James Wood AutoPark

Warranty repair was handled smoothly. Appreciate Tim's work in ovation GM approval and backordered parts. Appreciate Tim's work in ovation GM approval and backordered parts. More

Got my oil change done quickly and I was on my way. Greeted and friendly employees Greeted and friendly employees More

Everything has gotten so complicated and takes considerable more time. From an inspection that takes six hours to a repair that takes a week, but really only needs a half hour. No loaners, less co considerable more time. From an inspection that takes six hours to a repair that takes a week, but really only needs a half hour. No loaners, less communication, more frustration. More

Good dealership, wiil go back to purchase my next gmc suv in the future.thanks in the future.thanks More

My visit and purchase was fantastic! My Saleswoman was very respectful, kind and knowledgeable. She handled my every need. My Saleswoman was very respectful, kind and knowledgeable. She handled my every need. More

TJ really helped us. We had a quick and smooth carbuying experience without a lot of hassle. We had a quick and smooth carbuying experience without a lot of hassle. More

This was my first time purchasing a GM vehicle, but I can't imagine going anywhere other than James Wood AutoPark if I do again in the future. Trust, value, no high-pressure tactics, integrity, and a com can't imagine going anywhere other than James Wood AutoPark if I do again in the future. Trust, value, no high-pressure tactics, integrity, and a commitment to the local community are all important things to me when making as large of a purchase as a new vehicle. My experience there shows a business and a team of people that excel in all of those aspects. More

Dropped off my truck for an oil change and tire rotation. Great job and fast work!! Great job and fast work!! More

I’ve bought my vehicles from James wood for 23 years and one of the reasons I keep coming back is because of the excellent service department…. one of the reasons I keep coming back is because of the excellent service department…. More

Disappointed after 2 visits having issues both times in service. The service advisor and his manager were fine however the staff that worked on my truck both visits I feel have a disregard for the customer service. The service advisor and his manager were fine however the staff that worked on my truck both visits I feel have a disregard for the customer and their vehicle. 1st Visit - didn’t fill my DEF as promised on the first oil change. Service advisor made a note to ensure it would be filled on the next visit. I found this fair and decided to return a second time because I realize mistakes happen. 2nd Visit - overfilled my DEF and spilled all over the side of my truck and didn’t even attempt to clean it up before bringing it around in the service lane. My truck also inherited a nice vertical crease dent in the driver door from what appears to be that they opened it into their lift post. Porters are not courteous, radio station changed to heavy metal music cranked up on my radio when I started my truck. A car was left unattended in the exit lane and porters continued to pile cars in the lanes behind and beside it so several customers including me were blocked in, unable to depart. When I got their attention and interrupted them playing around and cutting up they acted like I was the inconvenience. I believe there is a lack of leadership and accountability in this department. I will not return to this dealership because if they don’t have care on the small things I am concerned that the mechanics likely won’t be held accountable for their work either and it makes me question the integrity of the entire department. I actually do wonder if the oil change, tire rotation, and recalls were actually performed and if so did they do things correctly….. Mike B is a nice guy and did try to make things right getting Brandon S involved. Brandon S ended up cleaning the DEF off my truck and offered a free oil change on my next visit which I did appreciate the offer however I don’t have confidence in the department to return without the possibility of my truck being mishandled causing damage to my truck that could be more costly than an oil change. More