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Mark Timen
Mark Timen at Jay Buick GMC

Mark Timen

Operations Manager

Jay Buick GMC

18800 Rockside Rd
Bedford, OH 44146

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4.8
62 Reviews
4.8

62 Reviews

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62 Reviews of Mark Timen

June 14, 2026

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Employee Rating

Everyone was very nice and helpful while scheduling and performing my vehicle maintenance. I will definitely return for future service and purchases. More

by codynich88
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Michael Croom , David Richmond - 5 stars

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Jun 14, 2026

Jay Buick GMC responded

Thank you for your kind words, Cody! We’re thrilled to hear that you had a positive experience with us at Jay Buick GMC Bedford. It’s great to know that our team made your vehicle maintenance process smooth and helpful. We look forward to seeing you again for your future service and purchases! Jay Buick GMC Bedford Team

June 13, 2026

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The team was professional and kind. they made my service experience easy and affordable as usual More

by Buickowner216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Croom , Dave Richmond

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Jun 13, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that our team at Jay Buick GMC Bedford provided you with a professional and kind service experience. Making your visit easy and affordable is always our goal. We look forward to seeing you again soon! Jay Buick GMC Bedford Team

June 08, 2026

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The service was very good and the repair was done in a timely manner. Thank More

by eluke.bajanenterprisesllc
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 08, 2026

Jay Buick GMC responded

Thank you for your review, Eluke! We’re glad to hear that you had a positive experience with our service and that the repair was completed promptly. Your feedback is greatly appreciated. We hope to see you again at Jay Buick GMC Bedford! Jay Buick GMC Bedford Team

June 03, 2026

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The dealership employees was very nice and professional. I was greeted with in seconds for my service call on my car. The shop was clean and I had a good experience More

by IMCELRATH
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 03, 2026

Jay Buick GMC responded

Thank you for your feedback! It is wonderful to hear that you had a positive experience at Jay Buick GMC and that our team provided you with professional service. We take pride in maintaining a clean environment and ensuring our customers feel welcomed. Looking forward to seeing you again for your next service visit! Jay Buick GMC Bedford Team

May 29, 2026

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They they are always accommodating very kind and professional and take very good care of their customers More

by GIBSONKELKEL
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Croom

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May 30, 2026

Jay Buick GMC responded

Thank you for your wonderful review, Kelkel! We truly appreciate your kind words about our team's accommodations and professionalism at Jay Buick GMC Bedford. It's always our goal to provide excellent care to our customers. We look forward to seeing you again soon! Jay Buick GMC Bedford Team

May 26, 2026

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Got to the service dept. ontime and was out in an hour. Work was performed and video sent to my phone showing the service being done. The service writer John or Josh was gre More

by Golferpal2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Analdo Venezuela and mgr.were a pleasure to work with.

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May 27, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our service department and that John or Josh provided you with friendly and professional assistance. It's great to know that you were satisfied with the service performed and appreciated the video update. We look forward to seeing you again at Jay Buick GMC Bedford for your next service! Jay Buick GMC Bedford Team

May 05, 2026

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Excellent service. Great access, timely and professional. Video provided important information for planned service in convenient text-based format. More

by Bears6152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Michael Croom

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May 06, 2026

Jay Buick GMC responded

Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience with us at Jay Buick GMC Bedford. It's great to know that our service and video communication met your needs. We appreciate your feedback and look forward to assisting you again in the future! Jay Buick GMC Bedford Team

March 14, 2026

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Everyone was very friendly and helpful. I would recommend this dealership to my friends and family. More

by RJAV8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Michael Croom , Jacob Newby

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Mar 15, 2026

Jay Buick GMC responded

Thank you for your kind words! We truly appreciate your recommendation of Jay Buick GMC Bedford to your friends and family. It’s wonderful to hear that you found our team friendly and helpful. We look forward to serving you again in the future! Jay Buick GMC Bedford Team

March 11, 2026

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Employee Rating

Always good to go there. Great service and friendly staff. Just need to have hot coffee More

by NICHTALL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 21, 2026

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They were really informative and I really appreciate the assistance on getting my issue resolved More

by tomika.brown315
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave and Allen in service and Mike at the Collision center

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