James Wood AutoPark - Service Center

Basis for my 2-star rating: My 2024 Silverado was to be serviced for a Chevrolet initiated recall software update AND a "Service Trailer Brake System" fault. When the appointment was schedule I notified th serviced for a Chevrolet initiated recall software update AND a "Service Trailer Brake System" fault. When the appointment was schedule I notified the service department of both items and offered to send pictures of the dash error messages - which occur frequently throughout any drive - but they were declined. The dealer only software update was completed but the trailer brake system was not repaired due to lack of the trailer brake switch part which was ordered and I was asked to return a few days later. I live in New Mexico and brought the truck to James Wood for service while in the Denton area visiting family. My return to NM prevented service the following week. I notified the Service Dept. scheduler and the Service Advisor that I required the vehicle for my return trip to NM. I understand the Service Dept. must diagnose any issue versus accepting the customer's diagnosis BUT I offered pictures and know from internet research that this issue has been a common problem for several model years of the Silverado, including the 2024s. I was disappointed to learn that the part for a common issue was not available in the parts department and would require a second service appointment at a later date. At this point, I will have to find a dealer in Albuquerque that can address the issue, which will also likely require 2 visits. Disappointing and not my experience with previous James Wood visits. More

Solved the problem with my car in no time and had it fixed within a timely manner. fixed within a timely manner. More

Rachel went above and beyond, we were pleased with her help, she informed us on what was done to our vehicle help, she informed us on what was done to our vehicle More

Service team always does a great job of listening to your needs and getting you in and out quickly, which is appreciated. needs and getting you in and out quickly, which is appreciated. More

This dealership is very responsive to my service requirements. Taylor does an excellent job for me. requirements. Taylor does an excellent job for me. More

Gavynn did a great job, once again, of taking care of me. All through the process of getting my truck repaired, he was patient and understanding. All through the process of getting my truck repaired, he was patient and understanding. More

Jared Laska is an AMAZING service advisor and the only reason I've stayed a customer for almost 3 years now. However, I have finally had enough. My car only has ~65k miles on it and every repair I have ha reason I've stayed a customer for almost 3 years now. However, I have finally had enough. My car only has ~65k miles on it and every repair I have had done at James Wood has needed to be re-fixed again by them. The mechanics cannot seem to get it right and when they do, I still get charged absurd labor prices to fix their own mistakes. After 3 years of putting up with this I've had enough and am in the process of selling my Buick, so I can get something actually reliable and repairable by a dealership with mechanics that are competent. More

Jarrett too care of our service needs - Great service. Always reliable and helpful with recommendations. Always reliable and helpful with recommendations. More

Great folks providing great insight and updates to each step along the process appreciated the customer service focus step along the process appreciated the customer service focus More

The service and sales department have earned my business because of the straight forward approach that I appreciate. because of the straight forward approach that I appreciate. More