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Jay Buick GMC
Bedford, OH
227 Reviews
Welcome to Jay Buick GMC, conveniently located on the Bedford Automile, near Broadway Ave on Rockside Rd. As one of the last family owned dealerships in the Greater Cleveland area, Jay Buick GMC has consistently offered the best deals on New Buick Vehicles, New GMC Trucks & Used Cars in Cleveland & the Bedford area for more than 50 years! At Jay Buick GMC, we know our business; we excel at customer service, & we'll continue our tradition of offering you the best new Buick, GMC, & used car deals in Cleveland. Stop by Jay Buick GMC & find out what makes us the preferred Buick GMC Dealership in Cleveland, Parma, & Bedford!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 227 reviews
December 11, 2025
I went in because it said Service, my Brake assist. .They said it was my battery not my Brake assist.. They charged me $210 for checking it wanted to charge me $400 for a battery. What does Brake brake .They said it was my battery not my Brake assist.. They charged me $210 for checking it wanted to charge me $400 for a battery. What does Brake brake assist have to do with battery went someplace else for a battery they said my battery was good. My brake assist light still comes on. Will never go back there for service. Because Brake assist has nothing to do with battery. I don’t know how stupid they think I am but they’ve already gotten $210 for checking which was ridiculous. The light is brake assist light still comes on telling me to service my break assist I will not take it back there because I don’t think they’re even confident. More
by janayking
Verified CustomerEmployees Worked With
I don’t know who this
December 07, 2025
Service dept is always on point. ..Solution orientated. Love the video received with service dept ...No questions about what is being done and what else needs to be done...Superb cust ..Solution orientated. Love the video received with service dept ...No questions about what is being done and what else needs to be done...Superb customer service...Always bring my Cadillac srx for service and the encode I bought my mom More
by BRIGGITTEHARPER1
Employees Worked With
Not listed or pictured..blk man at the first desk as you enter the service dept
December 06, 2025
David in the service department was very helpful. I call3 different times to bring my car in and the the answers the telephone said she would take the message over to the service department which I I call3 different times to bring my car in and the the answers the telephone said she would take the message over to the service department which I never got a return call so I just came up there after 2 days and David said they never received it More
by KHOOKS6026
Employees Worked With
David in service department
December 02, 2025
Very friendly and informative team. This is a clean facility with a very nice waiting area. I am a long time customer This is a clean facility with a very nice waiting area. I am a long time customer More
by steved324
November 29, 2025
Had to take my vehicle in two times for emergency tire repairs were done quickly and efficiently repairs were done quickly and efficiently More
by bonnie.tucker9589
Employees Worked With
November 28, 2025
They were very professional and thorough. They were done in no time at all. They were also very attentive. They were done in no time at all. They were also very attentive. More
by rosiet100
November 25, 2025
Jay Buick GMC always does a great job with any service I bring to them. Brian Mixon always gets me in at a convenient time for me and gets the job done right the first time. bring to them. Brian Mixon always gets me in at a convenient time for me and gets the job done right the first time. More
by ABARNES6
Employees Worked With
Brian Mixon, Service advisor
