Jaguar Akron

My last visit to this dealer was for a very minor service issue. I didn’t have an appointment but they took me right away. They resolved the issue in less time than it took for me to finish my coffee - and issue. I didn’t have an appointment but they took me right away. They resolved the issue in less time than it took for me to finish my coffee - and I was not charged anything. They were very polite and accommodating- I have nothing but good things to say about the dealership. More

I am an out of town buyer, 3 hours away. I called about a 2024 Land Rover Discovery Sport with 6,000 miles never licensed.. Matt Was the dealer that reached out to me… Needless to say our co I called about a 2024 Land Rover Discovery Sport with 6,000 miles never licensed.. Matt Was the dealer that reached out to me… Needless to say our communication with all the paperwork and even some negotiating with my husband getting involved all done via phone, made my anxiety level rise, ( I’m talking only on my part because I am a first time buyer at 56, yes you heard that right. I’ve been fortunate enough to have had all my cars bought for me and have never owned or driven an SUV ) The process of purchase went smoothly and done in a timely fashion! Then came the part for delivery of the car. I was trading in two of my BMW’s for down payment in that they would deliver the vehicle to my home and take back my two trade-ins.. That’s where it got somewhat upsetting and frustrating.. I had paid for the transportation costs out of my own pocket and when their transportation company that the dealership used got the time and day of delivery all wrong, it was all misinformation I believe.. I waited longer then I should have for the delivery of my new vehicle, The Jaguar and LandRover of Akron Ohio went above and beyond to make it up to me and then some!! After receiving my new vehicle since I wasn’t there at the dealership in person to go over all the bells and whistles of my new vehicle and to be shown how to set up my new car… Matt gave me his personal cell and FaceTimed me just so he could go over the vehicle with me! I’ve had my vehicle now about three weeks and I still have questions about my car and I am still able to reach out to Matt for anything!!! Which I am truly grateful for!! I would highly recommend Jaguar and LandRover of Akron Ohio for holding my hand every step of the way and I would ask for Matt Sutherland for all of your car buying needs!! I give all of you a 5 STAR RATING!! The boy deserves a raise!!! More

I've been to plenty of dealerships and service centers over the years, and Austin is simply on another level. My usual advisor is Dylan and he is fantastic as well. From the moment I dropped off my vehicl over the years, and Austin is simply on another level. My usual advisor is Dylan and he is fantastic as well. From the moment I dropped off my vehicle, he was professional, communicative, and genuinely invested in making sure everything was taken care of. My check engine light issue was addressed. What really stood out was something I never even asked for — Austin noticed condensation building up in my headlights during the inspection and proactively had it addressed before it could become a real problem down the road. The lights were still functioning fine, so I never would have caught it myself. That kind of attention to detail and customer-first thinking is rare, and it's exactly the kind of service that turns me to a lifetime customer. If you want a service advisor who actually looks out for you and your vehicle — not just the work order in front of him — ask for Austin. He's the gold standard. More

Austin was excellent and kept me updated during the entire process . great customer service and communication entire process . great customer service and communication More

Great customer service. Quick and curious He is always very helpful. This 15 word requirement is ridiculous Quick and curious He is always very helpful. This 15 word requirement is ridiculous More

Clean, efficient, friendly. Austin was professional and friendly. My car was well cared for and the service was finished sooner than expected. Austin was professional and friendly. My car was well cared for and the service was finished sooner than expected. More

Everything was well handled from communications to work done on the F type All was good done on the F type All was good More

If enough vehicles are not being sold and or people are not coming in for service, good hard working elderly people should not be taken advantage of. not coming in for service, good hard working elderly people should not be taken advantage of. More

I have had nothing but a good experience with them, communication is clear and they are easy to deal with! communication is clear and they are easy to deal with! More

Great people to work with. Process was smooth! Mike the finance guy was great and Justin the salesman was awesome!!! Process was smooth! Mike the finance guy was great and Justin the salesman was awesome!!! More