James Wood AutoPark - Service Center

Service was awesome, they provided me a clear understanding of the issue. They provided me a loaner during the time of service. understanding of the issue. They provided me a loaner during the time of service. More

GOOD ALL AROUND CUSTOMER SERVICE! James Woods, Samatha with respect, knowledge, service my vehicle on time. James Woods, Samatha with respect, knowledge, service my vehicle on time. More

Rachel is a very important assest to The Cadillac team. .. She goes above and beyond the call of duty and always has a smile on her face. Rachel is very professional and knows all about the service. Thank .. She goes above and beyond the call of duty and always has a smile on her face. Rachel is very professional and knows all about the service. Thank you Rachel for always helping me with my XT5... I appreciate you! More

Best business I’ve ever dealt with in personal or car business everytime I’ve used them business everytime I’ve used them More

I so appreciate Samantha’s quick response to my calls and texts. She is always professional but also incredibly friendly. texts. She is always professional but also incredibly friendly. More

Gavyn is awesome. Always super friendly, clearly explains what will be going on, and explains the expected wait times. I'm thankful he's my advisor. I always know my c Always super friendly, clearly explains what will be going on, and explains the expected wait times. I'm thankful he's my advisor. I always know my car will be taken care of with him. More

Jarrett Able is great and always helpful. Service was performed on time and correctly as usual Service was performed on time and correctly as usual More

Excellent Experience. First class Service Advisor. Very professional and took very good care of me for my service needs. First class Service Advisor. Very professional and took very good care of me for my service needs. More

Rachel Did a great job with a smile at keeping you informed of the progress. Of Our Cadillac informed of the progress. Of Our Cadillac More

Unfortunately, I can only give a fair rating with the situation that incurred. There's no reason to go into detail, but there's a quality control issue within the operation of the service and repair depa situation that incurred. There's no reason to go into detail, but there's a quality control issue within the operation of the service and repair departments. Not only was the original service not satisfied, but the vehicle was damaged in the process on two different occasions. After 8 weeks of service, you would have thought the service department would have emphasized that they wanted the vehicle detailed and inspected before pickup, but that wasn't the case either. I have spoken to two other people that has experienced the same service and questioning if we will return until things change. More