission shuttered. Jerry;s told me tarns needed rebuilt tarns. $4800.00 rebuilt $5000.00 new trans. Had car towed to tran shop. Nothi 2011 Escape Transmission shuttered. Jerry;s told me tarns needed rebuilt tarns. $4800.00 rebuilt $5000.00 new trans. Had car towed to tran shop. Nothing wrong with trans. New fluid and added trans additive total cost $371.00 Also got charged $135.00 for this scam! More

Follow up Purchased car 5 weeks ago and still no permanent plate and title. Also was promised reimbursement for getting a spare key programmed and have heard t Purchased car 5 weeks ago and still no permanent plate and title. Also was promised reimbursement for getting a spare key programmed and have heard twice - “the check is in the mail.” Salesman does not respond to my inquiries nor does sales manager. More

customer on 5/28/2018 waited 5 hours for a product specialist promise sale a taurus model SE for 16,000.00 plus tax and fee, but end up come up a price more th on 5/28/2018 waited 5 hours for a product specialist promise sale a taurus model SE for 16,000.00 plus tax and fee, but end up come up a price more then 20,000.00 this lay to us More

BUYER BEWARE !!! GET EVERYTHING PROMISED TO YOU FROM THEM - IN WRITING. Recently purchased a car from Jerry's. The salesman (Blaine) was very nice but the manage !!! GET EVERYTHING PROMISED TO YOU FROM THEM - IN WRITING. Recently purchased a car from Jerry's. The salesman (Blaine) was very nice but the management staff......THE WORST! They told me they had a second key to the car but it was locked up and the person who had the key was not there. When I went back to pick up the key, they had me wait for an entire hour before the "GM" came to me and said I would have to purchase a key because I GOT A GOOD DEAL! What did one have to do with the other? Really? And would he not have attempted to do the same, if the shoe were on the other foot? It's a shame that once folks get your money they forgot about GOOD CUSTOMER SERVICE. I hope they get the most of of this transaction because I WILL NEVER purchase from them again. ALL OVER A PROMISED KEY. Yes, they would rather loose future business rather than to make good on a simple promise over a $200 KEY! Appalling! 1 Response from the owner in the last week Hi Jacqueline, thank you for speaking with me. I'm sorry for the confusion, but we did not have a second key for the Toyota Sienna and cannot guarantee or promise second keys with all of our pre-owned vehicles (as they may arrive without them). I was more than willing to help provide you an appointment with an onsite locksmith who could create you a second one. If you have any additional questions or comments, feel free to contact me at feedback@jerrysauto.com. Be well and I wish you safe travels with your vehicle! -Mario Eberle, General Manager ....BUT WHAT THE OWNER DIDN’T SAY IS THEY WANTED TO CHARGE ME FOR THEY KEY THEY TOLD ME THEY HAD AND THEY SOLD ME A CAR WITH A RECALL WHICH THEY ARE NOT SUPPOSED TO DO. I HAD TO PAY $240 TO ANOTHER DEALER TO GET IN REPAIRED. REALLY. More

Bully tactics, switch and bait, complete incompetence The dealer clearly tried a switch and bait with the car we wanted, agreed price until the last second when they said "they made a mistake" and the pri The dealer clearly tried a switch and bait with the car we wanted, agreed price until the last second when they said "they made a mistake" and the price was wrong. The team is clearly disorganized and all over the place. Due to their incompetence, i am now writing a 3rd check because they cannot keep on top of their paperwork and they threatened legal action against me. I will never buy from a Jerry's brand again. More

Awesome expierence!! My boyfriend and I have searched long and hard for a fully loaded Ford Escape in the price range I was looking for. We have been to a total of probabl My boyfriend and I have searched long and hard for a fully loaded Ford Escape in the price range I was looking for. We have been to a total of probably 6 dealerships before finding jerrys and had to walk away because they couldn't find the car I was looking for or meet my price range. I would like to thank jerrys for changing that experience for us and making us feel like a part of their community. We live in Culpeper county and the drive was well worth it!! I would recommend this dealership over any of the dealerships in our surrounding area!! I would also like to thank Bruce Wilson and Betty Radley for sticking to there word and putting me first as a customer! There are many dealerships out there that don't do that, ones that only want to make money off you, but these people are more than just salesmen!!! Overall 5 star rating and worth the trip back to leesburg to have them service my car when needed and to purchase an extended warranty down the road!!! More

Great Hometown Ford Dealer Just bought a 2017 Shelby from Blaine Chitwood. He was a great guy is low key and very friendly. If you are tired of the high pressure routine then g Just bought a 2017 Shelby from Blaine Chitwood. He was a great guy is low key and very friendly. If you are tired of the high pressure routine then go see Blaine. And the GM Mario is also very easy to deal with and has lots of experience treating customers fairly. They are about to open a brand hew showroom. The service is already finished and nice and clean. More

Went the extra mile I had a meeting with the gm Mario today after the warranty i bought througj cal tex refused to work with me. He without asking gave me a better warran I had a meeting with the gm Mario today after the warranty i bought througj cal tex refused to work with me. He without asking gave me a better warranty and personally guaranteed my satisfaction and he said he will meet with the caltex rep and get some straight answers out of them. I will definitely buy another car here. More

Excellent purchase experience! I would highly recommend Jerry's Ford. Blaine Chitwood and Charlie Benson were great. Probably the smoothest car purchase ever. If you are consider I would highly recommend Jerry's Ford. Blaine Chitwood and Charlie Benson were great. Probably the smoothest car purchase ever. If you are considering a Ford, then this is the place to go. More

Let the buyer beware Buyers beware!! This was the worst used car buying experience I have ever had. First once the car was sold the salesman Brian and Managers Jeremy and Buyers beware!! This was the worst used car buying experience I have ever had. First once the car was sold the salesman Brian and Managers Jeremy and Shaw refused to return any of my mutilple calls. I thought by buying from a bigger dealer I would be protected from this, not so. The car did not pass inspection, also had a chip in windshield never disclosed and when I tried to get them to fix the problem Silence. I had also bought a bumper to bumper warranty so I tried to make a claim on that to fix the problem a loose tie rod, which was keeping it from passing inspection, but the $2000 warranty was invalid since they never did a pre-inspection of the car I live over two hours from the dealership and had to take another day off and drive all the way back just so they could reinspect it and validate the warranty. Barring the finance person Sarah who did a good job there is no customer service. Their motto should not be "let the completion be ware" but "let the customer beware! I did finally three weeks late and after I had to drive back get them to reimburse me for the cost of the repair just to pass inspection. More