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James Wood AutoPark - Service Center
Denton, TX
2,159 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,159 Reviews of James Wood AutoPark - Service Center
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December 13, 2024
They're all very nice and friendly thank you I will be back very some back very some More
by anthonyelectric66
Verified Customer
December 13, 2024
Quick and responsive Did an excellent job fixing the situation in a timely manner Thank you situation in a timely manner Thank you More
by holmanthomas1974
Employees Worked With
December 13, 2024
Great service and a friendly atmosphere. They did everything I asked or and were very professional. They did everything I asked or and were very professional. More
by Vali
Employees Worked With
December 12, 2024
Rachel was great to work with and did a good job. Unfortunately Franklin who took my original service call dropped the ball on verifying the part needed to repair my car was in stock. I was told the Unfortunately Franklin who took my original service call dropped the ball on verifying the part needed to repair my car was in stock. I was told the part was available. I wouldn't have left my car for 9 days while out of town if I had known nothing would be done. Also did not verify my phone number so I was not notified. More
by HAYWOODZOO
December 12, 2024
The service was very good and quick. The prices were more than fair and the product was great The prices were more than fair and the product was great More
by CLIFFORDDWILSONII
Employees Worked With
December 12, 2024
The service as usual was excellent. The service advisor is always very professional and courtesy. Thanks to all. The service advisor is always very professional and courtesy. Thanks to all. More
by BMANFREDI55
Employees Worked With
December 11, 2024
When walking in for an oil change, you base whether you want to wait or come back based on the time. I get things happen, I’m not unreasonable. But when you’re told 1-1:45 hours and it takes 3:00. This s want to wait or come back based on the time. I get things happen, I’m not unreasonable. But when you’re told 1-1:45 hours and it takes 3:00. This sucks! I would have made appointment and come back. More
by ALLSOPTONY
Employees Worked With
December 11, 2024
Delivery of new Escalade had scuff marks on one wheel (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehich (onyx package). This was missed prior to delivery. Service dept made accommodations (with loaner) for me to drive 2hrs to drop off & pick up vehichle to repair wheel... I was appreciative of repair and loaner! On pick up, the wheel repair was perfect. I noticed an area behind wheel well that looks like it was damaged with wax buffer. There were grounded grooves in molding. This was a second miss for a QA responsibility prior to delivery. I pointed out to Rachel, who was VERY responsive and offered multiple options to correct. I declined. Declined because: 1. service department delivered sub par 2x 2. already drove 4hrs was not amenable to driving 4 more 3. Even if delivered to me at my home, my vehicle would be rolling miles for failure on the part of service department. The scuff marks are minimal, but I know they are there on a brand new vehicle. It's disappointing, but life is to short to sweat that level of defect long enough for me to share my experience should someone ask. More
by cturner
December 11, 2024
Great experience! It would have been even better if the care was washed and vacuumed.Thank you everyone. It would have been even better if the care was washed and vacuumed.Thank you everyone. More
by ahmadlotfipour
Employees Worked With
December 10, 2024
Michael was great and communicated well with timing for service. No issues with anything from the service. service. No issues with anything from the service. More
by jbugh1164
Employees Worked With
