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Michael Croom
Michael Croom at Jay Buick GMC

Michael Croom

Assistant Sales Manager

Jay Buick GMC

18800 Rockside Rd
Bedford, OH 44146

Contact Me
4.9
108 Reviews

Dealership Experience

13 yrs, 6 mos

Industry Experience

31 yrs, 2 mos

Specialties & Trainings

Certifed Buick, GMC and Pre-Owned Vehicle Salesperson

4.9

108 Reviews

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108 Reviews of Michael Croom

September 10, 2026

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Employee Rating

Good people. Keep up the good work. Please keep up the good work for the community More

by annettebrown6219
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen

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September 06, 2026

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Employee Rating

Great to deal with. Professional, friendly from email inquiry to signing final papers. Laurence was very respectful with my wife's questions. We would buy again here. We More

by reloadersoutlet
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Trade-in Experience
Purchase Time
Recommend Dealer
Yes
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September 02, 2026

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Employee Rating

I appreciate the time the staff and their work thank you for all you do More

by HORTONB5873113
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen , Bryant and the service department

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August 31, 2026

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Tariq King was an exceptional representative of your corporation I thoroughly enjoyed his instructional time with me, the customer More

by tbj927
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter

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August 28, 2026

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Employee Rating

Helpful friendly informative quick to action very clean and organized respectful patient followed up complete More

by timries658
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen , Jacob Igleheart

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Aug 28, 2026

Jay Buick GMC responded

Thank you for your wonderful review, Tim! We're thrilled to hear that you found Jay Buick GMC to be helpful, friendly, and organized. Our team strives to provide exceptional service, and your feedback reinforces our commitment to that goal. Looking forward to assisting you again in the future! Jay Buick GMC Bedford Team

August 26, 2026

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Employee Rating

Good service and communication and speaking clean and respectful and clean seating area with coffee More

by SHEPHARD_TERRENCE
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 26, 2026

Jay Buick GMC responded

Thank you for your wonderful review, Terrence! We're thrilled to hear that you had a positive experience with our service and communication at Jay Buick GMC Bedford. We take pride in providing a clean and welcoming environment for our customers. Our team looks forward to seeing you again soon! Jay Buick GMC Bedford Team

August 20, 2026

Dealership Rating
Employee Rating

My client advisor Tariq King was very personable and reliable as he made sure the car was available to me as we drove from a different city to make the purchase. More

by robinclemmons60
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Print
Aug 21, 2026

Jay Buick GMC responded

Thank you for your kind words, Robin! We’re thrilled to hear that Tariq provided you with such excellent service and ensured everything was ready for your visit from a different city. At Jay Buick GMC, we always strive to make our customers' experiences as smooth as possible. Our team appreciates your feedback and hopes to see you again soon! Jay Buick GMC Bedford Team

August 19, 2026

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Employee Rating

Pleasure to deal with in doing business. Thorough and explains details that we're easy to understand. More

by joycewi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter , John Calahan

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Aug 19, 2026

Jay Buick GMC responded

Thank you for your kind words, Joyce! We’re thrilled to hear that you had a positive experience with us. At Jay Buick GMC Bedford, we always strive to make the car-buying process as clear and enjoyable as possible. We appreciate your feedback and look forward to seeing you again soon! Jay Buick GMC Bedford Team

August 15, 2026

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Employee Rating

Excellent customer service from start to finish! Jay Buick made the entire process quick, easy, and stress-free. More

by tifdawson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen , Jacob Newby

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Aug 15, 2026

Jay Buick GMC responded

Thank you for your wonderful review, Tif! We’re thrilled to hear that you had an excellent experience with us at Jay Buick GMC Bedford. Our team strives to make every step of the process as quick and easy as possible. We look forward to assisting you again in the future! Jay Buick GMC Bedford Team

August 13, 2026

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Employee Rating

Very professional, great atmosphere. It was a joy to buy a new car. Will use Jay for all future automotive needs. More

by debbie.marinelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Mark Timen

Print
Aug 14, 2026

Jay Buick GMC responded

Thank you for your review, Debbie! We're happy to hear you had a joyful experience purchasing your new car at Jay Buick GMC Bedford. It’s our goal to provide a professional and welcoming atmosphere for all our customers. We look forward to assisting you with all your future automotive needs. Jay Buick GMC Bedford Team

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