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James Wood AutoPark - Service Center
Denton, TX
2,073 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,073 Reviews of James Wood AutoPark - Service Center
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October 30, 2024
Jared was great about communicating with me and letting me know what was going on me know what was going on More
by Pat
Verified CustomerEmployees Worked With
October 30, 2024
Tim was receptive and responsive to my concerns and worked to address them, providing clear communication along the way worked to address them, providing clear communication along the way More
by JENNPHONE830
Employees Worked With
October 30, 2024
Great customer service by everyone at the dealership. Easy to schedule, wait times are reasonable. Easy to schedule, wait times are reasonable. More
by jeriharwell
Employees Worked With
October 30, 2024
Excellent service, fast service, great communication. Taylor took excellent care of me and my car. Highly recommend!! Taylor took excellent care of me and my car. Highly recommend!! More
by jamesrhey
Employees Worked With
October 30, 2024
I felt 3 1/2 to do lube and rear end differential was way to long. to long. More
by WILSON1724
Employees Worked With
October 30, 2024
Totally disagree with James Woods policy of charging for use of credit card!! Should END this! use of credit card!! Should END this! More
by NANCYLAYTHAN
Employees Worked With
October 30, 2024
Service was great! Great communication. Requiring 15 words is not cool and will impact survey responses. Great communication. Requiring 15 words is not cool and will impact survey responses. More
by MRSKAYLATEIXEIRA
Employees Worked With
October 30, 2024
Basis for my 2-star rating: My 2024 Silverado was to be serviced for a Chevrolet initiated recall software update AND a "Service Trailer Brake System" fault. When the appointment was schedule I notified th serviced for a Chevrolet initiated recall software update AND a "Service Trailer Brake System" fault. When the appointment was schedule I notified the service department of both items and offered to send pictures of the dash error messages - which occur frequently throughout any drive - but they were declined. The dealer only software update was completed but the trailer brake system was not repaired due to lack of the trailer brake switch part which was ordered and I was asked to return a few days later. I live in New Mexico and brought the truck to James Wood for service while in the Denton area visiting family. My return to NM prevented service the following week. I notified the Service Dept. scheduler and the Service Advisor that I required the vehicle for my return trip to NM. I understand the Service Dept. must diagnose any issue versus accepting the customer's diagnosis BUT I offered pictures and know from internet research that this issue has been a common problem for several model years of the Silverado, including the 2024s. I was disappointed to learn that the part for a common issue was not available in the parts department and would require a second service appointment at a later date. At this point, I will have to find a dealer in Albuquerque that can address the issue, which will also likely require 2 visits. Disappointing and not my experience with previous James Wood visits. More
by jdmangum
Employees Worked With
October 29, 2024
Solved the problem with my car in no time and had it fixed within a timely manner. fixed within a timely manner. More
by ZELATROID
October 29, 2024
Rachel went above and beyond, we were pleased with her help, she informed us on what was done to our vehicle help, she informed us on what was done to our vehicle More
by sharongirtmon
Employees Worked With
