Emily Schneider Wilson

I am an out of town buyer, 3 hours away. I called about a 2024 Land Rover Discovery Sport with 6,000 miles never licensed.. Matt Was the dealer that reached out to me… Needless to say our co I called about a 2024 Land Rover Discovery Sport with 6,000 miles never licensed.. Matt Was the dealer that reached out to me… Needless to say our communication with all the paperwork and even some negotiating with my husband getting involved all done via phone, made my anxiety level rise, ( I’m talking only on my part because I am a first time buyer at 56, yes you heard that right. I’ve been fortunate enough to have had all my cars bought for me and have never owned or driven an SUV ) The process of purchase went smoothly and done in a timely fashion! Then came the part for delivery of the car. I was trading in two of my BMW’s for down payment in that they would deliver the vehicle to my home and take back my two trade-ins.. That’s where it got somewhat upsetting and frustrating.. I had paid for the transportation costs out of my own pocket and when their transportation company that the dealership used got the time and day of delivery all wrong, it was all misinformation I believe.. I waited longer then I should have for the delivery of my new vehicle, The Jaguar and LandRover of Akron Ohio went above and beyond to make it up to me and then some!! After receiving my new vehicle since I wasn’t there at the dealership in person to go over all the bells and whistles of my new vehicle and to be shown how to set up my new car… Matt gave me his personal cell and FaceTimed me just so he could go over the vehicle with me! I’ve had my vehicle now about three weeks and I still have questions about my car and I am still able to reach out to Matt for anything!!! Which I am truly grateful for!! I would highly recommend Jaguar and LandRover of Akron Ohio for holding my hand every step of the way and I would ask for Matt Sutherland for all of your car buying needs!! I give all of you a 5 STAR RATING!! The boy deserves a raise!!! More

Report | Print

The entire team made the sale and sales process very easy. No haggeling simply working to get the best deal they could. The pickup and signing was just as simple and took less than an hour. The easy. No haggeling simply working to get the best deal they could. The pickup and signing was just as simple and took less than an hour. The whole team made an effort to make you feel welcome. This is my second Jaguar and one of numerous luxury vehicles and I wonder why I ever left the Jaguar/land rover team. Kudos to Matthew, Mike and Emily and all I met when I picked up the new vehicle. Highly recommend. 5 stars , will purchase again. More

by michaelyohman Verified Customer Verified Customer

Report | Print

The dealership is great! The phone system is not. Need to have a direct line to speak to a human at this location. The call center is not efficient. The phone system is not. Need to have a direct line to speak to a human at this location. The call center is not efficient. More

by CHRISTYDUVALL Verified Customer Verified Customer

Report | Print

They are fabulous! Dylan is always kind and helpful. Service does a great job. Thanks Dylan is always kind and helpful. Service does a great job. Thanks More

by karen Verified Customer Verified Customer

Report | Print

I always enjoy my experience at the dealership. I like the relaxed atmosphere and the employees are great I like the relaxed atmosphere and the employees are great More

by DAVE.PETERSON Verified Customer Verified Customer

Report | Print

Excellent always. The whole team is first class. An exceptional experience that I’ve come to know is the standard at JLR Akron The whole team is first class. An exceptional experience that I’ve come to know is the standard at JLR Akron More

by JOHNAMESSINA Verified Customer Verified Customer

Report | Print

Exceptional service every time at Jaguar Akron. Warm, welcoming atmosphere with a team you can truly trust. Always confident in their work. Warm, welcoming atmosphere with a team you can truly trust. Always confident in their work. More

by Tim D. Verified Customer Verified Customer

Report | Print

Of my past years with Colorado life, we have much experience with some hardcore 4x4 wheeling with Bill Burke who used Defenders in his competition in South America trekking across swamps and deserts experience with some hardcore 4x4 wheeling with Bill Burke who used Defenders in his competition in South America trekking across swamps and deserts in his Camel team! The last few years of Colorado, we decided to move back to Ohio as retirement life! Then my wife and I took a test drive of the Defender 110 and we did fall in love with it and bought it for my wife! Two tone black and blue looked good, The guys and gals at the Akron Land Rover did their job giving us the new vehicle! We are happy with it! More

by REV745 Verified Customer Verified Customer

Report | Print

I purchased a 2023 F-Pace from this dealership and everyone I dealt with from start to currently has been great. everyone I dealt with from start to currently has been great. More

by Thomas Grimm Verified Customer Verified Customer

Report | Print

Dylan and Land Rover were very helpful and efficient. I was happy with the service.. I was happy with the service.. More

by CF Verified Customer Verified Customer

Report | Print