Mathew Sutherland

I am an out of town buyer, 3 hours away. I called about a 2024 Land Rover Discovery Sport with 6,000 miles never licensed.. Matt Was the dealer that reached out to me… Needless to say our co I called about a 2024 Land Rover Discovery Sport with 6,000 miles never licensed.. Matt Was the dealer that reached out to me… Needless to say our communication with all the paperwork and even some negotiating with my husband getting involved all done via phone, made my anxiety level rise, ( I’m talking only on my part because I am a first time buyer at 56, yes you heard that right. I’ve been fortunate enough to have had all my cars bought for me and have never owned or driven an SUV ) The process of purchase went smoothly and done in a timely fashion! Then came the part for delivery of the car. I was trading in two of my BMW’s for down payment in that they would deliver the vehicle to my home and take back my two trade-ins.. That’s where it got somewhat upsetting and frustrating.. I had paid for the transportation costs out of my own pocket and when their transportation company that the dealership used got the time and day of delivery all wrong, it was all misinformation I believe.. I waited longer then I should have for the delivery of my new vehicle, The Jaguar and LandRover of Akron Ohio went above and beyond to make it up to me and then some!! After receiving my new vehicle since I wasn’t there at the dealership in person to go over all the bells and whistles of my new vehicle and to be shown how to set up my new car… Matt gave me his personal cell and FaceTimed me just so he could go over the vehicle with me! I’ve had my vehicle now about three weeks and I still have questions about my car and I am still able to reach out to Matt for anything!!! Which I am truly grateful for!! I would highly recommend Jaguar and LandRover of Akron Ohio for holding my hand every step of the way and I would ask for Matt Sutherland for all of your car buying needs!! I give all of you a 5 STAR RATING!! The boy deserves a raise!!! More

Report | Print

The entire team made the sale and sales process very easy. No haggeling simply working to get the best deal they could. The pickup and signing was just as simple and took less than an hour. The easy. No haggeling simply working to get the best deal they could. The pickup and signing was just as simple and took less than an hour. The whole team made an effort to make you feel welcome. This is my second Jaguar and one of numerous luxury vehicles and I wonder why I ever left the Jaguar/land rover team. Kudos to Matthew, Mike and Emily and all I met when I picked up the new vehicle. Highly recommend. 5 stars , will purchase again. More

by michaelyohman Verified Customer Verified Customer

Report | Print

The dealership is great! The phone system is not. Need to have a direct line to speak to a human at this location. The call center is not efficient. The phone system is not. Need to have a direct line to speak to a human at this location. The call center is not efficient. More

by CHRISTYDUVALL Verified Customer Verified Customer

Report | Print

Easy to work with. No hassle. No gimmicks. Staff knowledgeable and seem to love cars. No hassle. No gimmicks. Staff knowledgeable and seem to love cars. More

by lindsayrossjones Verified Customer Verified Customer

Report | Print

Great experience buying with Matt and the entire team. Matt made the entire process quicj, easy, and enjoyable. Highly recommend Jaguar Akron! Matt made the entire process quicj, easy, and enjoyable. Highly recommend Jaguar Akron! More

Report | Print

Land Rover Jaguar of Akron has a great selection of product in the Sales department has been very friendly to work with... product in the Sales department has been very friendly to work with... More

by markslingluff Verified Customer Verified Customer

Report | Print